Mike Molstead Motors

Service- a step above! While traveling from Texas in our Ford 250 diesel truck, pulling a travel trailer, our check engine light came on. We pulled into Molstead Ford and th While traveling from Texas in our Ford 250 diesel truck, pulling a travel trailer, our check engine light came on. We pulled into Molstead Ford and they could not have been nicer! Not only did they get the truck back to running order, but they dropped us at a restaurant for lunch, picked us up and took us back to our camper, and later picked us up at the campground to pick up the truck. Super nice people! Above and beyond! More

Service EXCELLENCE My vehicle broke down even though it isn't a vehicle they work on, they got the job done. It required numerous trips to find the right parts and was My vehicle broke down even though it isn't a vehicle they work on, they got the job done. It required numerous trips to find the right parts and wasn't easy, but they got it done. I couldn't be more impressed with Mark in the service department. He is a real gem. Thanks to Mark and the crew in service. 100% satisfied and grateful for your persistance. More

Drove 150 miles to make a good deal I drove from Ankeny because Molstead had the exact Jeep I wanted. I worked with Kelly Molstead via email on the deal for the Jeep and my trade in. W I drove from Ankeny because Molstead had the exact Jeep I wanted. I worked with Kelly Molstead via email on the deal for the Jeep and my trade in. When I arrived at the dealership, the Jeep was exactly as represented and the process of purchase was a smooth experience. All the numbers were just as agreed on through email. Salesman Bruce Boerschel completed the transaction with us and was very thorough in sharing the highlights of the Jeep we purchased. The finance person (sorry, I do not remember his name) was friendly and thorough, and did not try to pressure us into add on sales. Overall this was a great experience. More

CREDIT CARD SCAMMERS! DANGER! Reported this dealership, Mike Molstead Motors, to Iowa State Credit Card Fraud Division this morning - gave our credit card number as downpay DANGER! Reported this dealership, Mike Molstead Motors, to Iowa State Credit Card Fraud Division this morning - gave our credit card number as downpayment on a truck. Received a phone call almost 20 hours later that our truck had been "accidentally" sold to someone else but not to worry, they had not run our credit card. Where did that information go if not into a credit card processing program?!? And where is our truck!!! More

Worst experience... EVER I purchased a 2007 Yukon, 142k miles. Here is the short version... it was the worst purchase and customer service of my life. Long version....The I purchased a 2007 Yukon, 142k miles. Here is the short version... it was the worst purchase and customer service of my life. Long version....The vehicle is equipped with power running boards, however when I bought the vehicle the passenger side running board was no longer working and stuck tucked up under the door. As part of the sales agreement, that running board was suppose to be brought down. Upon delivery of the vehicle the mechanic said it couldn't be done. A few months later I brought it to a shop for a second opinion, they were able to do it, $125. I contacted Molstead Motors to get reimbursed and spoke with Jordan, we exchanged a couple emails later that day also. 2 weeks goes by and I hear nothing. I sent 2 follow up emails the 3rd week and hear nothing. On the 4th week, I called everyday twice a day and left a message every time and hear nothing back. One day I wanted to talk to whoever was available, I spoke with Joe, he said he would look into it further.. but never heard back from him. While this is going on other issues surface. There was touch up paint all over the vehicle covering up rust spots and paint chips. My first oil change after I bought the vehicle, my mechanic says there is about $2500 worth of maintenance repairs that should have been done months ago. I finally got an email back from Jordan (after I threatened to make formal complaints with the BBB and chamber of commerce) saying he would reimburse me for the running board costs but could do nothing regarding the repairs and rust. I travelled 80 miles one way to do business with a small town dealer and got royally screwed. I rarely ever leave reviews let along bad review, these guys deserve it though. If you can purchase a vehicle elsewhere, I strongly recommend you do it. Molstead Motors is the shadiest dealership I've ever dealt with. More

Well I was looking for a used Truck and found one at there site called and Talked to a guy Named Brady he was very nice we set a time and day to come check it out and I asked Brady not to start it or there site called and Talked to a guy Named Brady he was very nice we set a time and day to come check it out and I asked Brady not to start it or anything cuz i wanted to check it out all the fluids and stuff when it's cold he did as i asked and was very nice and friendly He even came out and cleaned it off from snow made us feel just like at home all the staff there was friendly no one was pushy like just trying to make a sell or anything over all i say it is one of the best dealership's i have seen I will recommend this dealership to anyone!!!!! P.S they have some Good hot coffee to did not even have to ask He asked us soon as we got there and even got it for us!!!! More

I located a car on the Auto Trader internet site at Molstead / Charles City. Phone conversation with sales rep Adam yielded excellent results. Included detailed walk-around description of vehicle, e Molstead / Charles City. Phone conversation with sales rep Adam yielded excellent results. Included detailed walk-around description of vehicle, extended warranty details, prox trade-in value, and eventually pulling the vehicle from other possible sale until I arrived later that day. The car was exactly as described, my trade was acceptable and we made a deal with no high pressure, no gimmicks, no surprises. After a 260 mile one way drive, surprises are not welcome. ( Jim in finance was very helpful as well ) Friendly, helpful, innovative, and what a beautiful Cadillac ....... Rodger Rang - Sioux Falls, SD More