Mike Maroone Ford Longmont

Horrible!!!! I purchased a vehicle from this place in June and it took them over two months to send me my title. They initially sent it to the wrong address then f I purchased a vehicle from this place in June and it took them over two months to send me my title. They initially sent it to the wrong address then failed to notify me when it was returned to them. I had to pay for another temporary plate at the DMV after waiting for an hour to purchase a license plate. Another issue was that I purchased the vehicle with cash and they requested my social security number which I told them I do not give out and they informed me that it was a federal mandate to provide my social in order to buy a vehicle in the state of Colorado but that they wouldn't use it for anything other than to make sure that I was a US citizen without a criminal record. A month later, I received a letter in the mail stating that my credit was pulled via Longmont Ford even though they (1) never asked for my permission to do so nor did they get my signature to do so and (2) I paid for the vehicle with cash and they had no reason to pull my credit since I wasn't getting the car financed. Very illegal! Once I finally got my title, I found out at the DMV (my second time there in the past two weeks), that Longmont Ford did not pay the taxes on my vehicle. At the time of sale, I was informed all taxes would be included in the sales price for the car. Luckily after numerous calls to Longmont Ford and after many left voicemails, I finally got in touch with the sales manager and he was able to get the customer service director to give me a call back. What a headache. I had nothing but issues with this dealership. There's plenty of good reviews on google about Longmont Ford and after my experience with them, I thought it was necessary to leave my opinion for others to read before deciding to buy a vehicle from this company. More

Deceptive Business Practice BEWARE: Last week, I made an 1100 mile trip from California to Longmont Ford in Longmont Colorado after settling on a 30k 2016 Ford Flex Limited - BEWARE: Last week, I made an 1100 mile trip from California to Longmont Ford in Longmont Colorado after settling on a 30k 2016 Ford Flex Limited - for what turned out to be -The Worst Experience Ever! I asked my salesman, Steve Formby, for specific details on the vehicle (i.e. scratches, damage, dings etc). I also asked Steve, why the vehicle was not a "Certified" vehicle and his response was: "The vehicle has too low of mileage and is not needed. It costs too much to certify and our prices are firm." Once I arrived to the dealership on Friday afternoon, I did a walk-through of the vehicle, and immediately noticed damage to the front bumper. The bumper had, two, very deep scratches including a small hole about 1/4 inch diameter. I immediately pointed out the damage to Steve, and he replied, "Just needs a little California "putty" fix." My fault for not inspecting it more thoroughly for the 'door dings' and bent passenger side door. I noticed them once I washed the vehicle for the first time. While driving the vehicle just outside of Denver (50 minutes), I heard a loud vibration coming from the front end of the vehicle. I pulled over, and noticed that the bumper had separated after fastening clip and tabs were broken off the inner part of the bumper which was not visible to the naked eye. After visiting my local dealership in California, they stated, that the damage to the door was "physical" and I would bear the expense of repairing it out of pocket. I then proceeded to a local body shop, and they wrote an estimate of 2450.00 for the complete repair. I just paid 30,000.00 dollars for a vehicle that needs over 2k in repairs! I took the Steve's word! A reputable dealership with decent online reviews - but then again, there are many sites you can leave your reviews - some show good reviews, others not good. My sole purpose is to educate and share my personal experience. It's not fair, that a dealership take advantage of consumers. Used vs. Certified: A "Used" car, is just that.. USED. You must physically inspect your purchase thoroughly. Take two or three hours out of your day to make the Right Choice. DO NOT PURCHASE ONLINE - I cannot stress this enough! If you see a vehicle price that is "Too good to be true," then, it most certainly is. DO NOT TAKE THE SALESMAN'S WORD. Pay a mechanic a few dollars to protect yourself from dealerships that want to separate you from your hard earned money - you"ll be glad you did. A "Certified" vehicle ensures you purchase a quality car with no underlying issues. Yes. You will pay on average of 1,000-2,000 more, but definitely worth the heartache and aggravation. "One Owner": When you hear the phrase "One Owner," you, like most, automatically think the vehicle was registered only 'one time'. But what if the 'one owner,' was Rental Car Agency? Rental cars are driven "hard." So hard, that premature underlying issues arise when purchasing a previous rental. The dealership DOES NOT want you to know that the vehicle was a prior rental. So when I opened the glove box for the first time, and noticed the previous owner paperwork [Enterprise Car Rental], I felt sick to my stomach! I knew immediately why I was having issues from the very start. Final Thoughts: Longmont Ford has deceived me as a consumer. My purchase was made directly through my credit union that sent payment directly to dealership via Overnight FedEx. Since the vehicle was paid up-front and I had no recourse - I was stuck between a rock and a hard place. Although you may see an online site that gives this dealership and others a favorable review, keep in mind, that there are many sites that don't necessarily give the same reviews. Take your time and research - a lot of research! I have thorough documentation and photos. Please do not hesitate to call or email me should you have any questions regarding my experience with Longmont Ford in Longmont Colorado. Let me help you avoid a stressful situation. UPDATE 08/18/2017: Taking my vehicle for a warranty issue in California, I was told that my vehicle would NOT meet California emissions. That any emissions warranties would not covered as it was a "Canadian vehicle" and emissions laws and regulations differ from my state. Unreal that Longmont would actually and knowingly sell this vehicle to me. It is shameful that they continue with their deceptive business practices! A call to Ford Corporate is next. Lorenzo Carrillo More

These guys get it!! Brent Rogers and finance guru are a pleasure to work with honest, straight forward, no BS. Thanks gents. Excited about my new Lariat f 150. Brent Rogers and finance guru are a pleasure to work with honest, straight forward, no BS. Thanks gents. Excited about my new Lariat f 150. More

GREAT EXPERIENCE WITH BRENT!!! Brent was very open and honest. Even let us take the car home to drive for a few days. Next time we need another car, we'll come looking for Brent!! Brent was very open and honest. Even let us take the car home to drive for a few days. Next time we need another car, we'll come looking for Brent!!! More

Great experience sales and finance were great! There was just a nice understanding of my needs and felt no pressure to buy They listened to me and really gave me what I wanted Would highly recomm There was just a nice understanding of my needs and felt no pressure to buy They listened to me and really gave me what I wanted Would highly recommend sales and dealer to my friends and family More

Great and friendly experience Awesome experience, great and friendly personal. Great customer service. Got me on a vehicle in No time! I would highly recommend to friends and famil Awesome experience, great and friendly personal. Great customer service. Got me on a vehicle in No time! I would highly recommend to friends and family More

Great experience Brent Robbins was a pleasure to work with. Easy hassle free atmosphere and nice selection. Everything went smooth and just as promised. Best price tha Brent Robbins was a pleasure to work with. Easy hassle free atmosphere and nice selection. Everything went smooth and just as promised. Best price that we found! More

Great experience Steve Formby did a fantastic job with helping myself as well as my wife choose the vehicles we were looking for. I couldn't be happier with the truck Steve Formby did a fantastic job with helping myself as well as my wife choose the vehicles we were looking for. I couldn't be happier with the truck I bought! Dealership is very cooperative and helpful with any questions you have even after purchasing your vehicles. Will definitely be back! More

Awesome!! Steve was amazing! Best sales experience buying a car, EVER!! Steve and Longmont Ford made this an easy, flawless experience! We love our Ford Edge! L Steve was amazing! Best sales experience buying a car, EVER!! Steve and Longmont Ford made this an easy, flawless experience! We love our Ford Edge! Look forward to reward to coming back and buying my truck! Thanks again! Scott &Kim Killman More

Great service Did everything to make me happy and did more to make me happy and got the numbers I wanted and felt good with no b s or lies happy Did everything to make me happy and did more to make me happy and got the numbers I wanted and felt good with no b s or lies happy More