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Mike Maroone Ford Longmont
Longmont, CO
2,371 Reviews
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2,371 Reviews of Mike Maroone Ford Longmont
December 12, 2022
I am BEYOND thankful for my experience here and especially thankful for Josh, Chris and Amanda, and for the kindness I received when I brought in a Ford rental car. I am from Illinois and stayed in especially thankful for Josh, Chris and Amanda, and for the kindness I received when I brought in a Ford rental car. I am from Illinois and stayed in the Denver area for a few days to attend a friend's wedding and see the Rocky Mountains. 30 minutes away from the Rocky Mountains, a boulder hit the rental car, flattened the tire, and also bent the rim. When I brought the car to the Ford shop, I was distressed, exhausted, hungry, scared, and tearful. I felt supported, comforted and safe from the moment I walked into the shop. Joshua was very kind and reassuring. He made me feel at ease, helped me gather my composure, and shared the concerns with the rental to Chris. While the rental company wanted me to drive the car back to the rental lot 39 minutes away, Chris kindly inspected the rental to make sure it was safe for me to drive. After assessing it, he realized it was not safe for me to drive, but my rental car company wanted me to drive it to them. Josh and Chris explained the severity of damage to the rental car company, and Josh and Chris enabled me to get a new rental car and safely get to my hotel. While I was waiting for the rental car, Amanda checked in on me, and she asked if I was okay in the process with getting the new rental car. The support, kindness, and compassion of Josh, Chris and Amanda made me feel so SAFE, SUPPORTED, and AT EASE during a very stressful day. Even though I was a complete stranger from another state, they treated me with the same respect and kindness they would treat.a loved one. From my experience, I would HIGHLY recommend anyone local or visiting from out of town or out of state to receive service here, because they were incredibly kind, compassionate, thorough, and skilled. They also emphasized safety first and talked me through the process. Thank you so much again Josh, Chris and Amanda! More
by buschnicole
Employees Worked With
Joshua Anderson, Chris and Amanda
December 12, 2022
I had the MOST INCREDIBLE experience with the Maroone Longmont team, specifically Joshua Anderson, Chris and Amanda. In order to provide a full review, I need to give important context. I am a single Longmont team, specifically Joshua Anderson, Chris and Amanda. In order to provide a full review, I need to give important context. I am a single woman traveling from Illinois for a wedding, and I wanted to see the mountains and hike the day after the wedding. Friday, I drove to the Rocky Mountains in a rental Ford SUV. 30 minutes away from the Rocky Mountains, a boulder hit my right front tire, flattened the tire, and when a spare was put on by the fire department, we noticed the rim was completely cracked. I drove the rental car with the spare to the closest Ford shop to repair the rim and tire. By the time I reached the Maroone Longmont shop, I was exhausted, thirsty, hungry, and very worried about my safety as well as how I would get back to my hotel 39 minutes away. As soon as I walked into Maroone Longmont, I walked to Joshua’s desk and cried as I tried to explain what had happened. He immediately put me at ease, told me I was in a safe place, and told me to take my time in telling him what happened. Then he showed Chris the tire, and they both reassured me I was in a safe place. They prepared me for what would need to be repaired. In the background of this, I was on the phone with the rental company, trying to get a new rental car. The rental company wanted me to drive the damaged rental car back to their lot even though it had not been inspected for safety. While the Maroone Longmont shop did not have the parts needed that day to fix the rental car, I was prepared to drive the car to rental lot. Chris kindly offered to look at the car to inspect it and make sure it was safe as well as put the spare on the back so it would be safer. When he hoisted it up and looked at it, he saw the extensive damage that had been done, and was honest with me that it was not safe to drive. Together, Joshua and Chris called my rental company to explain the severity of damage, explain how unsafe it was for me to drive, and helped them bring me a safe, rental car. As I waited a couple hours for the new rental car, Amanda checked on me and asked how I was doing and offered to get me a shuttle if I felt uneasy about the rental company. I am truly so blessed and thankful for the experience I had at The Maroone Longmont Shop. Even though I was a complete stranger and someone passing by, they treated me with the respect, dignity, and kindness of a relative. I would highly recommend this team for serving, because they emphasized SAFETY first, listened to me patiently, reassured me, and kept me updated on the process the entire time. They went above and beyond on a day I needed it most. Thank you so much Joshua, Chris and Amanda, and for the whole Maroone Longmont team! More
by buschnicole
Employees Worked With
Joshua, Chris and Amanda
September 03, 2022
I've reported them to The Federal Trade Commission and ODI. I took my daughter's vehicle into the Maroone Ford dealership in Longmont, CO for a recall-related issue. I was told by the dealership we are ODI. I took my daughter's vehicle into the Maroone Ford dealership in Longmont, CO for a recall-related issue. I was told by the dealership we are 8 months past the ten year free repair coverage period for the safety recall, so Ford would likely not pay for the repair. I insisted that the dealership contact Ford to request the part be fixed, given the circumstance that my daughter averted a potentially fatal accident when her power steering motor failed while she was driving over a mountain pass. Joshua A., the customer service rep, was cocky, argumentative, and condescending and reluctantly agreed to reach out to Ford to request the part be paid for, even though we were 8 months beyond the coverage date. He acted like he was going to do me a HUGE favor (by doing his job). I knew then and there he had no intention of contacting Ford. Joshua said they would first have to charge us $150 for an inspection that was required before they could put the request in with Ford, so they could verify exactly what needed fixed. This made sense. We agreed to the inspection. Joshua called us back more than a week later and said the vehicle needed 10K in repairs (including the power steering motor), and he recommended that my daughter just trade in her car and buy a new one from them. An hour later, he "conveniently" said he heard back from Ford (a LIE), and he said Ford said they were not going to pay for the steering related repair. This was a blatant lie, and I have since proved it. Again, he said our best bet was to trade her car in and buy a whole new vehicle. I have contacted Ford on four occasions, and they all confirm that the dealership never bothered to reach out to request the power steering motor be paid for--UNTIL Joshua called right in front of me after being confronted about lying. Every time contact is made with Ford, either by the dealership or an individual, a case number is created. Ford assured me--four times-- there were no case numbers (aside from cases related to my calls) because the dealership never called. Joshua 100% lied about contacting Ford. I shared details of the entire incident with the dealership's manager, and I never heard a word back. So, essentially, we were charged $150 for an inspection that was said to be required before they reached out to Ford to request the steering motor be paid for. They did the inspection, never actually contacted Ford as they said, lied about contacting Ford, lied about Ford's refusal to pay for the part, charged us $150 for the inspection, and then tried to sell us a new car. I went into the dealership and confronted Joshua in person. I told him I knew he never reached out to Ford because there was no record of it, and there is ALWAYS a record/case number if contact is made. He got super nervous, red faced, etc, and it was blatantly obvious he was caught in a lie. I was embarrassed for him. This second time around, after being caught in a lie, he was suddenly so concerned, kind, and humble. After confronting him about lying, he said, "I'll call now," and he picked up the the phone and called Ford on speaker in front of me. This was the FIRST time he ever called Ford on my behalf. He baited the guy on the other end of the phone through the conversation, saying, "I have a customer standing in front of me listening to this conversation, and I told her Ford already said that they won't pay for the repair...." blah, blah, blah...., and the guy on the other end followed his lead and they denied my request to pay for the steering motor. At this point Ford's denial of my request is irrelevant. The dealership lied to begin with, Joshua lied, and he charged us for an unnecessary inspection, and then tried to sell my daughter a new car. Under federal and state laws, it is illegal for companies to intentionally deceive their customers. Management deals with this by ignoring it. ZERO INTEGRITY. Do you really want to do business with people like this? More
by anamcaracat
Employees Worked With
Joshua Anderson
July 21, 2022
I bought my Ford truck at Mike Maroone Ford. As another commenter wrote, the Quick Lane staff are not good at letting a customer know when repairs need to be made so they could be made at the ti As another commenter wrote, the Quick Lane staff are not good at letting a customer know when repairs need to be made so they could be made at the time I'm there and when I try to call in or text to schedule an appointment to get the repairs made, no one returns the calls or texts. I get shuffled off to Anthony and he doesn't call or text either. This isn't even warranty work that I would like to get done. I am paying cash for this work. This is a repeating problem for me since I must go through Quick Lane and make an appointment for most any work. I'm pretty much done driving as far as I do to go there because of this indifference. I wanted to support the facility with my cash business since I would have them do any necessary warranty work. They don't appear to want to support me as a customer. I will be looking another facility since apparently Mike Maroone doesn't want my business. More
by Arawhiti
Employees Worked With
Anthony
July 18, 2022
Maroone Longmont team was amazing throughout the whole process. I highly recommend Maroone Longmont to anyone looking for a new or used vehicle in the area. process. I highly recommend Maroone Longmont to anyone looking for a new or used vehicle in the area. More
by jmigoya19
Employees Worked With
Evan & Donovan , Anthony Nieto
July 11, 2022
I wish I could give the service department zero stars. I purchased my vehicle new from Maroone Ford and for the most part it went smoothly and I was treated a s a valuable customer. The problems started w I purchased my vehicle new from Maroone Ford and for the most part it went smoothly and I was treated a s a valuable customer. The problems started when I needed to bring my vehicle in for service. The service department is infuriatingly rude and unhelpful. They refused to repair problems with the vehicle that were under warranty. They tried to blame the issue on another company that works for them. They would not take responsibility for the problem and it took weeks of calls to get a fix. I was contacted by Ford with a safety recall that needs to be addressed as soon as possible and when I contacted Maroone Ford they again gave me the brush off. It has been maddening to deal with this so called "Service" department and I will no longer be taking my vehicle to this location. More
by alan
Employees Worked With
Vico Antillion
June 15, 2022
I came from San Diego and this place is by far the best dealership I have been to in Denver! Make sure to ask for Steve formby in sales. He went above and beyond and was very helpful. Thank your dealership I have been to in Denver! Make sure to ask for Steve formby in sales. He went above and beyond and was very helpful. Thank your More
by Angelonmts
Employees Worked With
Steve Formby
June 04, 2022
Knocked it out of the park! Best deal on a 2022 Escape PHEV.........especially for an out of state buyer! Bartley was awesome, always keeping me informed of the status of the Best deal on a 2022 Escape PHEV.........especially for an out of state buyer! Bartley was awesome, always keeping me informed of the status of the vehicle and whether it had been sold before I could get there. Flew in from NW Arkansas....I was picked up at the airport in DEN, and the vehicle was out front when I arrived! A quick visit with Andre for paperwork and 30 minutes later, Bartley was explaining the features to me! One of the more pleasurable sales experiences I have had in a long time - not to mention the fact they are not gouging their customers like most Ford dealers. A "WELL DONE" to all! More
by chrisusn1
Employees Worked With
Bartley Meade (sales), Andre (Finance)
March 05, 2022
I purchased a 2015 Ford F150 from this dealer in 2021. They performed a recall repair on the driver side door and shortly after that the door started falling off. The vehicle also started leaking oil wi They performed a recall repair on the driver side door and shortly after that the door started falling off. The vehicle also started leaking oil within a few weeks of taking it home. After waiting for an appointment with the service dept I was told it would be an additional 4-5 days for them to look at the truck. Instead I took it to another shop who discovered the oil leak was due to Mike Maroone Ford Service Dept not tightening the oil filter, and the door falling off was due to them not tightening bolts on the door hinge. I highly regret purchasing a vehicle from this dealership and I would never consider making another purchase here. More
by thatboulderguy
Employees Worked With
Tom Berry
