Mike Maroone Ford Longmont

Slippery, shady, dishonest. Incompetent. Longmont Ford exemplifies all that is bad about auto sales. I ordered the F150 and negotiated the deal as I have done in the past from this and anoth Longmont Ford exemplifies all that is bad about auto sales. I ordered the F150 and negotiated the deal as I have done in the past from this and another dealership. I figure that if I am going to pay $55k for a vehicle, it should be equipped EXACTLY as I want it. Previously, when I have ordered trucks it took only 4-6 weeks to get it built and delivered. This time it took 9 weeks. No big deal. The sales rep, Elya, sent me a text photo of the truck the day it arrived. I immediately noticed that it did not have the tow mirrors that I had ordered. To me this was a very important feature. It turns out that the fleet sales manager, Jerry Derden, made a mistake in ordering the truck. Everyone makes mistakes and Jerry was apologetic, but Longmont Ford was not at all willing to correct this or their subsequent errors. I was given the choice to either accept the truck as is or wait 9 more weeks for them to order a new truck. The tow mirrors add just $165 to the price and can be added at the dealership. Even though it was their mistake, the management at Longmont Ford refused to make it right by swapping the mirrors. In fact, the sales manager, Brent Danner, refused to even come speak with me when I came to the dealership to discuss the situation. But I thought I really wanted the truck, so I decided to GIVE the dealership my additional $500 factory ford incentive if they would swap to the tow mirrors. To this they agreed, but their tragedy of errors and miscommunication continued. The mirrors were to be overnighted and installed on Friday. I received no call from anyone until I called on them on Monday. The sales rep, Elya, was out of town, so I spoke with Jerry Derden. Jerry said that the mirrors had arrived but were not yet installed. They were to be installed that day or the next morning (Tuesday). I received a call from the sales rep, Elya around noon on Tuesday, They had still not installed the mirrors nor had they even started with installing the bedliner or mudflaps!! WHY? They had had the truck for 9 days! The truck would not be ready by Wednesday as planned, but I would pick it up on Friday. When I went to pick it up, the mudflaps they had installed looked like something that belonged on my son’s toy truck. WOW. This time it was my bad. I apparently needed to specify that the truck should have real mudflaps. I went to the parts department and got the cost of their mudflaps. Since I had not specified in the original agreement, I told Elya that I would pay the difference for the mudflaps if they would just swap them out. This would be a few minutes work. Elya came back after a few minutes and stated that her general sales manager (Pat Grooms?) told her that they were not going to do any more work on the truck, not even to swap the mud flaps that I was willing to pay for. This was the last straw for me. Something was telling me that this was the wrong place to buy anything, much less a $55000 truck. So, I walked away. Update 3 ½ weeks later. Longmont Ford still has the truck, they have removed the tow mirrors and the flimsy mudflaps. More

Carey Walters is great Carey Walters made the purchase of my car a breeze. I appreciated having all the paperwork finished when I arrived. Vehicle was clean and the only is Carey Walters made the purchase of my car a breeze. I appreciated having all the paperwork finished when I arrived. Vehicle was clean and the only issue I had was remedied within the first week. More

Elya Hull was wonderful!!! We had reservations about the hassle of shopping for a new truck, but Elya Hull provided a very pleasant experience for us!!! She was knowledgable, h We had reservations about the hassle of shopping for a new truck, but Elya Hull provided a very pleasant experience for us!!! She was knowledgable, honest, and accommodating!! However, we did not appreciate being approached for insurance quotes and extra warranty packages by others at the dealership when we were focusing on buying a truck and were already on overload after having spent hours there. More

Flexible and easy to work with Even though the dealership doesn't negotiate prices, their selling price was very fair to begin with. My boyfriend and I had a lot of questions to ask Even though the dealership doesn't negotiate prices, their selling price was very fair to begin with. My boyfriend and I had a lot of questions to ask ourselves about buying a car together for the first time and Carey was patient with that. Thanks for the help! More

No Haggle meant no sale Carey was exceptional finding the car we wanted, several test drives to help us. Easy to work with too. Sales mgr would not come close to our price, o Carey was exceptional finding the car we wanted, several test drives to help us. Easy to work with too. Sales mgr would not come close to our price, one I researched and knew to be reasonable. Even though we compromised on some desired features to buy off their lot, sales mgr said "no haggle" pricing, he was all in. Then business mgr told us a loan rate two points over what we ended up getting at another dealer, and at our price, later that same day. We'll be back for a F-150 from Carey but sales mgr better believe me when I make a serious offer. More

Hilarious and nonstessful This dealership was spectacular with dealers and employees helping with my first purchase. Carey Walters made my first purchase non stressful and not This dealership was spectacular with dealers and employees helping with my first purchase. Carey Walters made my first purchase non stressful and not awkward. He knew all the features on the truck before I even stepped in and gave me options of buying my pickup I'd recommend him to anyone. More

Carey Walter was Exellent I found what I was looking for.. I Bought a Ford T250 ( Cargo Van) for my business. I was very pleased with my experience working with Carey Walters. I found what I was looking for.. I Bought a Ford T250 ( Cargo Van) for my business. I was very pleased with my experience working with Carey Walters.Carey was an easy person to talk too and made my buying experience easy! I Never felt pressured into anything. I will buy from Carey again. Mirsada D. More

Friendly Service Carey is very good to work with. Car buying can be a very stressful undertaking. However, Carey took the stress out of the experience and actually mad Carey is very good to work with. Car buying can be a very stressful undertaking. However, Carey took the stress out of the experience and actually made the entire experience enjoyable. More

Highly Recommend Elya Hull I love new cars, but hate searching and finding that perfect one. Elya was very patient, understood what I was looking for, was extremely knowledgeabl I love new cars, but hate searching and finding that perfect one. Elya was very patient, understood what I was looking for, was extremely knowledgeable about the vehicle features and spent the time to be sure I understood the features and how they worked. With all the bells and whistles on my new Escape, the time she spent with me was invaluable. The young man who did the final paperwork did a great job too. He was prepared and got us through that part of the process very quickly making sure I knew what I was signing. More

My Experience I bought my car over the phone from a craigslist ad. I paid the advertised price of $9000 plus a dealer handling fee of $599 as disclosed in the ad. w I bought my car over the phone from a craigslist ad. I paid the advertised price of $9000 plus a dealer handling fee of $599 as disclosed in the ad. when I drove to Longmont from Aurora to pick it up. they told me there was an additional fee of over $600 that was manditory but undisclosed. when i walked out to return home the finance manager stopped me in the parking lot and said they would waive the fee. then they asked me to sign a form that said everything that was offered to me was optional More