Mike Maroone Chevrolet South

This is by far the worst experience I have ever had with a car dealership. My husband and I went in to purchase a 2011 Equinox, and we had done our research and knew exactly what we wanted, and what the de a car dealership. My husband and I went in to purchase a 2011 Equinox, and we had done our research and knew exactly what we wanted, and what the dealer price was. First off, Danny tried to tell us that Kelly Blue Book is barely even a loose guideline that dealers don't even use for trade in value. Then, despite telling him what we were looking for he tried to sell us a used 2009 Equinox that had more miles on it than my 2007 Focus. It was completely stained on the inside, was missing pieces of the upholstery and cupholders, and was basically just a piece of crap. On top of that, they told us they had our vehicle, had as sign all the paper work at a set monthly payment, then sold the car out from under us the next day before we could pick it up. After this, they couldn't find our exact match, and told us that we would have to pay a 1500 dollar fee to have one shipped in from 1,000 miles away. Then they mentioned that this Equinox actually cost 3,000 more than the one we bought, but that was the best they could do. Bait and Switch, what? I also forgot to mention that through this whole week, Danny or Steve did not ONCE call us to let us know what was going on. We had to call them daily for any updates or information. At one point Steve even HUNG UP on my husband. We refused their deal after all this bull, and called Stevenson Chevrolet up in Lakewood. Within a day he had called us 3 times to keep us updated, and then found our exact car only 20 miles away. He also told us that had we signed the contract and left with the vehicle Danny had sold us, that our monthly payment would have raised over 100.00 once it went to the bank, and that Danny was having us sign a deal he knew wasn't going to be kept. Overall, stay AWAY from Al Serra Chevrolet. Even the two managers wouldn't bother to call us back after promising too. This whole dealership is just a corrupt buyer beware. STAY AWAY. More