Mike Maroone Chevrolet North - Service Center

Awesome Had a weird check engine light on.. No one seemed to know what it was.. Daniel was diligent and honestly concerned, and made sure it was looked at Had a weird check engine light on.. No one seemed to know what it was.. Daniel was diligent and honestly concerned, and made sure it was looked at so that my mind could be put at ease.. Once it was figured out, he made sure the issues were taken care of.. thank you .. i will definitely go back again.. More

VW 1985 Cabrio stick shift and brake repair. Tina Martin is a superb service rep at al Serra. She is very knowledgeable and always treats us with courtesy and respect. She is tops Tina Martin is a superb service rep at al Serra. She is very knowledgeable and always treats us with courtesy and respect. She is tops More

Service oif our 2008 volkswagen The service representative Daniel, was excellent. He kept me informed and was very up front with costs and concerns. Called when he promised and wa The service representative Daniel, was excellent. He kept me informed and was very up front with costs and concerns. Called when he promised and was very nice. More

Excellent Staff Tina Martin was wonderful on the phone identifying the problem. The problem was solved very quickly by the service team. Very satisfied customer. Tina Martin was wonderful on the phone identifying the problem. The problem was solved very quickly by the service team. Very satisfied customer. More

Fast, efficient and reliable I had a good experience and I shave used this dealer a few times for my GTI. They got the job done when they said they would. Only negative is I wish I had a good experience and I shave used this dealer a few times for my GTI. They got the job done when they said they would. Only negative is I wish they had loaner cars. More

Truly outstanding effort by Tina Martin and Al Serra. 20K mile service and was in and out in no time at all. Very impressed with Tina and the effort of the Al Serra team in performing the work as expecte 20K mile service and was in and out in no time at all. Very impressed with Tina and the effort of the Al Serra team in performing the work as expected and in a timely fashion. More

Out of Town Breakdown I had driven from Tucson Arizona to Fairplay Colorado to visit a friend. When I arrived at my friend's house in Fairplay I noticed that the radiator o I had driven from Tucson Arizona to Fairplay Colorado to visit a friend. When I arrived at my friend's house in Fairplay I noticed that the radiator overflow bottle had failed catastrophically. This is a dealer only part. All of the VW dealers are at least 90 miles away. My friend said that Colorado Springs was much easier to get to than Denver thus I picked Al Serra in Colorado Springs to call regarding the availability of the part. I spoke with Mike in the parts department inquiring about the availability of the part and explained my situation. He was extremely helpful, understanding and patient. He determined that they had one part in stock and that he would hold it for me until I got there. I told him that it would be at least 2 hours before I could get there and that I would prepay if he wanted me to. He said that would not be necessary and he would put the part aside. It ended up taking me 3 hours to get to the dealership and to the parts department. Mike was behind the counter and when I mentioned my name he immediately lit up and said he had held the part and it was all set and that he could get me on my way. He even gave me some helpful tips regarding installation. Mike spent as much time as was needed to make sure that I had everything and understood everything that I needed to repair my Jetta. I then spoke with the Parts director, Richard Frizzell, to compliment Mike. Mr. Frizzell took as much time as was needed for me to explain my story. He also gave me some tips and explanations regarding the vehicle. Overall I would rate my experience as excellent. I was out of town with a broken car and this dealership came through to get me everything I needed to repair my vehicle. The employees I dealt with were extremely courteous, patient, knowledgeable and helpful. More

Great service . Took great care of my service needs. Employees were very friendly. I was on and put very quickly. I would go back in the future if needed. . Took great care of my service needs. Employees were very friendly. I was on and put very quickly. I would go back in the future if needed. More

great service very friendly, reviewed all of the work going to be done on my car with me and explained any questions I had. Dylan was really helpful and patient wit very friendly, reviewed all of the work going to be done on my car with me and explained any questions I had. Dylan was really helpful and patient with me! More

30K service Daniel was very professional and helpful with my 30K service check on my 2014 Jetta Sportwagen. I was very happy with service. Not happy to hear that Daniel was very professional and helpful with my 30K service check on my 2014 Jetta Sportwagen. I was very happy with service. Not happy to hear that the 40k check up will be up near $800. Though. More