Mike Maroone Chevrolet North

Service center a complete rip-off You will not find honesty here. I recently had the airbag light come on in my Silverado. I took it in to Al Serra to see what was wrong. They di You will not find honesty here. I recently had the airbag light come on in my Silverado. I took it in to Al Serra to see what was wrong. They diagnosed that both front end sensor were bad. Total estimate was $824.00. I thought that was a little high so I decided to do some research. I found and purchased OEM parts online for $50 each and it took me, an untrained mechanic, less than 30 minutes to replace both sensors. How on earth can a dealership try to rip someone off like that? If I can get OEM parts and to do it myself for $100 and 30 minutes, how can a dealership with trained mechanics come anywhere near $824? Assuming they would have to pay $100 for the parts, are you telling me it would take them 6-7 hours to do something an untrained person can do in 30 minutes? ABSOLUTELY A CLEAR ATTEMPT TO RIP OFF THE CUSTOMER! CUTOMER BEWARE! You will not find honesty here. I'm all for people making money and saving me time, but why do they have to get greedy and try to rip you off? Rest assured I will never return to a very dishonest Al Serra. Although I am in the market for a new Silverado, I will most definitely go elsewhere for my purchase. More

Professional, responsive and quick service Mr. Dylan Frizzell was very professional. I explained the vehicle problems I was having and he listened very attentively and took note. After the mec Mr. Dylan Frizzell was very professional. I explained the vehicle problems I was having and he listened very attentively and took note. After the mechanic inspected my car, Mr. Frizzell promptly called me with the prognosis and explanation. I questioned a few repairs, so he followed-up with the mechanic and service manager for clarification. He returned my call quickly with additional explanations to my satisfaction. He was willing and committed to answer my questions and ensure my satisfaction. More

Nov 2015 review. 30,000 mile service Timely and curtious answered all questions and kept me updated in status of the service. Was able to book appointment when I wanted and needed. Timely and curtious answered all questions and kept me updated in status of the service. Was able to book appointment when I wanted and needed. More

Brian in sales is great Purchased a Suburban from Brian (from Germany) and had a very good overall experience. Brian was knowledgeable, courteous, and most importantly not t Purchased a Suburban from Brian (from Germany) and had a very good overall experience. Brian was knowledgeable, courteous, and most importantly not too pushy. It was an overall a very good experience because Brian was accessible for questions (in person and by text and phone), had very good product knowledge, and did a great job of following through. Brian really made the experience great. I would highly recommend others work with him. More

Terrible service. DO NOT TAKE YOUR CAR TO SERVICE HERE. I came for a check engine light with random multiple misfires on my VW Tiguan, and they ripped me off and done u DO NOT TAKE YOUR CAR TO SERVICE HERE. I came for a check engine light with random multiple misfires on my VW Tiguan, and they ripped me off and done unnecessary work multiple times without solving the problem. I will not be coming back to a place that lies, cheats, and takes advantage of their customers. More

Excellent customer service and everybody is very friendly From the first moment I walked onto their lot I was impressed. I always hated buying cars because I felt salesman were always pushy, I didn't have tha From the first moment I walked onto their lot I was impressed. I always hated buying cars because I felt salesman were always pushy, I didn't have that experience at all, Johnnie was not like that and was very accommodating and knowledgeable. When I decided to purchase my new Volkswagen I had such a good experience with all departments and Aaron really worked hard to get us to the payments and price we would both agree on. I would definitely recommend Al Serra! More

Honest and friendly dealership Al Serra North was a highly recommended dealership. My girlfriend and her family have buying their cars there for years. From the time I walked in unt Al Serra North was a highly recommended dealership. My girlfriend and her family have buying their cars there for years. From the time I walked in until I left as the happy owner of a used Subaru in excellent condition, I received genuine customer service. I never felt pressured to buy anything less than what I wanted, nor over extend my budget. Roger is the most friendly and honest salesperson I've ever worked with. I feel like they had every intention of me being a happy customer. More

Fair Price, Honest , Upfront & Friendly Throughout After hours of research online with several dealers , I chose Al Serra North and met with Salesperson Stan Grubbs. I explained my specific situation After hours of research online with several dealers , I chose Al Serra North and met with Salesperson Stan Grubbs. I explained my specific situation, and what I was looking for, and he was able to work with me and get me the car I wanted. EVERYONE along the process was very friendly and never once made me feel rushed or pushed into a decision. Three days after my purchase , Stan called me to make sure I was still happy with my purchase and told me to call if I had any questions. I would highly recommend working with Stan. I know I will again, in the future, for my wife's new car. More

Internet price not honored I found a truck on their website that I wanted and price was perfect. I went in to the dealer and asked if they honored their website prices. I was I found a truck on their website that I wanted and price was perfect. I went in to the dealer and asked if they honored their website prices. I was told yes. I was like ok, I want this truck that was in the showroom for 38k, which was what's on their website. Then they came back san said it was a error. I looked on the sticker and it was 51k. Then they changed it online to 45k. They would not honor the price on the website that they manage. I have the screen shots of the webpage to prove it. It was Al Serra north BTW, More

Great sales experience! My sales experience with this dealership was excellent! Pat Bains was very friendly and made sure that I was leaving there a happy customer. I felt li My sales experience with this dealership was excellent! Pat Bains was very friendly and made sure that I was leaving there a happy customer. I felt like he really cared to get me a great deal and not just another sales notch in his book. I highly recommend this dealership for your VW needs and I highly recommend you find Pat Bains to be your sales man, great guy! More