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Mike Maroone Cadillac GMC

Boulder, CO

4.7
666 Reviews

2460 48th Court

Boulder, CO

80301

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Showing 666 reviews

June 14, 2015

Amazing buying experience I have recently traded in my Tahoe for a Cadillac SRX. Justin Gasmen their Finance Director went above and beyond helping my husband and I every step More

by Kylabaird
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Gasman, Wendall Borchert
June 08, 2015

overall good experience Buying a car is a very stressful event, no matter where you go. Even though this is a GMC dealership- we still found our perfect Subaru. Wendall was More

by Kelsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendall Borchert
June 06, 2015

Knowledgeable and friendly. Jeff (Salesman) and Justin (Finances guy) were both efficient, knowledgeable and friendly. Went to several places and found no reason to leave Boulde More

by happycustomer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Gasman, Jeff Katz
May 29, 2015

Three Hours but great staff Second purchase from McCaddon.. Ron Buck was very thorough, and professional - a gentleman. Justin Gasman did well explaining all of our options. Th More

by BobbieG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Gasman, Ron Buck
May 27, 2015

Excellent experience; helpful, knowledgeable sales staff We were looking for a pre-owned GMC Acadia but changed our minds and decided to purchase a new Acadia. Jeff Katz was very helpful in trying to locate More

by terry123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Gasman, Jeff Katz
May 26, 2015

Uncooperative and manipulative I had a simple lease end purchase transaction and had secured my own financing through my bank. Jeff at McCaddon refused to cooperate in any manner t More

by Dissatisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 28, 2015 -

Mike Maroone Cadillac GMC responded

Here at McCaddon Cadillac Buick GMC, Inc., as you can see from our countless positive reviews, we strive to exceed the customer’s expectation levels on a daily basis. While we appreciate this individual's feedback, this story has been misrepresented fairly extensively. To clarify for those of you reading this: Completing a lease-end purchase requires state and federal title paperwork to be completed at the dealership. From the get-go, this customer seemed intent to avoid this process entirely. While we are happy to work with any outside lender that a customer wishes to use, all banking documents must reflect the same titling information and must be signed by the customer before we release them to a third party (with the customer’s permission). No appointment was ever cancelled by McCaddon, but an offer to reschedule was proffered an hour before the customer’s appointment because the business office was very busy (on a Saturday afternoon) and we didn’t want to inconvenience the customer needlessly. He chose to reschedule, but then cancelled his appointment. We are always looking to improve and appreciate constructive criticism, but all of the facts should be clear from both sides. No company is perfect, and maybe we had some miscommunication, but by and large, we do business the right way, every day.

May 25, 2015

Repair I took my 2007 Saturn in for a repair and recall work. My service consultant was David Singh. Check in was quick, wait time for a shuttle ride was s More

by michnim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Singh
May 22, 2015

Great, unexpected sales/finance service I recently purchased a used 2011 BMW 750i xDrive from McCaddon, and left with not only a great price but fantastic service. Obviously, buying a BMW fr More

by phil_e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Gasman
May 21, 2015

happy Straightforward and no wasting time. I liked the guys who I dealt with. Jeff Engle and Justin Gasman were both great. I'd come back again for another More

by jon77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Gasman
May 21, 2015

Excellent customer service every time! Just moved to this area and have found McCaddon to be a wonderful dealer to work with. They treat you like you are their only customer and always deli More

by Dennis0717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Blaine
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