Mike Maroone Cadillac GMC
Boulder, CO
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Good salesman, horrible finance guy, even worse service Kam was awsome, and feel bad about leaving a not so great review. Kam was the best salesman I have ever ran into at&t a dealership. He went out of his Kam was awsome, and feel bad about leaving a not so great review. Kam was the best salesman I have ever ran into at&t a dealership. He went out of his way to make our car shopping experience great. Very knowledgeable and down to earth. Would absolutely buy from him again. Then comes the financial guy. That is where the standard car dealership part comes in. He seemed put out that I wasn't rich and had average credit.He was like a gas station attendant that just wanted to get me out so he could continue watching his day time soaps. He took it from an exciting new car to a very sad used car buy. I know I bought a used car, and only spent 15k on it, but they didn't fill the gas tank. this isn't the first car I bought but it is the first dealer I've left without a full tank of gas. The small things count. Had to ask to get my wiper replaced that was falling apart. In the end if kam wasn't the salesman I would have told the finance guy to get a personality and walked out. I think if I was rich this would have been a different review and the finance guy wouldn't have seemed like he was talking down his nose at me. Brakes fluid was low, and after all this I email them and I get a lot of excuses and no resolve. I have 2 free oil changes and don't plan on using them if the service department missed low brake fluid, 6oz below minimum More
Awesome Experience this dealership was very nice. It is a very clean with nice people and great service. Everything went down very smoothly and quickly. Overall a very g this dealership was very nice. It is a very clean with nice people and great service. Everything went down very smoothly and quickly. Overall a very great place. More
Excellent Service We stopped by to see about trading in our used car. We were impressed by the dealership. Everything was orderly and spotless. Our salesman (Kam Hookan We stopped by to see about trading in our used car. We were impressed by the dealership. Everything was orderly and spotless. Our salesman (Kam Hookano) listened carefully and suggested a car that perfectly met our requirements. He was polite, well spoken, and knowledgable. He was not pushy. We are very happy with our purchase and have scheduled a follow-up appointment to learn more about our car's features. More
Great Experience! Great experience! We’ve been working with dealerships a lot lately selling both of our cars as well as purchasing new cars for both my wife and I. McC Great experience! We’ve been working with dealerships a lot lately selling both of our cars as well as purchasing new cars for both my wife and I. McCaddon came in the picture towards the end but the experience with them was by far the best. By the time I started working with these guys, I was starting to lose hope based on the other experiences we had been having. From my initial outreach, Glenn, Wendall and Zach were all quick to respond to my questions and unlike the other dealers these guys were always upfront and honest. I never got the pushy or deceptive sales tactics I got from some of the other dealers we had been working with. The initial interaction was done online and when I drove across town to pickup the truck, Justin and Wendall had everything ready to go. Wendall’s follow up calls to see how everything has been have continued to impress and add to the experience. From the beginning, you could tell you were dealing with a well-run family business. Not only will I be referring friends and family to these guys but am happy to say they’ve gained a long time customer. More
Satisfied with the great service I was provided. I wanted to commend the service of this dealership in my purchase of a Navigator i finalized purchasing. Mr. Kam Hookano provided a service just I was I wanted to commend the service of this dealership in my purchase of a Navigator i finalized purchasing. Mr. Kam Hookano provided a service just I was most satisfied with. This young salesman is truly an asset to your company along with the other salesperson Rich. Both are well suited for the job in a business that truly is hard to find people you can trust. I consider i could trust Kam with my future purchases. Promote that guy!! Very resourceful young man and a service provided second to none. More
Helpful without being pushy! I was looking for a used compact SUV for a limited budget. My salesman was Rich. He showed me the exact car I had seen online, and gave me the best se I was looking for a used compact SUV for a limited budget. My salesman was Rich. He showed me the exact car I had seen online, and gave me the best service I have ever had at a car dealership! Everything was low pressure and all my questions were answered clearly by everyone I interacted with. Justin was very patient with all the paperwork and I had a lot of questions. Even though I am a 63 year old woman, I did not feel like I was treated any differently than any other customer would have been. So much better than how I was treated in years past at other dealers. I am extremely pleased with my purchase and the deal I got! I would recommend McCaddon to anyone in the Denver/Boulder area. More
Best Service! We live 4 hours away but found the car we serached for online. We had troubles getting over the Rocky Mountains due to snow storms and had to cancel We live 4 hours away but found the car we serached for online. We had troubles getting over the Rocky Mountains due to snow storms and had to cancel or change our appnt. to pick up the car about 4 different times. The team at McCaddon had no problem with this and understood. We got nothing but amazing service. We emailed with many questions or called and they were happy to answer all of our questions. When we picked up the car we were greeted with a handshake and coffee. They go over the paper work thoroughly and you can call or email if you have questions. I was impressed by the 30 min of time they spent with me going over the car and the computer systems inside, I would have been lost with out that training! My new car was washed and spotless inside at pick up. As I was leaving the parking lot, I looked over to see them waving at me as I drove off in my new car. This is a high class car dealership. Beautiful building, amazing inventory of cars and great service! I would definitely buy my next car or truck from them and highly reccomend them. We also looked around for about 2 months for the car we wanted, we found it here and felt they priced the car well . Colin Grand Junction, Colorado More
Long time customer Always a great experience. McCaddon's staff, both on the sales and the service sides are friendly, fair and helpful. I have been a customer for 20 y Always a great experience. McCaddon's staff, both on the sales and the service sides are friendly, fair and helpful. I have been a customer for 20 years and I drive more than 15 miles each way because I trust the dealership. More
Customer service is still alive and well Purchasing a "new to me" CPO crossover today from McCaddon was the first positive dealer experience I've had in years. I set up a test drive appointm Purchasing a "new to me" CPO crossover today from McCaddon was the first positive dealer experience I've had in years. I set up a test drive appointment with Mr. Rick Eimers and truly felt that he was willing to spend as much time as necessary to answer questions, let me test drive and generally get into a vehicle that I was comfortable with in terms of style, safety and price. Mr. Justin Gasman, in finance, was incredibly kind, pleasant and easy to work with as well. McCaddon's claim to "world class Cadillac service" is not just a gimmick! More
Excellent buying experience at McCaddon GMC. Mr. Wendall Borchert, Mr. Justin Gasman and Mr. Glen Jordan were extremely helpful in finding the vehicle that I was looking for. We have been custom Mr. Wendall Borchert, Mr. Justin Gasman and Mr. Glen Jordan were extremely helpful in finding the vehicle that I was looking for. We have been customers of McCaddon for twenty-five years and have always had a positive experience at this dealership and felt that we were treated more as guests and not just customers. More