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Mike Maroone Cadillac GMC

Boulder, CO

4.7
666 Reviews

2460 48th Court

Boulder, CO

80301

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Showing 666 reviews

December 04, 2018

GMC Acadia The process was extremely efficient and streamlined. Even when dealing with my travel and sporadic communication. Also they were open about discounts More

by Tnitty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Gasman, John Clark
December 04, 2018

2019 Sierra 1500 Our Family has purchased 6 vehicles from McCaddon's. Our latest purchase was flawless! I can't say enough about Joe Cleland, and Justin Gasman. McCadd More

by Bunny795
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Gasman, Joe Cleland
December 03, 2018

Scott Sierra Purchased a 2018 GMC Sierra truck in September and the dealership was very professional. Had such a great buying experience that in November returned More

by Scott Sierra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clark
December 03, 2018

Customer Service Zach Brick went above and beyond to make sure we were satisfied and happy with the purchase of a 2018 Buick Encore. The total experience was super eff More

by carolyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Gasman, Mark McCaddon
December 03, 2018

Super i do not know or care to learn about cars. Therefore, I go to McCaddons. Jon Berry has been pro-active in caring for my car, with full knowledge tha More

by Pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Berry
November 28, 2018

Only if desperate Recently purchased a vehicle from Mccaddon one of many dealings with them totaled my vehicle recently have bought gap with every vehicle I have ever p More

by Lakewoos60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Gasman, Mark McCaddon, Glenn Jordan, Kam Hookano, Dan Gilbert
Dec 03, 2018 -

Mike Maroone Cadillac GMC responded

In regards to the truck you purchased in February 2018. We have reviewed your paperwork and the signed menu of options offered to you at the time of sale in the business office. You elected to protect your investment with a few optional coverage items, which you signed for, and were fully disclosed in multiple places. You knew all of the numbers and the costs before you left, just as you have on all of your other past purchases. The GAP insurance product, like many other products (such as Credit Life and Accident and Health Insurance) is heavily regulated. Due to the recent changes in the regulations of the MLA (Military Lending Act) the GAP product is no longer offered by our dealership and has not been for over a year. We are not required to offer it or sell it. We made a business decision to get out of the GAP business quite some time ago simply due to regulatory concerns. Since that time, we haven’t had any issues with hundreds of other vehicle purchasers that have come through our doors regarding GAP coverages. Bottom Line: Your paperwork was done properly and was presented with full disclosure and all documents were processed correctly with all legally required signatures. Like all of us as consumers, it is your responsibility to know what you are purchasing. We can certainly appreciate where you are coming from with your total loss situation, partially due to the significant negative equity you rolled into your financing from your previous vehicle's loan -- after you’d wrecked the truck we sold you prior. Interestingly enough, you tagged multiple employees in this review – a few that had limited involvement and one that didn’t even work here when you made this last transaction. It makes us question who or what is really behind your rant about YOUR negative equity and YOUR lack of due diligence to ensure that YOU properly insure your vehicles, and/or put enough cash down to avoid this negative equity situation in the first place. Our intent, and our practice at McCaddon, is to always do business legally, ethically, and professionally. Both Glenn and Justin have always done whatever they could to assist you with your purchases over the years, and until this “issue” appeared you have always been very satisfied doing business here. We regret your circumstances and your choice to place blame on this organization, but we’ve been same family owned and operated for over 60 years, and this wouldn't be possible if we weren't taking really good care of all of our customers. McCaddon Management Team

November 20, 2018

Great Experience I could not have been happier with how my recent purchase went with McCaddon GMC. I have bought a lot of vehicles over they years and have to say thi More

by Reby1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Gasman, Kam Hookano, Dan Gilbert
November 19, 2018

Hard Working Team This Team works to ensure you are happy with your new vehicle, this is our 3rd in the past few years. Randy and Steve made sure that I got the vehicle More

by Ldbranch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Gasman, Steve Purcell, Randy Armagost
November 16, 2018

Terrific buying experience! I am completely pleased, thrilled even, with my experience with McCaddon. My salesman Joe Cleland is definitely customer oriented! I also had the plea More

by Pete6248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Purcell, Jeff Katz, Joe Cleland
November 08, 2018

Excellent and fast service The service department is top notch. Jon Berry and the rest of the service staff are friendly, customer focused, and solved a weird issue with my truc More

by Pwebbieee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jon Berry, Dave Singh
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