Mike Juneau's Brookfield Buick GMC - Service Center

My check engine light came on Wednesday, June 2 and I immediately went on line to schedule an appointment at approximately 10:55 am. I was given 2 available choices - 11:15 or 11:45. I took the 11:45 and immediately went on line to schedule an appointment at approximately 10:55 am. I was given 2 available choices - 11:15 or 11:45. I took the 11:45 and stated that I needed the shuttle to take me home (I received both a text and email confirmation) and arrived on time. I was told you had no record of my appointment and would not be able to look at it until Thursday morning. I was asked if I could leave it overnight to which I reluctantly agreed. I was told I would receive a call in the morning with the findings. On Thursday at 12:15 pm I called and asked to speak to my advisor and was told he was at lunch, would be back shortly and would call me when he returned. At around 12:45 I received a text that you were putting prices together and would receive a call when that was done. At around 1:30 I received the call with the bad news and said that I needed to talk to my wife before committing to all the work. My wife and I both agreed it was well above our budget and I called back in and committed to the timing chains and fuel pump, but not the serpentine belt or cam shaft solenoid covers. I was told you would try and get the car back to me by Friday, but it might not be until Monday. I asked if there was any GM advisories that would reduce the costs (as there are known problems with the 2.4L EcoTech's timing chains) and was told there were none and that I was only eligible for the 5% senior discount. I asked to speak to the service manager Tim and was told he was gone for the day but would be available Friday after 7:30 am. I called back on Friday, added the replacement of the serpentine belt and talked to Tim. He explained that there was nothing more he could offer me, but maybe GM would do so. I told him that I had already contacted GM (case number 9-6758088496) but had not heard back from them. I also told Tim that we were planning on buying 2 more vehicles this year. We have been loyal GM customers all our lives and that my father-in-law used to be a GM dealer. However, with what has transpired we are questioning GM's quality and backing of it's product on future purchases. More

Great dealer to get service done on GM vehicles. I had an issue with my wipers in which they inspected for me and got a new pair of wipers. Always great and friendly service here. Highly recommend. issue with my wipers in which they inspected for me and got a new pair of wipers. Always great and friendly service here. Highly recommend. More

Estimate to repair transmission was more than double the cost at another repair shop. And car had only 70k miles, which is far less than we should expect for this type of repair. cost at another repair shop. And car had only 70k miles, which is far less than we should expect for this type of repair. More

Service was great and they repaired my air conditioner , he also gave me a $40 coupon which was great I don’t know what else to say just had a good Dayan he also gave me a $40 coupon which was great I don’t know what else to say just had a good Dayan More

I have been coming to Brookfield Buick GMC for a few years now and will continue to return for future service on my GM vehicles. years now and will continue to return for future service on my GM vehicles. More

Colin was awesome. He was able to schedule me in immediately. My car was fixed and I was on my way in record time. My car was sparkling clean to top it off. immediately. My car was fixed and I was on my way in record time. My car was sparkling clean to top it off. More

We have taken 2 vehicles here for 7 year and as usual this service work was done well, very happy to keep returning for our repairs and maintenance work. this service work was done well, very happy to keep returning for our repairs and maintenance work. More

Kirk and his body shop did a great job repairing my car after it was hit while I was in a grocery store parking lot. They were fast and it looks great! after it was hit while I was in a grocery store parking lot. They were fast and it looks great! More

Every one that works at Mike Juneau made me feel like they wanted my business. My salesman was the best ever. I live closer to other dealerships but they act like they hate their jobs. I will always go they wanted my business. My salesman was the best ever. I live closer to other dealerships but they act like they hate their jobs. I will always go to Mike Juneau it is the best More

Service Department always a pleasure to deal with!! Colin is always very helpful and seems to go out of his way to make things right!! is always very helpful and seems to go out of his way to make things right!! More