Mike Juneau's Brookfield Buick GMC

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Excellent service performed and completed on time. Service writer explained what needed to be done in a manner that was easy to understand Service writer explained what needed to be done in a manner that was easy to understand More

I did not look to write a comment, but have been asked… so here’s my opinion. We’ve leased two Encores and have taken four of my own vehicles into the dealership, along with another for a family member. so here’s my opinion. We’ve leased two Encores and have taken four of my own vehicles into the dealership, along with another for a family member. When looking for my latest purchase, I had jokingly asked to “round” the purchase price by $91 dollars to make it an even amount and was told - no wiggle room. We ended up buying the car anyway and only after did we notice the scratch on the door and that it pulled to the right. I had asked for these issues to be resolved- within the three day warranty. I went back and forth regarding the scratch and told that is what it is, we’re not going to do anything more. I caved and said “whatever”, just fix the alignment. I was told that it was ready, picked it up, drove off the lot with it being better, but not fixed. I then asked for them to correct it, test drove with a technician and was then told that “he’s an award winning tech, and he says it’s fine. At that point - strike three xxx -Price -Problems -Being told it is what it is. I simply asked to cancel the sale and my drove off the lot with my trade in vehicle. *I’m still waiting on my check to be returned. I felt like friendship with everyone there, which I knew quite a few by name, has been damaged, probably move on after “years” of dealing with this company. Again, you have asked “how was my experience” - not a very good one. More

The services were explained in detail. Services were performed in a timely and professional manner. Services were performed in a timely and professional manner. More

Kevin Lucas is always courteous and helpful. He explains what he's checked and how long the service appointment will last. He explains what he's checked and how long the service appointment will last. More

I appreciated the integrity of not charging over MSRP and taking advantage of the market. taking advantage of the market. More

Better than other dealerships, I did not feel pressure to take a decision when I was reviewing the vehicle. Response time by email can be improved. Disappointed the vehicle had a leakage issue just the day a take a decision when I was reviewing the vehicle. Response time by email can be improved. Disappointed the vehicle had a leakage issue just the day after I received the vehicle More

Customer service was excellent! Stopped in for an oil change and tire rotation and was very happy. Will be back again! Thank you to everyone there. Stopped in for an oil change and tire rotation and was very happy. Will be back again! Thank you to everyone there. More

They are always their to do the Best job and in a timely fashion to get me back on the road. fashion to get me back on the road. More

They kept up good communication with me during the whole repair process. Almost can’t wait for my next service. repair process. Almost can’t wait for my next service. More