Mike Johnson's Hickory Toyota

I was sold a defective car the first time I went in. I had to get BBB and the Attorney General to make them take it back. They made like they were doing me a big favor by selling me a new 2012 which was had to get BBB and the Attorney General to make them take it back. They made like they were doing me a big favor by selling me a new 2012 which was exactly the same price as the 2010 that was a "lemon". They added all sorts of maintenance and service to the car. It was new so it should have had a good warranty and I didn't need $2900 worth of grap. I went back in one day to change the oil and they talked me into trading the 2012 for a 2013. It was also the same price and they transferred all the stuff they had on the other one and added "gap" insurance because this car was now a "used" car. I ended up with a higher bill and a bigger finance on the car. The rate was lower buy the final bill was higher. I didn't understand what they did. I really didn't want anything but an oil change and was waiting for that. The salesman asked me to walk out and look at some of the new ones. I was not ready to trade and I liked my red car better than the silver I ended up with. I have trouble saying "no" to pushy people. I get intimidated really easily. I would prefer to have time to think about it--even the first car. I would like to have had a chance to drive it for a day or so to get the real feel of the car. They sure don't do that. I would still rather have a Rogue whether new or used. That is what I had. I don't know why I went in there. They sure won't let you leave without a car!! They use the "gang up" technique and it works on poor unsuspecting souls like me. More

Knew what I was looking for upon arrival after having been to other Toyota dealerships. Told the salesman how we would trade. Of course they came back with a higher number. I started out the door, GM cam been to other Toyota dealerships. Told the salesman how we would trade. Of course they came back with a higher number. I started out the door, GM came back and accepted my offer. Did not try to lowball them too bad but did offer less than next best price at other dealers. They did not try to play any games just straight forward. From the time I got there to time deal was done 15 minutes. Very nice dealership with a large inventory, very professional. Easiest car trade in years. Would not hesitate to return. I know others who were well pleased but do not take time to review. More

Watch out here if you want to buy a car they are so slick they will try their best to fool you. They put a bunch a discounts on the price but then if you start a looking you will see there is no discount. they will try their best to fool you. They put a bunch a discounts on the price but then if you start a looking you will see there is no discount. They charge a good 20% more than other Toyota dealers around (Boone, Salisbury, Gastonia, Statesville). They focus on that 0 financing but it's not really 0 if they are charging you 4 to 6 thousand dollars more for the car than another dealership. The salesman are friendly enough but they never have any brochures. Have been by that place 3 times for a brochure and they are always out. If they can't get them they should print some of their own. Have had excellent service on cars in the past. Would not buy a car here because they overcharge. More

This company was terrible to deal with. I started out to buy a car and had already told the man over the phone I wanted my payments at this amount. The guy said we will probably get you close to that deal. buy a car and had already told the man over the phone I wanted my payments at this amount. The guy said we will probably get you close to that deal. Okay so here was the problem, they came no where close to it. They were only wanting the deal done today, not let me sleep on it over the weekend. The worst part was I could have been home in my books and try to study for my big test coming up. The guy text me at 8 o'clock in the morning making sure I was coming in to do the deal today to. More

Stay away, far away. The sale went ok, the game was played,back and forth with numbers ,the finance guy was a bully, he was in a hurry, not giving me time to get the best rate he said he couldn't stay played,back and forth with numbers ,the finance guy was a bully, he was in a hurry, not giving me time to get the best rate he said he couldn't stay with me all day he had others to wait on, i said wait on them first and get with me later, he said no. He was in a hurry alright but not to wait on customers, it was to have lunch. I walked buy his office on the way out of this ordeal, and there they were having lunch laughing. So do not go there around lunch time,they don't have time for customer service. It's easy to bully a 50 year old women when she is alone. I will take my car to another dearlership to be serviced, like i should have to buy the car. More

Brought my new Toyota in for scheduled interval service, and ok'd the alternator belt replacement they recommended. They put the belt in wrong, it failed and their service department wasn't concerned at al and ok'd the alternator belt replacement they recommended. They put the belt in wrong, it failed and their service department wasn't concerned at all. Just told me to bring the car in when convenient for them. I did and they got it wrong again. I was not allowed to speak to Mike Johnson ("He always calls customers back" really works well when they won't let you spake to him or leave a voice message), so after trying to get some resolution from Toyota regional and national, took the car to an Asheville dealer who got this simple parts installation right the first time and for less money. My credit card company, American Express, who has backed out small charges for large companies and large charges for small companies without argument, balked at backing out a large charge for a large company ("The dealers are our customers too" they whined) and stuck me with the bill. So I've paid twice and taken the car in three times to have one simple alternator belt installation done right. Thanks, Mike Johnson! More