Mike Johnson's Hickory Toyota

a good experience Our trip to Mike Johnson Toyota was excellent. Our sales person was helpful and easy to work with. We got the car we wanted in record time, and every Our trip to Mike Johnson Toyota was excellent. Our sales person was helpful and easy to work with. We got the car we wanted in record time, and every detail was attended to. We would highly recommend this dealership. More

Got our new minivan I found them to be quite reasonable and competitive with other brands, despite what I believe is a superior car. No extra fees or surprises at the en I found them to be quite reasonable and competitive with other brands, despite what I believe is a superior car. No extra fees or surprises at the end - everything went very smoothly and we are happy in our new vehicle. Thanks. More

quick, professional, no games made new car shopping experience pleasant. other dealerships hee hawed and would not give me a price. this dealership agreed on a price and kept the made new car shopping experience pleasant. other dealerships hee hawed and would not give me a price. this dealership agreed on a price and kept their word. Very pleasant salespeople, front desk, management, etc. this dealership gets lots of business for their good name. More

New 2015 Scion tC I had a wonderful experience purchasing my very first, brand new car. They went above and beyond to make sure i got into the car I love and were fr I had a wonderful experience purchasing my very first, brand new car. They went above and beyond to make sure i got into the car I love and were friendly, funny and just all around amazing. I will never go anywhere else to buy a car. They certainly made a lasting impression on us and I am so grateful for everything they did! Sincerly, Harmony! More

"Excellent Experience" Tabitha Laney was the service technician that directed the full service and inspection for my 2006 Toyota. Her efficiency, professional knowledge and Tabitha Laney was the service technician that directed the full service and inspection for my 2006 Toyota. Her efficiency, professional knowledge and sensitivity gave me trust and gratitude for a job well done. More

Service and Repairs 5 Stars to Robert Helms for the courteous manner in which he handled the servicing of my 2004 Highlander. It was discovered that it needed some repai 5 Stars to Robert Helms for the courteous manner in which he handled the servicing of my 2004 Highlander. It was discovered that it needed some repair work done and he explained everything in detail and the estimated cost so that I would not be shocked when I came to pick it up!! I appreciate the honesty and the great service I have always received from Mike Johnson's Hickory Toyota over the years. More

All around satisfaction My 2013 prius was making a strange noise when accelerating. It was hard to describe the sound but Anton told me they would try to fix the problem. A My 2013 prius was making a strange noise when accelerating. It was hard to describe the sound but Anton told me they would try to fix the problem. After a short wait, I was taken to see the problem...a stick was wedged underneath the car. It was removed, and the technician drove the car again to make sure he had corrected the problem. The car is great once again! Thank you, Anton and technician, for your courtesy, friendliness and competence. More

Service I had the best service from josh in service. He was fast and knew what was going on. The tech was knowledgable and honest about what it was going to t I had the best service from josh in service. He was fast and knew what was going on. The tech was knowledgable and honest about what it was going to take. More

service Great service appointment, didn't have to wait long and everyone was friendly and willing to help. Very nice waiting area, with friendly and curtious Great service appointment, didn't have to wait long and everyone was friendly and willing to help. Very nice waiting area, with friendly and curtious associates More

Don't buy a used car at Mike Johnson Bought a used minivan with less than 70k miles. Everyone was really friendly and nice until I payed. Went to pick it up two days and they didn't perfo Bought a used minivan with less than 70k miles. Everyone was really friendly and nice until I payed. Went to pick it up two days and they didn't perform all the repairs I was promised. Was told that I got the car at a good price and they will not invest more money in it. They didn't provide any paperwork regarding the 3 months 3000 miles powertrain warranty but was told if anything happens to the engine or transmition they will take care of it. Two weeks later started having idle surge problems. Went back and they charged me a diag. fee and wanted to replace the IACV for another $300+. Was told the sensors or valves are not covered under warranty. Went to an independent mechanic and found air inside the cooling system. After bleeding the air out the problem went away. Went back and talk to the manager to obtain more information on warranty. Was told they do not offer anything written on paper. A few days later the car started having the same symptoms. My mechanic found an internal engine gas leak inside the cooling system. Took the car back to the dealer and explained what the problem is. I asked to have the car inspected for a damaged head gasket or crackhead head. Two days later I was charged $300+ and all they did was bleeding the air from the coolant. Again I was told that the head or the head gasket are not covered by powertrain warranty and that they cannot diagnose any further. I called and spoke to a sales rep pretending I wanted to buy a used car. When I asked about warranty details he told me that the head gasket and the gasket would be covered under the 3000 miles powertrain warranty. He even went on to say "we're one of the few dealers that offer good warranty on used cars". After telling him that I have the car in the service department and they don't want to cover the repair, he replied that he is new with the company and he doesn't know all the details about warranty. The website states clearly that the powertrain warranty covers all major engine components and all internally lubricated parts. I will try one more time to talk to the general manager before starting legal actions. Before you buy a car at Mike Johnson, make sure you have all the details about warranty on paper. More