Mike Johnson's Hickory Toyota

All around satisfaction My 2013 prius was making a strange noise when accelerating. It was hard to describe the sound but Anton told me they would try to fix the problem. A My 2013 prius was making a strange noise when accelerating. It was hard to describe the sound but Anton told me they would try to fix the problem. After a short wait, I was taken to see the problem...a stick was wedged underneath the car. It was removed, and the technician drove the car again to make sure he had corrected the problem. The car is great once again! Thank you, Anton and technician, for your courtesy, friendliness and competence. More

Service I had the best service from josh in service. He was fast and knew what was going on. The tech was knowledgable and honest about what it was going to t I had the best service from josh in service. He was fast and knew what was going on. The tech was knowledgable and honest about what it was going to take. More

service Great service appointment, didn't have to wait long and everyone was friendly and willing to help. Very nice waiting area, with friendly and curtious Great service appointment, didn't have to wait long and everyone was friendly and willing to help. Very nice waiting area, with friendly and curtious associates More

Don't buy a used car at Mike Johnson Bought a used minivan with less than 70k miles. Everyone was really friendly and nice until I payed. Went to pick it up two days and they didn't perfo Bought a used minivan with less than 70k miles. Everyone was really friendly and nice until I payed. Went to pick it up two days and they didn't perform all the repairs I was promised. Was told that I got the car at a good price and they will not invest more money in it. They didn't provide any paperwork regarding the 3 months 3000 miles powertrain warranty but was told if anything happens to the engine or transmition they will take care of it. Two weeks later started having idle surge problems. Went back and they charged me a diag. fee and wanted to replace the IACV for another $300+. Was told the sensors or valves are not covered under warranty. Went to an independent mechanic and found air inside the cooling system. After bleeding the air out the problem went away. Went back and talk to the manager to obtain more information on warranty. Was told they do not offer anything written on paper. A few days later the car started having the same symptoms. My mechanic found an internal engine gas leak inside the cooling system. Took the car back to the dealer and explained what the problem is. I asked to have the car inspected for a damaged head gasket or crackhead head. Two days later I was charged $300+ and all they did was bleeding the air from the coolant. Again I was told that the head or the head gasket are not covered by powertrain warranty and that they cannot diagnose any further. I called and spoke to a sales rep pretending I wanted to buy a used car. When I asked about warranty details he told me that the head gasket and the gasket would be covered under the 3000 miles powertrain warranty. He even went on to say "we're one of the few dealers that offer good warranty on used cars". After telling him that I have the car in the service department and they don't want to cover the repair, he replied that he is new with the company and he doesn't know all the details about warranty. The website states clearly that the powertrain warranty covers all major engine components and all internally lubricated parts. I will try one more time to talk to the general manager before starting legal actions. Before you buy a car at Mike Johnson, make sure you have all the details about warranty on paper. More

Great Service Thanks to Scott and his team - my car servicing was quick and efficient. They went above my expectations to help understand my new car. Will be back Thanks to Scott and his team - my car servicing was quick and efficient. They went above my expectations to help understand my new car. Will be back every time! More

Purchased 2015 Four Runner Peter Collins, sales, was great! No pressure sales, quick and friendly. I actually enjoyed the experience! I highly recommend Peter and Mike Johnson H Peter Collins, sales, was great! No pressure sales, quick and friendly. I actually enjoyed the experience! I highly recommend Peter and Mike Johnson Hickory Toyota! More

Key and brakes I received very good care. Everybody was very knowledgeable and very quick to meet my needs. I was kept informed several times during my visit of the I received very good care. Everybody was very knowledgeable and very quick to meet my needs. I was kept informed several times during my visit of the progress of my car and how much longer I would need to wait. More

Perfect fit !! went to get my daughter a car, she is trying to recover from a messy divorce where she got the nasty end of the stick, Derrick and His Mom were the be went to get my daughter a car, she is trying to recover from a messy divorce where she got the nasty end of the stick, Derrick and His Mom were the best !! they took her to the car that she bought, she explained what she wanted, they delivered ,first car she looked at,, everything was perfect, I don't believe their is a better deal to be found anywhere buy such Caring people..!! thank you !! More

Quick and Easy Keegan was more than helpful in providing answers to all my questions, explaining in great detail the different in my current 2011 Corolla to the 2014 Keegan was more than helpful in providing answers to all my questions, explaining in great detail the different in my current 2011 Corolla to the 2014 Corolla and it's improve safety features. Both Keegan and JR got me to the price I needed to make the deal. Kelly provided financing options that were explained in terms that were practical and beneficial. Excellent dealership experience! More

Great Service and Extremely Friendly too! Eric Cline and Gus were great! They helped me picked out my first car purchase! Really in love with my new Toyota Corolla S 2015. The customer service Eric Cline and Gus were great! They helped me picked out my first car purchase! Really in love with my new Toyota Corolla S 2015. The customer service was exceptional and they explained everything really easy for someone who was extremely nervous. :) Would totally come back here for any car purchase in the future. :D More