Mike Johnson's Hickory Toyota

Many years and many thousands of dollars spent at this dealership: Last two visits they have conveintly forgotten to apply my loyalty coupons to my service bill, even though I provided the coupons to the dealership: Last two visits they have conveintly forgotten to apply my loyalty coupons to my service bill, even though I provided the coupons to them before they began the service work. Also are becoming obsessed with upselling for things that were just done the last visit (4 months ago}, like brake fluid and engine coolant. I warned advisor that I would take my 6 vehicles elsewhere for service if this doesn't stop. All credibilty is lost when the mechanics start telling you that you need to do things that were just done, and they haven't even taken time to look at the vehicle or the last service records. Mike, my wife and I spend a lot of money with your dealership, but if you don't clean it up, we're gone. People are not stupid. Brake fluid and engine coolant do not need to be replaced every few months. Don't send out loyalty coupons to good customers if your people are not going to apply them without being called out for trying to slide by without doing so. More

I appreciated the staff of MJohnson Toyota and the express staff who have been very nice to deal with! express staff who have been very nice to deal with! More

Katelyn Hamm was very kind and knowledgeable in assisting me in the purchase of my 2015 Avalon. I appreciate her attention to details and would definitely recommend her. me in the purchase of my 2015 Avalon. I appreciate her attention to details and would definitely recommend her. More

My go-to service advisor, Cindy, assisted me with service on my Tundra truck. Ordered a part for my truck. Keeps me informed. Very helpful. on my Tundra truck. Ordered a part for my truck. Keeps me informed. Very helpful. More

I can't speak highly enough of Katelynn and the car buying experience at Mike Johnson's Toyota. Katelynn was extremely engaged and worked closely with the service tech and other team members to ensure buying experience at Mike Johnson's Toyota. Katelynn was extremely engaged and worked closely with the service tech and other team members to ensure all expectations were met. 10/10 - highly recommend More

Has proven to service after the sell. We felt like we got a good deal on our car and continue to have the dealer service our car. We felt like we got a good deal on our car and continue to have the dealer service our car. More

We drive from Statesville to use this Toyota dealer. The attention to the customer's needs is exceptional. Haylie, the service advisor, is a "one in a million" young lady. She is an absolute joy, and i The attention to the customer's needs is exceptional. Haylie, the service advisor, is a "one in a million" young lady. She is an absolute joy, and is totally trustworthy. That is a very important trait when using a dealership. We will be having some major maintenance work in the near future and will be requesting Haylie as our advisor. Sincerely: John Youngblood More

Great dealership. Huge selection of vehicles and numerous options to choose from. Our sales agent, Katelyn Hamm, was friendly and worked with us until we found the tru Huge selection of vehicles and numerous options to choose from. Our sales agent, Katelyn Hamm, was friendly and worked with us until we found the truck we couldn't leave without. As always, that perfect fit is more $ than you want to spend but Katelyn went to bat for us and we were able to make a deal. The finance guy was also very friendly and easy to work with. We're in love with our new truck and everything else went as smoothly as possible. Thank you! More

Kaitlin was my service advisor. She was great. She kept me informed on my service and when over the inspection with me. She also let me know what will be due on my next service. She was great. She kept me informed on my service and when over the inspection with me. She also let me know what will be due on my next service. More

I was very impressed with the service I received from Katelyn Hamm! She listened to my requirements and found the perfect Tundra for me which was not an easy feat! The trade and purchase process was smoo Katelyn Hamm! She listened to my requirements and found the perfect Tundra for me which was not an easy feat! The trade and purchase process was smooth and easy. Every employee that I worked with (especially Katelyn!) was friendly, genuine and showed they appreciated my business! In other words " MIKE JOHNSON's TOYOTA HAS FANTASTIC CUSTOMER SERVICE" which I haven't seen in a very long time! Thanks to all! C. H. More