Mike Johnson's Hickory Toyota

Poor Customer Service I noticed that the car I purchased in late December 2015 had possible mechanical issues. Took the car back to Mike Johnson's for evaluation in the Ser I noticed that the car I purchased in late December 2015 had possible mechanical issues. Took the car back to Mike Johnson's for evaluation in the Service Dept. and waited for 2+ hours. Was then given a $900+ estimate for repairs. When I complained to the service technician I was told that the car passed a safety inspection. It was not disclosed to me that the car would need extensive repairs prior to purchase. I have left several messages for the sales manager, and he will not return my calls. I will not recommend this dealership to anyone. More

Service of my vehicle Overall service experience was excellent! Very professional from check in to check out!! I've truly enjoyed all of my service experiences with Mike Jo Overall service experience was excellent! Very professional from check in to check out!! I've truly enjoyed all of my service experiences with Mike Johnson Toyota !! More

Great Customer Service! Steve Hunt was great to deal with. It is obvious customer service is front and center. He was great at explaining and making the sales process pleasa Steve Hunt was great to deal with. It is obvious customer service is front and center. He was great at explaining and making the sales process pleasant. Everyone there was friendly and helpful. More

Awesome service!! Love having my service at your dealership! Always a friendly and great overall experience!! Love my Toyota and couldn't imagine owning another type of Love having my service at your dealership! Always a friendly and great overall experience!! Love my Toyota and couldn't imagine owning another type of vehicle. More

Service Department Jose and Phillip helped me check in and out and did a great job. Whoever did the service on the car tho didn't do such a great job. They rated my batt Jose and Phillip helped me check in and out and did a great job. Whoever did the service on the car tho didn't do such a great job. They rated my battery as good, so I don't think they even checked it. I had my battery die twice on me before this service and forgot to mention it before the service was done. I mentioned it to Jose as he was checking me out and he went and checked the battery himself and it needed to be replaced. More

The Only Way to Go for Service From the moment we pulled our vehicle into the service bay until the second we left the dealership we were treated as valued customers. Every employe From the moment we pulled our vehicle into the service bay until the second we left the dealership we were treated as valued customers. Every employee was friendly and made our experience exceptional. Will continue to have vehicles serviced at Mike Johnson's. More

Great Express Service Department Scott Wheatley is great. He will have your car in and out and ready to go before you know it. You are out of there in less the 45 minutes for a norma Scott Wheatley is great. He will have your car in and out and ready to go before you know it. You are out of there in less the 45 minutes for a normal service, unlike down at the dealership where it could be 2 plus hours. Scott at the Express on the the hill is the way to go! More

Always customer satisfaction Mike Johnsons Toyota has been my dealership for over 10 years. Their dedication to customer service is top notch. They always go out of the way to mak Mike Johnsons Toyota has been my dealership for over 10 years. Their dedication to customer service is top notch. They always go out of the way to make sure I am satisfied with either a purchase or with service. I highly recommend. More

Great Service Was about to get both Sienna's inspected with little notice. They are great to work with and we get most of our service thru them. Also great service Was about to get both Sienna's inspected with little notice. They are great to work with and we get most of our service thru them. Also great service and helpful, including rental when vehicle is there for a day also drop off and pick while vehicle is being serviced. More

Excellent service I made my appointment online. Greeted professionally when I arrived at the dealership. Service was conducted and my vehicle was ready to pickup at the I made my appointment online. Greeted professionally when I arrived at the dealership. Service was conducted and my vehicle was ready to pickup at the promised time. More