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Mike Johnson's Hickory Toyota

Hickory, NC

4.8
972 Reviews

435 U.S. Highway 70 SE

Hickory, NC

28602

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Showing 972 reviews

May 20, 2016

40K Mile Servicing of 2015 Highlander As always, Scott Wheatley was extremely helpful and my car servicing was completed in a timely manner. Waiting area is very comfortable so I often ca More

by EGarmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Wheatley
May 30, 2016 -

Mike Johnson's Hickory Toyota responded

Thank you so much for the awesome review E Garmon! We greatly appreciate your business and look forward to serving you again soon!

May 17, 2016

Problem with the rear shade on a 2006 Avalon I have been to this dealership many times and have never had a bad experience. On this last visit I saw Tabitha, assistant service manager. She was More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabitha and Technician Taylor
May 17, 2016 -

Mike Johnson's Hickory Toyota responded

Thank you so much for the awesome review Keith! We greatly value your continued support and look forward to serving you again soon!

May 16, 2016

70k service, in and out in a timely manner. Was able to schedule an appointment at my convince for the following day. Service rep Trevor Brown was friendly and courteous. I was in and out in les More

by Jim102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Brown
May 17, 2016 -

Mike Johnson's Hickory Toyota responded

Thank you Jim for the nice review! We value your business and look forward to serving you again soon!

May 15, 2016

extremely helpful professional gave me specific information on car and service. finished on time as promised. explained all work that was done. removed charges for tire rotation si More

by cat lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cody l
May 17, 2016 -

Mike Johnson's Hickory Toyota responded

Thank you so much for the nice review! We greatly appreciate your business and look forward to serving you again in the future!

May 13, 2016

60,000 miles service Always a pleasure to come here, we normally don't make appointments and we are always taken in. Scheduling board is very helpful. Waiting area is very More

by Calton0627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody?
May 17, 2016 -

Mike Johnson's Hickory Toyota responded

Thank you so much for the awesome review James! We greatly appreciate your business and look forward to serving you again soon!

May 12, 2016

110,000 mile checkup Had a 110,000 mile service scheduled on my 2003 Echo. I look to Brandon Sigmon as my personal mechanic and he always delivers. Arrived for the 1 More

by Olinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Sigmon is always helpful and pleasant.
May 17, 2016 -

Mike Johnson's Hickory Toyota responded

Thank you so much for the nice review! We greatly appreciate your business and look forward to serving you again in the future!

May 10, 2016

if looking for great service go to Mike Johnsons in Hickory Mike Johnson's Toyota of Hickory provides excellent service. They have helped me resolve issues more than once. The courtesy and knowledge of the empl More

by paula townsend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Davis
May 11, 2016 -

Mike Johnson's Hickory Toyota responded

Thank you so much for the awesome review Paula! We greatly value your business and look forward to serving you again in the future!

April 20, 2016

Not business practices My son hit a sign as he fell a sleep driving .Mike Johnson s collision service said they would look it over give a quote. When I call the insurance co More

by raysmith45
Recommend Dealer
No
Employees Worked With
The dark head guy with glasses that is the that said they drove it around the parking lot with out a radiator in it
Apr 21, 2016 -

Mike Johnson's Hickory Toyota responded

Mr. Smith, We deeply apologize for the situation that is and also for any miscommunication that might have been. When the vehicle arrived it was unsafe to drive because both curtain airbags had deployed and therefore the seatbelts would not work properly. Upon arrival our staff informed him and his wife of this and explained our process of the repairs: getting the vehicle in and disassembled. We have currently done this, as well as had the insurance company come and look a the vehicle. The insurance company has determined that the vehicle is a total loss/un-repairable. There has been a slight miscommunication, it seems, of the process and at what stage the vehicle is in. The vehicle has be disassembled in the damaged area, which includes but is not limited to the front bumper, grille, fender, radiator, condenser. We have not been joy riding in the vehicle but have moved the vehicle very short distances as we do all of our vehicles (ie in and out of the building). I can assure you that based on our process the vehicle was driven into our store for disassembly the exact way that the vehicle was driven to our store by (Mr. and Mrs. Smith) and then once disassembled was backed out of our store and parked. Should the vehicle be repairable and not a total loss we would guarantee PRE-accident condition and the vehicle would be fully restored to how they received it when purchased. At this point we are waiting on the insurance company to get back with us as to if they have settled with you and what the decision is going to be for moving the vehicle out of our store. Please feel free to contact our store with any questions or concerns.

April 20, 2016

Excellent Service Up on the Hill Took my 2009 Corolla in for routine service, oil change, tire rotation and yearly inspection. Was met with a smile and greeting from Brandon Sigmon,. More

by Mona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Sigman
Apr 21, 2016 -

Mike Johnson's Hickory Toyota responded

Thank you Mona for the awesome review! We are so happy to hear that you received excellent customer service! We greatly appreciate your business and look forward to serving you again soon!

April 19, 2016

Excellent service!!! Always top notch service received! Couldn't ask for a better experience! Thanks for taking care of all my vehicle needs! Great pleasure doing business More

by cindy3boys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy
Apr 19, 2016 -

Mike Johnson's Hickory Toyota responded

Thank you so much for the nice review Cindy! We greatly appreciate your business and look forward to serving you again soon!

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