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Mike Johnson's Hickory Toyota
Hickory, NC
966 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 966 reviews
June 03, 2016
Service visit Ashley helped me from making the appointment by phone, checking me in when I arrived to checking me out when service completed. Was great to deal with Ashley helped me from making the appointment by phone, checking me in when I arrived to checking me out when service completed. Was great to deal with one person. She answered all my questions. Took less than hour. Waiting area was clean .. Busy and full but still comfortable. I will come back when vehicle needs servicing . More
by Cindy
Employees Worked With
Ashley
May 31, 2016
First time I complain! Please note this is my first complaint about your service. I had a 1:30 appt. to get new tires all around. Only one other car was in the service area Please note this is my first complaint about your service. I had a 1:30 appt. to get new tires all around. Only one other car was in the service area besides mine. I complained to a woman after 2 hours. Tabitha came in at some point to let me know my car would soon be ready. At 4:30 Tabitha came to tell me my car was ready. I cannot complain about Tabitha in any way at all. I let her know I was upset but she was very respectful, sweet, and helpful! I don't understand what happened but I do know that it doesn't take 3 hours to get old tires off, new ones on, balancing them, etc.! I will probably never know the truth as to why this happened but I am still upset about being treated this way and will dread going back for service there. More
by Dogmama
Employees Worked With
Tabitha
May 24, 2016
Oil Change on 2007 Tundra Everything was smooth and efficient with this trip, I made an appointment and I was in and out in less than an hour. This was a huge improvement over Everything was smooth and efficient with this trip, I made an appointment and I was in and out in less than an hour. This was a huge improvement over some of the past visits. More
by Traderrick
Employees Worked With
Chris Brown
May 22, 2016
80K Service with front-end lineup & wiper replacement I am very satisfied with my service, fast thorough complete. Jorge was knowledgable, response, quick, and did an Awesome job. Thanks for another Great I am very satisfied with my service, fast thorough complete. Jorge was knowledgable, response, quick, and did an Awesome job. Thanks for another Great job. GLMontgomery More
by Fuzz
Employees Worked With
Jorge
May 20, 2016
40K Mile Servicing of 2015 Highlander As always, Scott Wheatley was extremely helpful and my car servicing was completed in a timely manner. Waiting area is very comfortable so I often ca As always, Scott Wheatley was extremely helpful and my car servicing was completed in a timely manner. Waiting area is very comfortable so I often can complete work obligations while waiting. More
by EGarmon
Employees Worked With
Scott Wheatley
May 17, 2016
Problem with the rear shade on a 2006 Avalon I have been to this dealership many times and have never had a bad experience. On this last visit I saw Tabitha, assistant service manager. She was I have been to this dealership many times and have never had a bad experience. On this last visit I saw Tabitha, assistant service manager. She was very friendly and helpful. Got my car in and out quickly. Couldn't ask for better service. I would highly recommend. My wife and I have 2 Toyotas, My son and daughter in law have 2 Toyotas and my daughter and son in law have 2 Toyotas. I think this speaks for itself!!!!!!!!!!! More
by Keith
Employees Worked With
Tabitha and Technician Taylor
May 16, 2016
70k service, in and out in a timely manner. Was able to schedule an appointment at my convince for the following day. Service rep Trevor Brown was friendly and courteous. I was in and out in les Was able to schedule an appointment at my convince for the following day. Service rep Trevor Brown was friendly and courteous. I was in and out in less than 1 hour, much quicker than expected. More
by Jim102
Employees Worked With
Trevor Brown
May 15, 2016
extremely helpful professional gave me specific information on car and service. finished on time as promised. explained all work that was done. removed charges for tire rotation si gave me specific information on car and service. finished on time as promised. explained all work that was done. removed charges for tire rotation since tires purchased there More
by cat lady
Employees Worked With
cody l
May 13, 2016
60,000 miles service Always a pleasure to come here, we normally don't make appointments and we are always taken in. Scheduling board is very helpful. Waiting area is very Always a pleasure to come here, we normally don't make appointments and we are always taken in. Scheduling board is very helpful. Waiting area is very nice along with refreshments, TV, restrooms, etc. James Duckworth More
by Calton0627
Employees Worked With
Cody?
May 12, 2016
110,000 mile checkup Had a 110,000 mile service scheduled on my 2003 Echo. I look to Brandon Sigmon as my personal mechanic and he always delivers. Arrived for the 1 Had a 110,000 mile service scheduled on my 2003 Echo. I look to Brandon Sigmon as my personal mechanic and he always delivers. Arrived for the 10AM appointment, handed over the key to Brandon along with a concern about a past situation. I sat in the clean waiting area catching up on personal reading, eating popcorn and drinking coffee. In about an hour, everything had been tended to (the additional situation I had mentioned had been investigated further) and I was on my way. Also received a nice reduction on the bill with the Service Bucks Coupon.. MKO More
by Olinger
Employees Worked With
Brandon Sigmon is always helpful and pleasant.
