Mike Johnson's Hickory Toyota

Customer and outcome focused Great team here, esp Brandon Sigmon in service. Really appreciate your annex service shop on the hill. Fast and convenient service close to home in h Great team here, esp Brandon Sigmon in service. Really appreciate your annex service shop on the hill. Fast and convenient service close to home in hky More

Outstanding service I bought a new Toyoya Tacoma and could not be happier. The team was very friendly and provided great service. I've bought a lot a cars and Mike John I bought a new Toyoya Tacoma and could not be happier. The team was very friendly and provided great service. I've bought a lot a cars and Mike Johnson and his team exceeded all expectations!!!! More

Helpful staff Lounge area is comfortable during routine service. The service representative was helpful and friendly. Would recommend Mike Johnson Toyota over any Lounge area is comfortable during routine service. The service representative was helpful and friendly. Would recommend Mike Johnson Toyota over any dealership in the area. More

Very pleased! John Best was great! He wasn't pushy or overbearing like other dealers! I walked into the dealership at ten till 8 and walked out shortly after 10 wit John Best was great! He wasn't pushy or overbearing like other dealers! I walked into the dealership at ten till 8 and walked out shortly after 10 with a new car! Thanks so much MJHT! More

Great experience again Just purchased a new Rav4 for my daughter. Peter Collins and the entire Hickory Toyota team was great to work with. Honest and friendly group. 2nd Toy Just purchased a new Rav4 for my daughter. Peter Collins and the entire Hickory Toyota team was great to work with. Honest and friendly group. 2nd Toyota I've purchased from Mike Johnson in 2 years. More

Not the best here lately I took my car in for a normal service. When completed and I got my car back the service department had damaged my car. Everything was taken care of bu I took my car in for a normal service. When completed and I got my car back the service department had damaged my car. Everything was taken care of but it took 6 days to get my car back! Very disappointed here lately! I have been coming to this dealership for almost 2 years and here the past few times it seems that they keep messing up things. Seriously thinking of going somewhere else. More

Service Took my car in for the 25,000 mile service and a detail. I dropped it off because they were very busy in the service center and was told I could come Took my car in for the 25,000 mile service and a detail. I dropped it off because they were very busy in the service center and was told I could come pick it up at 3 that it would be done and at 12:00 my phone rang and it was Nick telling me my car was finished. Can't beat the great service! More

Overall a good experience Derrek Avery took good care of me when purchasing my new Tacoma. He was very kind and not overly pushy. We finally agreed on a price and a deal was ma Derrek Avery took good care of me when purchasing my new Tacoma. He was very kind and not overly pushy. We finally agreed on a price and a deal was made on a truck that did NOT include a tonneau cover for the bed (which was fine with me). I was told my truck would be delivered in about 2 weeks. A day or two later I received a call, I think from a sales manager, can't remember a name, but was told that if I wanted to wait a few more days for a truck, I could have one with 0 miles on it, and it would have a tonneau cover. Due to the fact it had 0 miles and a tonneau cover, I agreed to wait. When my truck was finally delivered, there was no tonneau cover, which wasn't originally negotiated with Derrek, but WAS a feature I was told on the phone the other truck would have and that's why I chose to go with that one. I told Derrek this, and when he asked his manager about it, I was called a liar (not to my face, but I could hear him being yelled at across the room I was sitting in) So I ended up not trying to fight for the tonneau cover. It wasn't Derrek Avery's fault. It wasn't in our original negotiations. BUT...in my opinion, he shouldn't have been yelled at, and I ESPECIALLY don't like being called a liar....EVER ( again, he wasn't calling me a liar to my face, I overheard my salesman being yelled at across the room). If I could remember the gentleman's name that was doing the yelling, I would drop his name here in a heartbeat so that you could all try and avoid him if you purchased through this dealership. The service department at my first 5,000 mile service was smooth, and fast. Trevor took good care of me. The facilities seem pretty nice. They have a cafe that I saw employees getting food and coffee from. I'm not sure if this is a perk for customers or not though. Buy here with confidence, but be wary of being promised things over the phone. Get them in writing. More

Great Service on my 2015 Toyota We took out 2015 in for the 25000 mile service. Tabatha was wonderful to work with, from making the appointment to sending us out the door. It means We took out 2015 in for the 25000 mile service. Tabatha was wonderful to work with, from making the appointment to sending us out the door. It means a lot to have a service group you can trust with your car. More

Great service and on time. Kept me informed of scheduled service and items needed that was not scheduled. The service has always been great and I expected the same and on time. Kept me informed of scheduled service and items needed that was not scheduled. The service has always been great and I expected the same during this service. More