Mike Johnson's Hickory Toyota

Gutwrenching ordeal My credit is not great. Told the agent that upfront. Was expected to be told no quickly, not 2 weeks later. Was told I was approved for a 2014 Chevy C My credit is not great. Told the agent that upfront. Was expected to be told no quickly, not 2 weeks later. Was told I was approved for a 2014 Chevy Crude. Took car home, had temporary tag, it was on MY insurance. For 2 weeks I dealt with calls needing another way to prove my boyfriend's residence. He's on the lease but not utility bills. After 2 weeks of this we were finally told it wasn't going to work to return the car. I have anxiety and going through this was he'll! We now have a 2018 from another dealer who was smart enough to know that all we needed was the landlord to sign the lease and we was good to go. More

Impressive Buying a car is rarely a pleasant experience, but my time at this dealership was just that. Everyone was hospitable; coffee, food, and my wife got her Buying a car is rarely a pleasant experience, but my time at this dealership was just that. Everyone was hospitable; coffee, food, and my wife got her nails done all while buying a car. I haven't had the car but a few days, but if the car doesn't brake down, I'll becoming back. More

FANTASTIC!! The service department is top-rate!! I can always trust Scott Wheatley to provide an honest assessment. We have bought and serviced three Toyotas at M The service department is top-rate!! I can always trust Scott Wheatley to provide an honest assessment. We have bought and serviced three Toyotas at Mike Johnson's and have never felt "cheated." I know I will get "straight-talk" without adding service I don't need. After driving Toyotas for over 15 years, I made the mistake of trying a Honda--What a bad decision! The Honda service department doesn't compare to Mike Johnson's--The Honda service department makes it difficult to schedule an appointment, appointments take much longer than expected, and the service managers are NOT friendly. I do not feel welcome. I never see the same people. Thank goodness Mike Johnson services Hondas!! More

Superior Car Shopping Experience by Elizabeth Dupuy from Val Superior Car Shopping Experience by Elizabeth Dupuy from Valdese, NC October 9, 2017 Kudos and sincere thanks to Andy Lawson and Matt Elliott for a Superior Car Shopping Experience by Elizabeth Dupuy from Valdese, NC October 9, 2017 Kudos and sincere thanks to Andy Lawson and Matt Elliott for a superior shopping experience. Buying a car can be such an overwhelming experience and one that I dreaded, but the entire staff worked very diligently and professionally to help me purchase the very best car for the very best price. I was particularly impressed with their determination, integrity, and patience with me. They researched the car carefully, showing me every step of the process on the computer. I felt as if I were the most important customer in the dealership, but I could not help but notice that they were giving every client the same valuable service. I would like to express my sincere appreciation and gratitude to Andy and his staff for their expertise, assistance, and cooperation. Mike Johnson Toyota is truly what a dealership should be!!! More

Service advisors are dishonest about service. Service advisor Scott Wheaty which is now service manager try to sell services already paid for through Easy Care on the 30 k service. Which is synthe Service advisor Scott Wheaty which is now service manager try to sell services already paid for through Easy Care on the 30 k service. Which is synthetic oil change and filters. However he tried sell my wife filters. Now Toyota says we don't train out advisor to sell things customers don't need. That's true but they do nothing to stop those that do. It's clear to see the ones that do abuse it by looking at average sale comparing those sales to others that consistently retains a high sale month to month.This abuse is daily and remain the same. If my wife would have paid it no attention she would have paid $80.76 plus the filter for $30.00 and the 30 k service valued at $150.00.Totaling a sum of$260.76. Which was already paid for at the time we purchased the car.Labor sale for the advisors bonus for the month bank on these types of sales and the owners reep the profit . So they say nothing. How do I know? I quit my job because of all the dishonest sale attempts on women and senior citizens that did not know better. It sickens me to the core. Why now say something? You messed up by messing with my family! I will not buy another vehicle from Mike Johnson because of the advisors he employs. I disclosed all this to Andy Longhorn because this effects sales the next time but didn't act too concerning about the issue.Disappointing as well when said he would take care of it. More

got ripped off on a easy care extended maintanance mike johnson toyota thanks it is ok to sell a easy care plan that says 60 mo. but is only good for36months sucks .The assistant manager called after I mike johnson toyota thanks it is ok to sell a easy care plan that says 60 mo. but is only good for36months sucks .The assistant manager called after I sent a bad report to toyota.I got the ideal he wasmore concerned toyota was going to find out than the fact that he had ripped off a 100% service conected Vietnam vet. More

Best toyota service in hickory area The best service!, recommendations, wait time is good, friendly staff, make me feel welcome. Place to go, to buy or service your car! Costumer service The best service!, recommendations, wait time is good, friendly staff, make me feel welcome. Place to go, to buy or service your car! Costumer service is great, they go beyond to satisfy costumers! I recommend toyota hickory ,nc More

Satisfied Went to have my first service done on my car customer service was great didn't take too long and even got a manicure while waiting complimentary sound Went to have my first service done on my car customer service was great didn't take too long and even got a manicure while waiting complimentary sounds crazy but for a girl what a deal. Liked how they went over what they done and walked me out to ensure I was satisfied. Makes a big difference. Thanks to Cynthia Hall for your help and kindness. More

Awesome and speedy service! Nick is always available on a very short notice and he's always quick to get you what you need. I've never had to wait longer than 45 mins to get out. Nick is always available on a very short notice and he's always quick to get you what you need. I've never had to wait longer than 45 mins to get out. Very friendly, kind, and always eager to help! More

Great experience I just moved to the area and this was my first time to use this dealership.everyone was very nice and helpful. This dealership has lots to offer to ma I just moved to the area and this was my first time to use this dealership.everyone was very nice and helpful. This dealership has lots to offer to make your experience comfortable. I definitely recommend them for your next service needs.. More