Mike Johnson's Hickory Toyota

Superior Car Shopping Experience by Elizabeth Dupuy from Val Superior Car Shopping Experience by Elizabeth Dupuy from Valdese, NC October 9, 2017 Kudos and sincere thanks to Andy Lawson and Matt Elliott for a Superior Car Shopping Experience by Elizabeth Dupuy from Valdese, NC October 9, 2017 Kudos and sincere thanks to Andy Lawson and Matt Elliott for a superior shopping experience. Buying a car can be such an overwhelming experience and one that I dreaded, but the entire staff worked very diligently and professionally to help me purchase the very best car for the very best price. I was particularly impressed with their determination, integrity, and patience with me. They researched the car carefully, showing me every step of the process on the computer. I felt as if I were the most important customer in the dealership, but I could not help but notice that they were giving every client the same valuable service. I would like to express my sincere appreciation and gratitude to Andy and his staff for their expertise, assistance, and cooperation. Mike Johnson Toyota is truly what a dealership should be!!! More

Service advisors are dishonest about service. Service advisor Scott Wheaty which is now service manager try to sell services already paid for through Easy Care on the 30 k service. Which is synthe Service advisor Scott Wheaty which is now service manager try to sell services already paid for through Easy Care on the 30 k service. Which is synthetic oil change and filters. However he tried sell my wife filters. Now Toyota says we don't train out advisor to sell things customers don't need. That's true but they do nothing to stop those that do. It's clear to see the ones that do abuse it by looking at average sale comparing those sales to others that consistently retains a high sale month to month.This abuse is daily and remain the same. If my wife would have paid it no attention she would have paid $80.76 plus the filter for $30.00 and the 30 k service valued at $150.00.Totaling a sum of$260.76. Which was already paid for at the time we purchased the car.Labor sale for the advisors bonus for the month bank on these types of sales and the owners reep the profit . So they say nothing. How do I know? I quit my job because of all the dishonest sale attempts on women and senior citizens that did not know better. It sickens me to the core. Why now say something? You messed up by messing with my family! I will not buy another vehicle from Mike Johnson because of the advisors he employs. I disclosed all this to Andy Longhorn because this effects sales the next time but didn't act too concerning about the issue.Disappointing as well when said he would take care of it. More

got ripped off on a easy care extended maintanance mike johnson toyota thanks it is ok to sell a easy care plan that says 60 mo. but is only good for36months sucks .The assistant manager called after I mike johnson toyota thanks it is ok to sell a easy care plan that says 60 mo. but is only good for36months sucks .The assistant manager called after I sent a bad report to toyota.I got the ideal he wasmore concerned toyota was going to find out than the fact that he had ripped off a 100% service conected Vietnam vet. More

Best toyota service in hickory area The best service!, recommendations, wait time is good, friendly staff, make me feel welcome. Place to go, to buy or service your car! Costumer service The best service!, recommendations, wait time is good, friendly staff, make me feel welcome. Place to go, to buy or service your car! Costumer service is great, they go beyond to satisfy costumers! I recommend toyota hickory ,nc More

Satisfied Went to have my first service done on my car customer service was great didn't take too long and even got a manicure while waiting complimentary sound Went to have my first service done on my car customer service was great didn't take too long and even got a manicure while waiting complimentary sounds crazy but for a girl what a deal. Liked how they went over what they done and walked me out to ensure I was satisfied. Makes a big difference. Thanks to Cynthia Hall for your help and kindness. More

Awesome and speedy service! Nick is always available on a very short notice and he's always quick to get you what you need. I've never had to wait longer than 45 mins to get out. Nick is always available on a very short notice and he's always quick to get you what you need. I've never had to wait longer than 45 mins to get out. Very friendly, kind, and always eager to help! More

Great experience I just moved to the area and this was my first time to use this dealership.everyone was very nice and helpful. This dealership has lots to offer to ma I just moved to the area and this was my first time to use this dealership.everyone was very nice and helpful. This dealership has lots to offer to make your experience comfortable. I definitely recommend them for your next service needs.. More

2017 Toyota Tacoma Pleasant buying experience. Very friendly and professional. Make sure you ask for Nick. He did an excellent job and everything possible for me to get Pleasant buying experience. Very friendly and professional. Make sure you ask for Nick. He did an excellent job and everything possible for me to get a good deal. Highly recommend him. More

Good service My wife and I each bought a vehicle there in 2014 & 2015. Pretty much the usual experience of buying / trading vehicle anywhere. Thought we would w My wife and I each bought a vehicle there in 2014 & 2015. Pretty much the usual experience of buying / trading vehicle anywhere. Thought we would win the $5000.00 for giving Mike a try twice! More

Toyota Recall Very professional, awesome to customers, provided rental car for the day while completing safety recall. The waiting area is very comfortable with s Very professional, awesome to customers, provided rental car for the day while completing safety recall. The waiting area is very comfortable with snacks and drinks as well as status updates on tv screen More