Mike Johnson's Hickory Toyota

Oil change I always come to express lube and yesterday I can for oil change disappointing that it took a hour I thought express lube should b faster especially I always come to express lube and yesterday I can for oil change disappointing that it took a hour I thought express lube should b faster especially if you are in a hurry More

Excellent service they greet u with a smile from the time u get there and completed with work quality work done by all members. One of the best service departments I’ve ever been to. Again quality work u get there and completed with work quality work done by all members. One of the best service departments I’ve ever been to. Again quality work Terry Jones More

free service work I brought my '19 Camry in for the free maintenance and I was due for an inspection. They performed and oil change, tire rotation, checked the other fl I brought my '19 Camry in for the free maintenance and I was due for an inspection. They performed and oil change, tire rotation, checked the other fluids and the inspection on the car. The service people were very mannerly and nice. The service took less than 30 minutes. Thanks to the crew for their job well done. More

Very very happy experience! My fiancé and I came in to buy him a new car when his car broke down over the thanksgiving holiday. Not really knowing what direction he was wanting t My fiancé and I came in to buy him a new car when his car broke down over the thanksgiving holiday. Not really knowing what direction he was wanting to go or where to get started we came to Mike Johnson Toyota to start. I had gotten my last car here so I suggested we go here. We were expecting to come in, take a look at a car or two and check out a couple other dealers before making up our minds. Nathaniel met us before we even hit the door. Asked us what we were looking for. We explained that one of our cars broke down while we were traveling up for thanksgiving, we werent sure how much work it would be to get it fixed and we were just looking. He asked up a couple questions and then came up with a couple starting cars. He set my fiancé in the 2019 Toyota camery and it was love at first drive! After talking with Nathaniel for an hour or two at this point and trying the camery we decided to go with that. He asked me a couple of questions and we decided after we finished with my fiancé we’d look in to trading in my car and seeing what options there were for me. Nathaniel was deligent, dedicated, and very patient. He spent 6.5 hours with us while we muddled through everything. At the end of the day we got 2 brand new cars that were much needed for deals that were beyond what we were expecting! Everyone in mike Johnson Toyota are wonderful and we want to thank everyone, especially Nathaniel, for being so patient and wonderful to us and making our experience so fabulous! More

5000 mile maint Although I hate that the Maintenance light stays on at 5k mile intervals and is only removed by the dealership, I do appreciate the time the sales tea Although I hate that the Maintenance light stays on at 5k mile intervals and is only removed by the dealership, I do appreciate the time the sales team does to advise on my car's "health" Thanks guys and gals ! More

Issues with Service Department Normally I have had good experiences with Hickory Toyota service department. However I was not happy with the recent service performed on my wife’s Ra Normally I have had good experiences with Hickory Toyota service department. However I was not happy with the recent service performed on my wife’s Rav 4. SHE took her car in to have the “Free Service (oil change and tire rotation)” @ 22,149 miles, she also asked for NC Inspection and to check the brakes. The free service cost $65.47. She was told the free oil change was not free because the car had not reached 25,000 miles. On the brakes they told her they needed to resurface the rotors because of rust $240.00 front and rear. I had my wife refuse the service and had my local shop check the rotors and they were fine. According to my local shop this is a scam by Hickory Toyota to charge customers for services they don’t need. This also includes those unnecessary fuel injector cleanings they love to charge you for. If you let Hickory Toyota do your service only let them do what is in the owner’s manual. More

I have a 2012 Toyota 4 Runner and have had all oil changes and work done at Hickory Toyota. Cindy is the best to work with. She explains everything and is very knowledgeable. changes and work done at Hickory Toyota. Cindy is the best to work with. She explains everything and is very knowledgeable. More

I have always had great customer service at Hickory Toyota's service department. The staff is always friendly and courteous, and the service is done in a timely manner. Toyota's service department. The staff is always friendly and courteous, and the service is done in a timely manner. More

We always bring our Toyota vehicles in for service only at Toyota of Hickory service team is great Nick Julian always greats my daughter and I by name and goes above and beyond to answer any questions or at Toyota of Hickory service team is great Nick Julian always greats my daughter and I by name and goes above and beyond to answer any questions or concerns!!!! More