Mike Johnson's Hickory Toyota

Thank you Tabitha for the excellent service, as always! We have been bringing all of our vehicles here for over 10 years and have always been happy with the service received. Tabitha is helpful and has ama We have been bringing all of our vehicles here for over 10 years and have always been happy with the service received. Tabitha is helpful and has amazing communication about our vehicle needs! More

Last night my fiancé hit a deer on his way home with my car. Obviously unexpected, I was very stressed thinking there’s no way I was gonna get a new car in time. Because of the amazing experience we had wi car. Obviously unexpected, I was very stressed thinking there’s no way I was gonna get a new car in time. Because of the amazing experience we had with Kent back in February buying my fiancé’s truck, I went back this morning. Thanks to Samantha Fox, It’s not even 12 hours later and I have a 2019 Hyundai Elantra. I LOVE this new car and it was truly the best experience I have ever had at a dealership. She and her coworker worked endlessly to get me approved, to keep me under my budget, and to make sure I was comfortable the entire visit. She gave me snacks out of her lunchbox, y’all! That’s beyond customer service. I will always recommend Mike Johnson Toyota and their entire team. Thanks so much Samantha, you’re amazing!! More

Thank you for the excellent service last week — I always feel like my car service and repair needs are being taken care of - thank you Nick !!! feel like my car service and repair needs are being taken care of - thank you Nick !!! More

Recall service Took my 2019 Highlander in due to a recall for replacement of the fuel pump. We had to make the inquiry to the dealership about getting this done as a Took my 2019 Highlander in due to a recall for replacement of the fuel pump. We had to make the inquiry to the dealership about getting this done as a mailer sent in March of this year gave no timeline on when the recall service would be completed. We finally called the service department at this time, July, to get the recall satisfied. The recall was completed, and the work seems to be satisfactory however a 4 hour service turned into over a 5 and one half hour visit as I was not notified of the completed work by phone as was told by the service department. Finally making the call to the service department I was informed that the work was indeed done and my car was ready for pickup. I did see an e-mail on my phone later that day that a receipt for the service had appeared earlier perhaps when service was completed. Also I was not offered a loaner car and being I live over 45 minutes away I was forced to ask a family member to pick me up or would have had to wait at the dealership for an extremely long time. More

Total ineptitude by service department in so many ways, Made 11:00 appt. for broken taillight. Over two hours later not completed-checked with service rep. were then told wrong part was ordered. (after bei Made 11:00 appt. for broken taillight. Over two hours later not completed-checked with service rep. were then told wrong part was ordered. (after being there for 2 hrs.). One statement by technician was that there were waiting for a qualified technician that would not scratch the car upon installation. (?) One technician blamed the other for all mishaps. None Took no responsibility. More

Great dealership I have bought more than one automobile and have used this dealership numerous times for service work. I recommend them to others and have always been I have bought more than one automobile and have used this dealership numerous times for service work. I recommend them to others and have always been pleased with everyone. Special thanks to Gus in finance. More

20K Service 20,000 mile service on our 2018 Prius. Was last Free service. Lorie Horton was our Kind, Caring service Advisor. Quick, fast, convenient, courteous; w 20,000 mile service on our 2018 Prius. Was last Free service. Lorie Horton was our Kind, Caring service Advisor. Quick, fast, convenient, courteous; we will be back. More

Mike Sopala was fantastic in helping our family find the right fit for us. He was very professional, knowledgeable, and courtesy. He listened to our needs and provided us with all our options in purchasing right fit for us. He was very professional, knowledgeable, and courtesy. He listened to our needs and provided us with all our options in purchasing our vehicle. Our family would definitely recommend Mike S. for anyone looking for a vehicle. More

Excellent service and employee, Cindy hall. Was very pleased with this dealership. Would recommend to others. They are very informative and courteous, professional, and considerate pleased with this dealership. Would recommend to others. They are very informative and courteous, professional, and considerate More

Everyone at Hickory Toyota are always helpful when I arrive for my service. They always get me taken care of quickly and efficiently. Awesome job! arrive for my service. They always get me taken care of quickly and efficiently. Awesome job! More