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Mike Johnson's Hickory Toyota

Hickory, NC

4.8
974 Reviews

435 U.S. Highway 70 SE

Hickory, NC

28602

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Showing 974 reviews

September 24, 2020

Great service I always ask for Nick Julian. He has great a attitude and always keeps my 2007 4 Runner in great shape. I have been working with him for years and was so glad he came back to Toyota. He is a g More

by DanahSBowmam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Julian
Sep 24, 2020 -

Mike Johnson's Hickory Toyota responded

Thank you for the kind words! We appreciate your business.

September 24, 2020

Great quick service. Friendly people bad coffee.Clean waiting area very relaxed. After being there just 6 months ago and less than 17000 miles that my tires were wearing badly and my alignment might nee More

by dj hill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Loree
Sep 25, 2020 -

Mike Johnson's Hickory Toyota responded

Thank you for the review! We appreciate your business and would love to speak to you regarding this situation. Please feel free to give us a call, Ask for Dennis.

September 23, 2020

Came in to get my first complimentary oil change done, along with a few minor customer-pay services. Tabitha and Ashley were spot on, getting a shuttle to a local eatery while I was waiting. Prices are More

by frank.lenoir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabitha and Ashley
Sep 24, 2020 -

Mike Johnson's Hickory Toyota responded

Thank you Frank!

September 22, 2020

Had oil change and 60K check. Service advisor was helpful with regard to recommended services. He was not "pushy" to get all services done, which was good as I had to "save up" for the big services. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
diane
Sep 24, 2020 -

Mike Johnson's Hickory Toyota responded

Thanks for the 5 stars!

September 17, 2020

Had a appointment at 9:30 for a oil change and inspection on September 16th. It took almost two hours for a 30 minute job. Not happy.... our time is important. Katherine Pope More

by popeg172
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Megan
Sep 21, 2020 -

Mike Johnson's Hickory Toyota responded

We apologize for any inconvenience. We strive to have our service customers in and out in a timely matter. Our service director will be reaching out to you shortly. Thank you for bringing this to our attention.

September 16, 2020

Always on top of it. So far I am very pleased with their people and service. I will continue to use this dealership thanks to all the guys who worked with me More

by kjb2565kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can not remember
Sep 16, 2020 -

Mike Johnson's Hickory Toyota responded

Thank you so much! We appreciate your business!

September 14, 2020

I felt unsafe upon arriving at the dealership while being greeted by a customer service consultant without wearing his mask. I was unable to back away 6 feet as I was in my driver seat of my car while he ha More

by Drawcirer
Recommend Dealer
Yes
Employees Worked With
Megan
Sep 14, 2020 -

Mike Johnson's Hickory Toyota responded

We apologize for making you feel uncomfortable. We appreciate you letting us know. Could you please reach out to our Service Director, dennis Carson, at 704-500-7541. Thank you for bringing this to our attention.

September 13, 2020

Great service from the Mike Johnson team on getting my car repaired in a very timely manner.. I appreciate how good the service team works to heather to get a job done. Thanks 5 STARS More

by ssmith1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis
Sep 14, 2020 -

Mike Johnson's Hickory Toyota responded

Thank you for the awesome review!

September 12, 2020

Great experience with Cody at the express center. He was very informative and thorough. He gave me great advice on tires and explained what I needed to do about my lease. More

by gina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody
Sep 14, 2020 -

Mike Johnson's Hickory Toyota responded

Thank you Gina for the review!

September 12, 2020

Dennis Carson Was very professional and displayed knowledge on what my truck needed as to what services were needed. Her advice on future services was well detailed. I would definitely recommend her More

by Ty Lugo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Carson
Sep 14, 2020 -

Mike Johnson's Hickory Toyota responded

Thanks for the 5 stars!

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