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Mike Johnson's Hickory Toyota

Hickory, NC

4.8
974 Reviews

435 U.S. Highway 70 SE

Hickory, NC

28602

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Showing 974 reviews

December 11, 2020

Both service advisories who worked with mr were very courteous snd I could just feel that both had my satisfaction in their minds. I was impressed by their professionalism. More

by Pope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Dec 14, 2020 -

Mike Johnson's Hickory Toyota responded

Thank you so much!

December 10, 2020

I went in for a oil change and it took forever. We have had oil changes at other places and were in and out very fast. The lady that helped us was very nice. We were told we could talk to the guy we bought More

by Dale.nita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lady
Dec 11, 2020 -

Mike Johnson's Hickory Toyota responded

We want everyone to have a great experience. Please call our Service manager, Dennis Carson. He will be more than happy to help in any way possible.

December 07, 2020

Have had my 2019 Camry in 3 or 4 times for wind noise. Last time a "Master Tech" as they called him was on it. Still no better. I'm most likely done with their service dept and Toyota period! Randy More

by rledford24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
Dec 07, 2020 -

Mike Johnson's Hickory Toyota responded

Thank you for sharing your recent service experience with us Randy Ledford. We would love the opportunity to speak with you personally about how we can make this issue right. Would you please reach out to our GM, Andy Lawhon, at 828.443.1531 at your first opportunity? We appreciate your business and look forward to speaking with you soon!

December 05, 2020

Cindy Hall Bolton was professional and efficient in ensuring that the Highlander received accurate service at the dealership. She is always pleasant to deal with. More

by LL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Hall Bolton
Dec 08, 2020 -

Mike Johnson's Hickory Toyota responded

Thanks for the awesome review!

December 04, 2020

Had an issue with work performed, they quickly followed up and made it right. Scott was quick to remedy the issue and was a total professional. More

by Darthraider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Wheatley
Dec 08, 2020 -

Mike Johnson's Hickory Toyota responded

That's Great! Thanks for the review!

December 03, 2020

I always receive excellent service every time I visit. I would recommend Mike Johnson for all standard service. Fair prices and friendly suggestions based on normal maintenance More

by rivetguy2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jill
November 22, 2020

problemis this xxxx virus and not wearing masksim problemis this xxxx virus and not wearing masks im sitting in the waiting room and observe about 1/2 of customers in waiting room without masks. More

by hkryclyde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont know
Nov 23, 2020 -

Mike Johnson's Hickory Toyota responded

Thank you for the review! We strive to keep all our customers safe and happy and will address this with our employees.

November 21, 2020

This dealership has always given me good service, excellent explanations and communication. Very friendly as well. Would highly recommend them. They do wear masks even though they are outside and c More

by Jodi LT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Nov 23, 2020 -

Mike Johnson's Hickory Toyota responded

Thanks Jodi!

November 19, 2020

I travel extra distance to get to this dealership. They had the part I needed in stock and completed the repair the same day. Friendly and knowledgeable staff. More

by Stvcal427
Recommend Dealer
Yes
Employees Worked With
Cody
Nov 19, 2020 -

Mike Johnson's Hickory Toyota responded

Thanks for the kind words!

November 15, 2020

Service was fast and hassle free. Went on a Saturday morning got serviced and breakfast and their cafe! Great experience would recommend to all in the are of Hickory More

by timscronce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 16, 2020 -

Mike Johnson's Hickory Toyota responded

Thank you so much!

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