Mike Johnson's Hickory Toyota

They were very attentive took time to explain details about the service I would be getting on this so far don't have any problem with the service 😉 very thankful 😊 about the service I would be getting on this so far don't have any problem with the service 😉 very thankful 😊 More

Very courteous Took me right in. Wait time was what would be expected for service. Took extra time to help me figure out a few things about my car and phone hookup. A big thanks for Wait time was what would be expected for service. Took extra time to help me figure out a few things about my car and phone hookup. A big thanks for that!!! More

My experience was good. The employees were all very courteous and helpful and very friendly. I enjoyed the experience. Will definitely be going back. The employees were all very courteous and helpful and very friendly. I enjoyed the experience. Will definitely be going back. More

We have had our Corolla and Tacoma serviced at Mike Johnson's Toyota since we moved to Hickory five years ago and they have earned our trust and repeat business again and again through consistent excel Johnson's Toyota since we moved to Hickory five years ago and they have earned our trust and repeat business again and again through consistent excellence in customer service (kudos, Cindy Bolton!) and mechanical maintenance. Nothing but the highest praise for these folks from us! More

I went on 3/27/24 to have my oil changed in a 2021 Camry. I ask check in person to ask the tech to check the coolant levels in car. The check in person said that the level would be checked. They took me to t I ask check in person to ask the tech to check the coolant levels in car. The check in person said that the level would be checked. They took me to the waiting area and I once again reminded the check in person of the coolant level. Again I was ensured the coolant would be checked. So once the service was completed I went to the car and raised the hood and the coolant reservoir was almost empty. At this point I went back in to inform the service manager that the service was not completed but the bill was checked off as if the coolant had been checked. This is not the kind of service I would expect when I am paying a premium price for service work. If the car would have ran out of coolant I assume I would have been stuck with that bill due to poor technician service. I would expect Toyota to check behind the techs to ensure this is not happening to other customers. This is not the first issue I have had from this service department. I have to ensure after every service the car has been serviced now due to I don’t trust the service at this point. This is a shame that customers get this kind of service from a dealership. More

Dealership was timely and kept me updated on the status of my vehicle. I would recommend. of my vehicle. I would recommend. More

Katelyn and her manager worked hard to help me. Friendly and cares about the customers Friendly and cares about the customers More

Service depth Ms Cindi and Mechanic Lee are the BEST. .honest ,professional and TRUTHFUL!! Thank You .honest ,professional and TRUTHFUL!! Thank You More

We were looking for a good pre-owned car and saw one we liked online. By the time I got to the dealership it had been sold but I saw a 2016 Subaru Outback that I was interested in. Katelyn Hamm was suc liked online. By the time I got to the dealership it had been sold but I saw a 2016 Subaru Outback that I was interested in. Katelyn Hamm was such a help to me, she's very knowledgeable, caring and made the process very easy. No pressure but answered all my questions. Thank you to Katelyn for all you did also the young man in finance who was helpful. We feel blessed to have found the right car at Mike Johnson's! More

As always, Mike Johnson Toyota exceeded all my expectations! Special thanks to Ryan Bartlett for building me a super nice SR5 Tundra. Outstanding customer service! Thanks again. expectations! Special thanks to Ryan Bartlett for building me a super nice SR5 Tundra. Outstanding customer service! Thanks again. More