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Mike Johnson's Hickory Toyota

Hickory, NC

4.8
968 Reviews

435 U.S. Highway 70 SE

Hickory, NC

28602

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Showing 968 reviews

April 17, 2024

I gave Cyndi Bolton 5 stars because she was very professional and was extremely nice. The team was great when we arrived early for our apt and worked us in quickly. Our car was serviced and we were More

by trishj61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyndi Bolton, Christi in Customer Service and I am unsure of the nice young man who greeted us. 5 stars to all of them.
Apr 18, 2024 -

Mike Johnson's Hickory Toyota responded

Thank you for leaving such a great review! We appreciate your business!

April 16, 2024

Check engine light was on my Toyota Highlander so I brought it in. They told me I needed $1,400 worth of work and that my water pump was bad. Took it to John Wooten and was told the water pump was fine More

by charles.shirah2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandi French, Marcia Arnold, Nicolette Reed
Apr 16, 2024 -

Mike Johnson's Hickory Toyota responded

Thank you for providing your feedback and letting us know about this issue. Please reach out to Andy Lawhon, our General Manager at 828.443.1531 at your very first opportunity as he is anxious to speak with you about the issues you experienced. We appreciate your business and hope to speak with you soon!

April 13, 2024

Took my wife's 2024 Camry for its first service. Made an appointment, everything went smoothly. Service folks were kind an helpful. Great experience. More

by dcolson44
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employee not list, and unkown by me
Apr 16, 2024 -

Mike Johnson's Hickory Toyota responded

Thanks for the great review!

April 13, 2024

White glove service. The staff rolls out the red carpet for you. The waiting room amenities are top notch. More

by CorollaGuy23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Faro, Tyler Zuleg, Ryan Bartlett, Dennis Carson, Shelby George
Apr 16, 2024 -

Mike Johnson's Hickory Toyota responded

Hey thanks for the great review! We're so glad we were able to help! See you next time!

April 12, 2024

Tires at good cost, buy 3 get one for $1 - service team is knowledgeable and helpful - 5/5 More

by Phillip.curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Bartlett Christian Garcia , Nicolette Reed
Apr 16, 2024 -

Mike Johnson's Hickory Toyota responded

Thanks for the great review Phillip!

April 11, 2024

Called my go-to Service Advisor Cindy on a Saturday. I had a safety concern about my truck. She told me to bring my truck over. Took care of my repair and scheduled service at the same time. More

by Mike Johnson's Toyota Service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No other, this visit.
Apr 11, 2024 -

Mike Johnson's Hickory Toyota responded

Thank you for the great review! We appreciate your business!

April 10, 2024

Outstanding customer service and maintenance work. Highly recommend this dealership. We’ve been committed customers for almost 10 years! More

by jrickpage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi French, Marcia Arnold
Apr 11, 2024 -

Mike Johnson's Hickory Toyota responded

Wow, thank you so much for your continued business! We appreciate you!

April 09, 2024

I have a vehicle that is less than 4 years old with 50,000 miles. I perform regular maintenance. Each time I bring my vehicle in for routine service, I am told that it needs other maintenance. For exam More

by driving
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Horton
Apr 10, 2024 -

Mike Johnson's Hickory Toyota responded

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to Dennis Carson, our Operations Manager, at 704.500.7541 at your very first opportunity as he is anxious to speak with you about the issues you experienced. We appreciate your business and hope to speak with you soon!

April 09, 2024

Friendly service and fast performance of the car, knowing customers needs to help customers with problems More

by quythai2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcia Arnold
Apr 10, 2024 -

Mike Johnson's Hickory Toyota responded

Thank you for taking the time to leave such a great review! We appreciate your business!

April 07, 2024

Came in for my first service and it was excellent Jess did a fantastic job, I was in and out within an hour, they have a great restaurant on site very reasonably priced…They also had complimentary coffee, More

by Jp1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess
Apr 10, 2024 -

Mike Johnson's Hickory Toyota responded

We're so glad that Jess was able to assist you! Thanks for your business, we look forward to seeing you the next time!

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