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Mike Johnson's Hickory Toyota

Hickory, NC

4.8
970 Reviews

435 U.S. Highway 70 SE

Hickory, NC

28602

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Showing 970 reviews

July 11, 2023

I had a lot of work done to my highlander, over ten thousand dollars, and these people from service writer, Lorrie, to mechanic Trey, treated me like I was a King. My car runs better now than when I b More

by Lee Glover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
Jul 14, 2023 -

Mike Johnson's Hickory Toyota responded

Thank you for trusting us with your Highlander Lee! We appreciate your business!

July 08, 2023

I popped in w/o an appointment for an oil change. Easy in and out. Hayley was extremely professional. You need to keep this young lady. She is a gem. Help is hard to find but good help is another st More

by paintbob55
Recommend Dealer
Yes
Employees Worked With
Samantha Fox
Jul 14, 2023 -

Mike Johnson's Hickory Toyota responded

Thanks for the great review and the kind words about Hayley! We will pass them along!

June 29, 2023

I was a little disappointed when I arrived for a 7:30 am appointment and was told that it would be an hour and a half. But Art made it right by getting Tim to give me a ride home. Then Tim told me that he More

by Ange
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Art and Tim
Jul 03, 2023 -

Mike Johnson's Hickory Toyota responded

Thanks for leaving such a great review! We're so glad that Art and Tim were able to make it a great experience. See you next time!

June 25, 2023

Not impressed, long wait for a scheduled maintenance service. The upsales were redictuous and wanted to charge me when I have a service contract for 6 years Free!! Might have to choose another dealershi More

by depointk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandi French, Marcia Arnold, Nicolette Reed
Jun 26, 2023 -

Mike Johnson's Hickory Toyota responded

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to Dennis Carson, our Operations Manager, at 704.500.7541 at your very first opportunity as he is anxious to speak with you about the issues you experienced. We appreciate your business and hope to speak with you soon!

June 21, 2023

I was there for an oil change. Haylie got me in and out quick. She was very helpful More

by Sherrik
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Haylie
Jun 21, 2023 -

Mike Johnson's Hickory Toyota responded

Thanks for the great review Sherrik! We're so glad Haylie was able to help. We appreciate your business!

June 15, 2023

Had my required service. It is nice to see that the service department was looking at other issues that might arise. They made good recommendations and completed the work i More

by J. Laffon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi French, Marcia Arnold, Nicolette Reed
Jun 21, 2023 -

Mike Johnson's Hickory Toyota responded

Thanks for the awesome review! We appreciate your business!

June 10, 2023

Outstanding 👍🏻👍🏻 There is Toyota dealer’s closer to us but we chose mike Johnson’s because of previous experience’s they have our business for life definitely worth the drive 👍🏻👍🏻 More

by chris.minton70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron little/ joe rochford
Jun 21, 2023 -

Mike Johnson's Hickory Toyota responded

Thanks so much for the great review Chris!! We're so happy you chose us, we look forward to helping even more in the future!

June 05, 2023

My advisor was Lorie and she did an amazing job helping me get in and out. I would definitely come back on my next service to see her again! 10/10! More

by UlissesCJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorie Horton
Jun 05, 2023 -

Mike Johnson's Hickory Toyota responded

Thank you for the great review! See you next time!

June 05, 2023

Excellent service, nice and kind employees! ! The waiting areas are clean and neat that make your wait very comfortable. It’s not a burden to take my car to be checked. More

by Clapi79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marti
Jun 06, 2023 -

Mike Johnson's Hickory Toyota responded

Thank you so much for the great review!!

June 03, 2023

Took our RAV4 back in for the 12 month service after they failed to do the required oil change the first time. This time was much more efficient as they did the quick oil and filter change quickly and courte More

by richard.owensby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
Jun 05, 2023 -

Mike Johnson's Hickory Toyota responded

Thank you for taking the time to leave us a review! We appreciate your business and look forward to helping you again next time!

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