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Mike Johnson's Hickory Toyota

Hickory, NC

4.8
974 Reviews

435 U.S. Highway 70 SE

Hickory, NC

28602

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Showing 974 reviews

July 21, 2023

I have had excellence service every time i have been to this Toyota Dealeship. The service department has always done an excellent job . I bought new tires this time and was well pleased with the service More

by myramatthews472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jul 21, 2023 -

Mike Johnson's Hickory Toyota responded

Thank you for taking the time to leave such a great review!

Jul 24, 2023 -

myramatthews472 responded

Thank you and the service Department for all they do to help make the service quick and easy.

July 20, 2023

Always courteous and helpful. Take very good care of my car in all important areas. More

by Jade
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Hall Bolton
Jul 21, 2023 -

Mike Johnson's Hickory Toyota responded

Thank you for the great review Jade, we appreciate your business!

July 15, 2023

The service department was very professional and took excellent care of my car. Would highly recommend More

by Lisabrettk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Pace
Jul 19, 2023 -

Mike Johnson's Hickory Toyota responded

Thanks for the great review!

July 14, 2023

I love the professionalize and contagious hospitality that was shown to us at our first service visit since we got our new car!!! You guys are the best!!! More

by rickwalker433
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service department
Jul 19, 2023 -

Mike Johnson's Hickory Toyota responded

Thanks for the excellent review Rick!

July 11, 2023

I had a lot of work done to my highlander, over ten thousand dollars, and these people from service writer, Lorrie, to mechanic Trey, treated me like I was a King. My car runs better now than when I b More

by Lee Glover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
Jul 14, 2023 -

Mike Johnson's Hickory Toyota responded

Thank you for trusting us with your Highlander Lee! We appreciate your business!

July 08, 2023

I popped in w/o an appointment for an oil change. Easy in and out. Hayley was extremely professional. You need to keep this young lady. She is a gem. Help is hard to find but good help is another st More

by paintbob55
Recommend Dealer
Yes
Employees Worked With
Samantha Fox
Jul 14, 2023 -

Mike Johnson's Hickory Toyota responded

Thanks for the great review and the kind words about Hayley! We will pass them along!

June 29, 2023

I was a little disappointed when I arrived for a 7:30 am appointment and was told that it would be an hour and a half. But Art made it right by getting Tim to give me a ride home. Then Tim told me that he More

by Ange
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Art and Tim
Jul 03, 2023 -

Mike Johnson's Hickory Toyota responded

Thanks for leaving such a great review! We're so glad that Art and Tim were able to make it a great experience. See you next time!

June 25, 2023

Not impressed, long wait for a scheduled maintenance service. The upsales were redictuous and wanted to charge me when I have a service contract for 6 years Free!! Might have to choose another dealershi More

by depointk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandi French, Marcia Arnold, Nicolette Reed
Jun 26, 2023 -

Mike Johnson's Hickory Toyota responded

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to Dennis Carson, our Operations Manager, at 704.500.7541 at your very first opportunity as he is anxious to speak with you about the issues you experienced. We appreciate your business and hope to speak with you soon!

June 21, 2023

I was there for an oil change. Haylie got me in and out quick. She was very helpful More

by Sherrik
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Haylie
Jun 21, 2023 -

Mike Johnson's Hickory Toyota responded

Thanks for the great review Sherrik! We're so glad Haylie was able to help. We appreciate your business!

June 15, 2023

Had my required service. It is nice to see that the service department was looking at other issues that might arise. They made good recommendations and completed the work i More

by J. Laffon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi French, Marcia Arnold, Nicolette Reed
Jun 21, 2023 -

Mike Johnson's Hickory Toyota responded

Thanks for the awesome review! We appreciate your business!

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