Mike Haggerty Buick GMC

Gabe Young was very attentive and began speaking and answering my husband's concerns. Thomas Keane continued to work with us until the end. Both gentlemen were very informative, easy to speak with, an answering my husband's concerns. Thomas Keane continued to work with us until the end. Both gentlemen were very informative, easy to speak with, and patient with all our questions. Thomas did an awesome job of helping us with setting up and showing us the unique truck features. Mark Hofrichter never seemed to have a break, but was very pleasant and patiently explained our finance package. I was impressed with these gentlemen. More

WE STOPPED IN TO SEE WHAT KIND OF USED CARS YOU HAD AFTER MY DAUGHTER THREW A ROD DRIVING HER 2003 BUICK CENTURY. VINCE WAS OUR SALESMAN AND WENT ABOVE AND BEYOND. WALKED ME AROUND THE USED LOT AT THE BUI MY DAUGHTER THREW A ROD DRIVING HER 2003 BUICK CENTURY. VINCE WAS OUR SALESMAN AND WENT ABOVE AND BEYOND. WALKED ME AROUND THE USED LOT AT THE BUICK STORE THEN DROVE MY DAUGHTER AND i TO THE VOLKSWAGEN STORE, WHERE WE FOUND A VEHICLE THAT WAS IN OUR PRICE RANGE. VINCE STAYED AFTER CLOSING HOURS FOR ATTACH PLATES AND STICKER. HE TRUELY WENT ABOVE AND BEYOND. I WOULD HIGHLY RECOMMEND VINCE AND YOUR STORE TO FRIENDS LOOKING TO A CAR EITHER NEW OR USED, AS I M SURE I WILL PURCHASE MY NEXT CAR THERE. STEVE LEAMY, CHICAGO More

I have been a returning customer at this dealership for many years. The sales reps have always been kind and very informative. My most recent visit was no exception. Tom Keane did a great job of showing many years. The sales reps have always been kind and very informative. My most recent visit was no exception. Tom Keane did a great job of showing us what the dealership had to offer and then stepped back and let us decide what we wanted. The overall experience was very good. When we are ready for our next car or suv we will again be returning to Mike Haggery. More

This is the second vehicle we have purchased from Haggerty and they have treated us like family. The sale was a "no-pressure" sale and Vince is a great salesman. Everyone treated us with respect and Haggerty and they have treated us like family. The sale was a "no-pressure" sale and Vince is a great salesman. Everyone treated us with respect and it was a rewarding experience. More

I was satisfied with my overall experience. I was so excited when I got the car keys and I drove off in my car. Everyone was very friendly. excited when I got the car keys and I drove off in my car. Everyone was very friendly. More

Very friendly. Tom Keane and Lavonse Johnson were both very pleasant and easy to work with. I would recommend this dealership to anyone in the market for a GMC or Buick, very pleasant and easy to work with. I would recommend this dealership to anyone in the market for a GMC or Buick, More

Whst a great experience. Couldn't have asked for for better results. I highly recommend this dealership, specifically this salesman, Dan couldn't have been nicer. Thanks Dan! better results. I highly recommend this dealership, specifically this salesman, Dan couldn't have been nicer. Thanks Dan! More

This was a completely satisfying car buying experience my salesman was very knowledgable of all the cars i looked at and pleasant everyone was great place to buy a car. salesman was very knowledgable of all the cars i looked at and pleasant everyone was great place to buy a car. More

My experience at Mike haggerty Buick was overall great! Thomas Keane was a wonderful sales rep., Tom was humerus, patient, informative, and most importantly confident. I really appreciated the fact that Thomas Keane was a wonderful sales rep., Tom was humerus, patient, informative, and most importantly confident. I really appreciated the fact that he did not pressure me but gave me options to choose from based on my personal likes. He got me into the car I wanted and I have to say I was very pleased with his excellent service! ! More

Today, I experienced a very disappointing and unprofessional customer service experience. I came into the dealership in order to purchase a vehicle and left empty handed. I came inside the dealer unprofessional customer service experience. I came into the dealership in order to purchase a vehicle and left empty handed. I came inside the dealership and spoke to Jimmy Lewis (Sales Representative) regarding purchasing a vehicle. My credit was run with a score of 705 and I had a trade in with almost $6000.00 in negative equity. This is something I expressed coming into the dealership and expressed that if your employees were not able to work a deal to notify me of that so I wouldn’t waste anybody’s time. I was open to almost any option available in order to obtain a new vehicle and my only specification is to ensure that my payments are reasonable. I was told by Jimmy Lewis that no deal was able to be made after sitting in your dealership for 4 hours. I was not shown any offers and given any opportunity to even attempt work the deal with your staff. In my almost 10 years of car buying experience this is the first time I walked into a dealership and not walk out with a vehicle. You have someone with good credit and some negative equity and your telling me that there are no options to be placed in one of your several hundred vehicles that you have at all three of your dealerships. That is completely appalling and shows a complete lack of customer service. For your dealership to continuously call me stating that they are interested in my current vehicle for trade and completely dismiss me when I make an honest effort to give your organization business is completely disrespectful. It is unfortunate that I have to suspend my search for a new vehicle and attempt to wait some time before I go to another dealership to attempt to obtain a vehicle. Since your dealership basically shot gunned my credit everywhere I become pretty unmarketable to any other bank. This is why I was very specific in asking if your dealership could make the deal work with the above specifications. PS My current vehicle has been serviced by your organization for a long period of time and it still has issues from repairs that your service department completed. Update 02/05/13 I went to the dealership today to address and issue that I had with the sales and service department. I spoke to Mr. Mike Haggerty and Mr. Jimmie Lewis. I expressed my views in reference to the experience I had with Mr. Lewis and the service department. The issue with the sales department was referenced in this complaint and the issues I had with the service department is that they failed to complete a 21 point inspection that is promised at the time of service and placed on the service ticket and being conducted. Also, I have an issue with coming into the service department and have the same issue with my vehicle repaired three times. The second time the service department was nice enough to provide me with a free replacement key to my vehicle. The third time I came into the service department was today for the same issue and I inquired about receiving a free oil change in order to compensate me for the time that I did not have with my vehicle. After the service department refused to compensate me for my wasted time and energy spent in continuously bring my vehicle with the same issue I decided to pay for the oil change. At this time I noticed that the service inspect wasn't performed and when I attempted to address the issue management refused to address the manner and when I asked to speak to the service advisor Joe regarding the matter he refused to speak with me. I attempted to address this matter with Mr. Haggerty and he attempted to scold me regarding filing a BBB complaint rather being concerned with my issues. He acted as if he didn't care about the matter being resolved and attempted to tell me how wrong I was and how he backs his employees. This has been the worst experience I have had with any dealership that I have ever done business with. I personally feel that Mr. Haggerty and his management staff have no concern in attempt to assist me in resolve my issues with his employee lack of tact and customer service. I also believe that my issue with the service department steams to be retaliatory behavior by this business to provide substandard service even when I decided to continue to have my vehicle serviced by this organization. I feel that the lack of attentiveness and customer service that I experienced at the service department today is a direct retaliatory act due to my complaint against said business. More