Mike Haggerty Buick GMC

Brought my 2021 Buick envision in in April after receiving dashboard and email messages that my transmission needed service. They stated I was low on coolant and that was causing the issue. They wer receiving dashboard and email messages that my transmission needed service. They stated I was low on coolant and that was causing the issue. They were unable to find a leak. Fast fwd 2 months when I take my car in for an oil change. 4 hours later they state my car has a leak and there's no ETA on when they'll get the part. Their initial solution was for me to check the coolant daily and bring it in weekly to be "topped off ". After complaining and writing a negative review on Google, they agreed to put me in a rental. It has now been 4 weeks that they've had my car and I haven't received any updates. I've called weekly and noone will return my call. I've messaged customer service and they've taken messages but still noone has contacted me. All I get is a cut and paste email from Sabrina Haggerty that doesn't address my concern at all. I'm keeping my end of the deal and paying my lease, I don't think a phone call updating me is too much to ask. This is my 3rd car from this dealership and it will be my last. Their treatment of me is ridiculous and unacceptable More

Daniel Gallaher was my service advisor. He and the entire crew were Fantastic!!! My 2014 GMC Terraine was in desperate need of repair, and my car is running well. The place is clean and co He and the entire crew were Fantastic!!! My 2014 GMC Terraine was in desperate need of repair, and my car is running well. The place is clean and comfortable. More

I brought a Nissian Pathfinder from these guts August 19, 2021 . Mike Pendleton was my sale person. We went on a test drive car was seem to be working okay. Remind he took the sticker off the car so you won' 2021 . Mike Pendleton was my sale person. We went on a test drive car was seem to be working okay. Remind he took the sticker off the car so you won't know your not getting a warranty. He laugh in my face for hours helping me. Sign all the papers even got the got. Came straight home park the car. Sunday morning went to church 8/22/2021 came home park the car. On 8/24/2021 park the car across the street village policy. Went out on Wednesday car would not start. So I call I probably talk to almost everyone who work there . They tell me name say the going see what they can do. Never call back and when ask for that person they don't know that by that name. That person don't work here. The car was a 2014 with scratches grey I been to other deal places and I brought a pre-own car for 17,000 should not have scratches. I register this car to my village. I got car insurance living and Oak Park IL. Oh yes I forgot to tell you I change key fob. They said it my be the battery. And when I left the car was a half a tank. It was showing low on fuel. I don't if this why the car dead and not working. nevertheless I don't have my money back and I don't have a car. I wanted go there if I was on fire and needed water to put out. I never been threw this in my life and yes I'm very very upset. They get no stars for me. I cause you have to buy off the showroom floor. To get decent service. And Mike get a better you act to mice to be fooling become a actress. Everything about this place is poor service never ever again More

I BOUGHT A 1974 JAVELIN ON JULY 21 2021. IT WAS JUST AS THEY SAID IT WOULD BE WHEN WE TALK VIA COMPUTER. THEY TOOK CARE OF THE PAPER WORK AND TOLD ME ABOUT THE CAR I PAYED THEM AND DROVE 300 MILES BACK THEY SAID IT WOULD BE WHEN WE TALK VIA COMPUTER. THEY TOOK CARE OF THE PAPER WORK AND TOLD ME ABOUT THE CAR I PAYED THEM AND DROVE 300 MILES BACK HOME. THE ONLY PROBLEM I HAD WAS WHEN EVER I STOPPED FOR GAS PEOPLE WANTED TO TALK TO ME ABOUT MY FINE RIDE. More

I bought a 2017 GMC Terrain from Mike Pendleton. The car was nice and what I wanted but the experience was not what I expected my first time buying a car. I was given 1 key when I took the car because the m was nice and what I wanted but the experience was not what I expected my first time buying a car. I was given 1 key when I took the car because the mechanics were on strike at that time. I was told when they were off strike to come back and I could get the second key because no one else knew how to program it. I was also told scratches and dents would be fixed by them along with free oil changes for 2 years. Well when the mechanics came off strike I waited about a week for a call saying the key was ready but I heard nothing. I finally called an spoke to Mike and all of the sudden he can’t remember not giving me a second key and never promised anything about the dents or scratches. He told me I probably did them. I then brought my car in for my second oil change when it was due. I was told by the service guy that it would be my last oil change. I was confused and said I haven’t had the car 2 years yet so I still have plenty more oil changes left. The service man told me that I must’ve misunderstood Mike because the deal in 2 oil changes in 2 years. Not something I misunderstood. It was something was communicated to me in a deceitful manner. My interest rate on my car was double than what was originally discussed too. It was obviously my fault for simply trusting them and not reading the paperwork but how slimy. I would never go back her le to get a car More

THIS DEALERSHIP IS NOT TRUSTWORTHY !!! THEY CHEAT ON CUSTOMERS!!! I had very bad experience here. 3 years ago, I leased a 2018 Buick and now my lease gonna end within 2 month so they called me to ta CUSTOMERS!!! I had very bad experience here. 3 years ago, I leased a 2018 Buick and now my lease gonna end within 2 month so they called me to talk about the next step, which is weather to buy this car or get a new lease. They told me it will be $27k if I decide to own this car. I trust them (which I shouldn't) so I singed the new contract , it was on a Friday afternoon. But when I went back home, I had a look at my old lease agreement 3 years ago, I find out the price should only be $20k. So I came back next morning. Let them cancelled the new, unfair contract. After that I got a car loan from American Eagle Bank with a much lower interest rate than this dealer gave me ( 2.74% vs 3.99%) and the price is $20k. So what I have been experienced is this dealer, they tried to buy this car from me without letting me know and they will sell this car to me at the same time! They made me signed a lot of papers and didn't gave me copies, these papers are actually saying I will sold this car to them. So can get $7000 more from me. IT IS CONSUMER ABUSE!!!! SO please don't go there because I am lucky I get the new contract cancelled, but not everyone will be lucky. I believe they have many tricks cheat on customers and this dealership has bad reputation, you can find out by yourself. More

Manny Soto was very knowledgeable of the 2017 Cadillac Escalade. I found him to be experienced with a flair of both friendly and a professional.attitude. If I were not retired I would welcome him into Escalade. I found him to be experienced with a flair of both friendly and a professional.attitude. If I were not retired I would welcome him into my company. More

Spectacular service. Helpful, Polite, and Friendly! Great experience. Had my granddaughter with me. Everyone was super nice and efficient. Explained everything and were caring nice people!!!! Great experience. Had my granddaughter with me. Everyone was super nice and efficient. Explained everything and were caring nice people!!!! More

We were interrested in a used Mitsubishi. I set up an appointment. Amber was very prompt with getting back to me on a few questions. appointment. Amber was very prompt with getting back to me on a few questions. More

THE EPITOME OF SOULESS CAR SALESMEN. HAVE COMPLAINED ABOUT MY 2019 ENCORE SINCE 1ST WEEK OF PURCHASE AND HAVE BEEN COSITENTLY LIED TO BY GM BILL HAGGERTY, THE NIECE HAGGERTY AND LAFONCE/SALES MGR. THE ABOUT MY 2019 ENCORE SINCE 1ST WEEK OF PURCHASE AND HAVE BEEN COSITENTLY LIED TO BY GM BILL HAGGERTY, THE NIECE HAGGERTY AND LAFONCE/SALES MGR. THE 1ST SALES MGR. ADMITTED TO ME THAT MY CAR HAD A "LITE RECALL" FOR PISTONS MALFUNCTIONING...9 VISITS AT DIFFERENT DEALERSHIPS AND A YR. LATER, THEY ARE REPLACING MY MOTOR, FOR THE 2ND TIME!!! BILL HAGGERTY SAYS HIS DEALERSHIP HAS NO RESPONSIBILITY FOR ANY OF MY ISSUES.:( KEEP IN MIND MY FATHER AND GRAND FATHER, BOTH RETIRED GM GUYS, BOTH APOLOGIZED FOR THIS MORE THAN BILL. NEVEER HAD AN AMERICAN CAR UNTIL THE PREVIOUS TRADED IN BUICK LA CROSSE, WHICH THE TANS WENT OUT W/OUY AS EVEN A WARNING LIGHT AND NOW A ENCORE. I WILL NEVER PURCHASE ANOTHER AMERICAN MADE VEHICLE AGAIN. IF YOU ARE SMART, YOU WILL STEER CLEAR OF THIS SHADY DEALERSHIP, AS NOTHING BUT LIES AND DECEPTION SEEM TO BE THERE UNETHICAL BUSINESS CODE. CAR WAS BOUGHT NEW, WITH ONLY 4 MILES ON DASH...HA, DON'T EVEN TRUST THAT!!! TBH, ONLYN 2 DEALERSHIPS ACKNOWLEDGED ANY ERROR CODE EXIST, AS HAGGERTY SERVICE MGR(S), 3 IN 1 YEAR, ALL STATED THAT THE CODE ERASED WITHIN 50 MILES OF ALERT! LIESSSSS!!!! More