Mike Haggerty Buick GMC

The entire Haggerty Service Department was helpful in my recent auto repair. Big John scheduled repairs promptly, and coordinated use of loaner car. Excellent communication on pricing & needs throughout t recent auto repair. Big John scheduled repairs promptly, and coordinated use of loaner car. Excellent communication on pricing & needs throughout the process, and extremely improved vehicle performance on the road! More

Very pleasent experiance .. They are very help full and knew what they were selling .. Every thing was explain to me and i left satisfy with my purchase ... knew what they were selling .. Every thing was explain to me and i left satisfy with my purchase ... More

Working with Vince was a wonderful experience. Everyone has high anxiety when purchasing a car, but Vince put my mind at ease. I felt like I was taken very good care of at Mike Haggerty. All of the employe has high anxiety when purchasing a car, but Vince put my mind at ease. I felt like I was taken very good care of at Mike Haggerty. All of the employees were friendly and accommodating. The finance department was top-notch. I LOVE my car and I'm extremely happy with my purchase. No regrets! I look forward to the car workshop they offer next month. I know this is the beginning of a great relationship with the dealership. Vince is such a valuable employee and a terrific guy! I will be a walking advertisment for Vince and Mike Haggerty. They know how to treat their customers. I am so very, very pleased with the purchase. Thank you! More

It was a great experience Tom was fantastic very knowledgeable about the car I bought and very helpful with the whole process. Frank was very helpful in explaining the finance process and went the e knowledgeable about the car I bought and very helpful with the whole process. Frank was very helpful in explaining the finance process and went the extra mile to get us the best financing. I would highly recommend these two people and the dealership to anyone. More

buying the car was pretty painless. it was nice to have a salesman that wasnt very pushy. salesman was attentive and made sure the things we needed to have done to the car were completed salesman that wasnt very pushy. salesman was attentive and made sure the things we needed to have done to the car were completed More

I write this review as a journeyman of visiting many, many dealerships. In addition, I write this review as somebody that knows a thing-or-two about art of "marchande". I would advise novices to ALWAYS h many dealerships. In addition, I write this review as somebody that knows a thing-or-two about art of "marchande". I would advise novices to ALWAYS have somebody accompany you when making purchases like this. Do your research, know specifically what you want and make no concessions. Remember, there are a lot of cars out there. That being said, onto my review. To start, my girlfriend and I went to purchase a 2003 Dodge Neon SXT. The sticker had the vehicle priced at $6,000 but we found it priced on www.cars.com for $5,000. They honored it! And with the exception of a cigarette burn on the driver's seat, my mechanical consultant reported that the vehicle was in great condition. And less than 38,000 miles to boot! Secondly; our sales rep, Thomas Keane, was courteous and fun to talk to. Regarding certain financial matters (tax, title and license), we had mentioned to Mr. Keane and Mike Lorenzo about our goal to spend no more than $5,000 on a vehicle out-the-door. Although they wouldn't eat all the expenses, they were willing to eat some of that money to make the sale go through smoothy. They were willing to make a fair compromise, and that's alright by me. Thirdly, and this is the best part, my girlfriend and I weren't too pleased with the financing options that were originally presented to us. And, to be fair, while I had my plan in place for "dealing with the dealership"...I neglected to address this. While I'm convinced that this dealership did do their best to address financing, they understood that I wasn't happy with it. Frank Flewelling and Mike then mentioned if I belonged to a credit union. I looked into it, secured financing with a credit union (at a 5.7% rate) and 6 days later returned to buy the car. Lastly, my girlfriend and I had an unexpected, death in the family that Saturday when we were suppose to close the deal on this vehicle. Frank Flewelling was especially understanding of our situation and sensitive in addressing the need to delay the close date while we addressed this personal issue. I appreciated this dealership's compassion by how they agreed to hold the vehicle for me since I had demonstrated to them my good faith in buying the vehicle outright. Overall, if you know how to do the "dealership dance", they will be fair with you. And after all the headaches that we've sustained look at poor products and being dealt poor customer service from many dealerships, Mike Haggerty Buick GMC was a much needed breath of fresh air. I'd recommend them highly but only if you know what you're doing. More

Most importantly, after an internet search, I found exactly the used vehicle that I was looking for at the dealership. After arriving at the dealership, I found the vehicle to be exactly as advertised. exactly the used vehicle that I was looking for at the dealership. After arriving at the dealership, I found the vehicle to be exactly as advertised. I was literally greeted by my sales rep as soon as I got out of my car. Based on my research, the price of the vehicle was very fair and the trade in offer for my vehicle was very generous. My purchasing experience was very relaxed, very comfortable and certainly one of the best car buying experiences that I have had. More

I brought my 2005 envoy in for service on a friday morning at 8:00 am for a faulty tailgate mechanism. The service tech told me his computer wasn't telling him exactly what the problem was but he bel morning at 8:00 am for a faulty tailgate mechanism. The service tech told me his computer wasn't telling him exactly what the problem was but he believed that the lower latch lock was the problem or part of the problem but he couldn't be sure. It was a process of elimination. He also stated that a rear hinge had been replaced and installed wrong and that a new torsion rod should be ordered. I disagreed with the need for a new part since the rod in place was not damaged, cracked or broken. This discussion was witnessed by Ruiz. I finally gave into ordering both of the parts. The tech said that the mid gate window wasn't working due to the problem with the latch. During this discussion with the mechanic he told me that he was busy and made it clear that our discussion was over. This visit cost me $135.31 strictly for diagnostics, no parts for a total visit time of 1:49 hours or $67.50 per hr. labor. Immediately after leaving I went to my mechanic who agreed that the latch lock might be faulty but demonstrated to me that the torsion rod was functioning properly and was not needed. My mechanic charged me $20.00 but didn't have the computer to do more. I cancelled the order for the torsion rod and waited for the latch part to be delivered. During the interim I noticed that the dash indicated that the mid gate was ajar. I released and relocked the gate and it functioned perfectly without repair. The service tech was wrong again. On the following Monday I received a phone call from the service department stating that the latch part was in and for me to call the service department for an appointment. I called the service department and arranged for an appointment at 1130 am. I arrived, gave them my vehicle. A short time later they told me the mechanic was working on another vehicle and was then going to lunch. I'd have to wait. I immediately let them know my displeasure and asked to pay and take the part. They told me it had to be programmed or it wouldn't work right. Again totally aggravated I went to sit in the waiting room. They probably altered his lunch and 47 minutes later I received my vehicle and a bill of $191.52, this after I was told I received a discount. The part was $89.01 the labor was $90.00 for 47 minutes. Some discount. The tailgate does currently work but I'm not confident of how long. The total for this part and service including discount not to mention my time and aggravation was $326.83. You can draw your own conclusions from my experience. Your vehicle better be under warranty or bring plenty of money. More

Well to be honset I did go in today with the thoughts of bringing home a new vechile. Joe in the Service dept. sujusted to me since my repairs were over 3000.00 I should opt out for a new car. The proces bringing home a new vechile. Joe in the Service dept. sujusted to me since my repairs were over 3000.00 I should opt out for a new car. The process was very smooth I told them this was the first time my buying procsse went like 1-2-3. I was very very happy when I pulled off the lot. Sincerley Denise Bullocks More

Friendly, knowledgeable, helpful, and always going out of their way to make my dealership visit a smooth and benefitual experence. I would and have recommended this dealershipp to many friends and to all of their way to make my dealership visit a smooth and benefitual experence. I would and have recommended this dealershipp to many friends and to all of my family members, I think there are 4 or 5 vehicals from the Haggerty group currently owned by family members. I have no idea how many more have been purchased by friends, but quite a few!,, This gmc yukon is the third vehical I have purchesed from the haggerty group, when I am ready to buy this is where I will go, More