Mike Erdman Toyota - Service Center

Overall experience was rated good because I needed unexpected maintenance. Mike Edrman's is one of the few dealers that have a quiet waiting area for those who do not want to listen to the televisio unexpected maintenance. Mike Edrman's is one of the few dealers that have a quiet waiting area for those who do not want to listen to the television. More

My experience at the service center this trip was about the same as it has been for the past 15 years, long wait time, even though I made an appointment! I have no further comment at this time. the same as it has been for the past 15 years, long wait time, even though I made an appointment! I have no further comment at this time. More

My Prius was due for it's regular 5,000 service.... today that meant an oil change. Melinda Sherman greeted me with a smile on her face and shepherded my car thru it's service in less than 30 minutes! today that meant an oil change. Melinda Sherman greeted me with a smile on her face and shepherded my car thru it's service in less than 30 minutes! Thank you! More

Initial contact with the Service Departnent provided me with a day, date ,and time to bring my vehicle in for service. The vehicle was delivered precisely at the appointment prescheduled. My vehicle was mo with a day, date ,and time to bring my vehicle in for service. The vehicle was delivered precisely at the appointment prescheduled. My vehicle was moved into the service area before I left the lot. I was promptly notified by cell phone when services were completed as discussed when I dropped off my vehicle. I'm very, very satisfied with all aspects of my dealings with Mike Erdman's Service Department during my last visit, and my past encounters for twenty years. The Service Reps, Mechanics, and Service Management should be HIGHLY commended for their efforts to ensure customer satisfaction. Because of the great service I've received, I've recommended Mike Erdman's Toyota Sales and Services to family and friends. Great experience and keepup the great work. More

My experience with Mike Erdman Toyota has always been a positive one. Their staff is very friendly and takes the time to expalins things very well. positive one. Their staff is very friendly and takes the time to expalins things very well. More

I am very happy to visit the Merritt Island location because it is closer to home. The people are friendly and very helpful. I met Jay Piter on my first visit to the service section. I had a problem because it is closer to home. The people are friendly and very helpful. I met Jay Piter on my first visit to the service section. I had a problem with my car with the seatbelt (stuck/frozen in place) and he stepped in was able to solve the problem. He was kind, patient and informative. Jay Piter listened patiently to my questions as well as concerns. I went in today to keep up with the warranty. Jay took the time to look at my package, walk me through it and advise me. I look forward to keep coming to this location, working with Jay and the rest of the employees who work here. More

I have been going to Mike Erdman Toyota with my Tacoma / Prerunner since I bought it there in 2006, and have not had one bad experience with any service department there. / Prerunner since I bought it there in 2006, and have not had one bad experience with any service department there. More

I received Nathan M., as my service manager for the 10,000 mile-service on my 2012 Toyota 4-Runner. Nathan was great! He is friendly, knowledgeable and prompt. He has a can-do attitude and when I got t 10,000 mile-service on my 2012 Toyota 4-Runner. Nathan was great! He is friendly, knowledgeable and prompt. He has a can-do attitude and when I got the SUV back, it had been vacuumed and washed for $0. I highly recommend Mike Erdman's Toyota Service Dept. More

They are very honest! They did not try to say I needed costly repairs I did not need. They were accurate about how long the repair would take within 10 minutes, so I could plan my day accordingly. They costly repairs I did not need. They were accurate about how long the repair would take within 10 minutes, so I could plan my day accordingly. They were courteous and polite, never interrupting my cell phone conversation. I deducted a point for not having a welcoming smile when entering the service area. Greetings should always include a smile and warm greeting that says, "I'm happy you're here, thanks for choosing us". More

I was called by the dealership as a reminder that my Toyota Prius may be in need of service. I put little millage on this vehicle and it had been a year without servicing. It was not miles but time th Toyota Prius may be in need of service. I put little millage on this vehicle and it had been a year without servicing. It was not miles but time that required the service. I appreciate the reminder call and the service was great. More