Mike Erdman Toyota - Service Center

The service department damaged my vehicle while being in for a recall and refuse to fix it unless done at their body shop which I had a horrible experience with in the past. Initially they agreed to let me for a recall and refuse to fix it unless done at their body shop which I had a horrible experience with in the past. Initially they agreed to let me take it to a body shop that they have worked with before only to back out after I dropped my vehicle off. It has been 5 weeks since they damaged my vehicle and it's still not been fixed. From what I'm told by the service department, Mr. Erdman himself denied the repair. This is not the first or the second time Erdman has damaged one of my vehicles but it is the last. I have bought 4 brand new Toyotas from Erdman Toyota and will never step foot back on their lot. More

I have or my immediate family has bought 4 new cars/trucks from them since 2014 their service department has no regard for my time I made an appointment got emails confirming the appointment from cars/trucks from them since 2014 their service department has no regard for my time I made an appointment got emails confirming the appointment from them took the car in and they didn't order the part or bother to call me and reschedule this is only one time I've had issues with the service department I will not be trading with Mike Erdman anymore. And still waiting on the service manager to call me. More

Sales department is great service department sucks. Had my Tacoma serviced last Monday and I have requested a copy of my service report four times and they haven’t sent it to me. When I delivered my Tacoma my Tacoma serviced last Monday and I have requested a copy of my service report four times and they haven’t sent it to me. When I delivered my Tacoma for service I requested they look at two issues that I have with my truck. After service my truck they said that they couldn’t duplicate the problem. Right then I’m showered the attendant the problem and even she expected the problem. I have serious health problems and didn’t have time to stay. More

No, no, no.... go somewhere else. This is strictly a business. Not a service. We could write pages but won't. Honesty and ethics are greatly lacking. It seems that the staff are under huge pressure to business. Not a service. We could write pages but won't. Honesty and ethics are greatly lacking. It seems that the staff are under huge pressure to preform with money being the bottom line. NOT honesty or integrity. They are skilled at deception. Their workmanship has become poor. One problem leads to a totally different problem. Always. Every time. No. More

I so upset how they treated my 74 year old mommy who takes care of my dad! Took a 35 min drive to Toyota had to leave my 77 year old father at home alone for 2 hours because it took them 1 hour 15 min i takes care of my dad! Took a 35 min drive to Toyota had to leave my 77 year old father at home alone for 2 hours because it took them 1 hour 15 min inside to drop off car and get a Toyota loner car. COVID three people was on her cell phone after me and my husband pre arranged three time with a confrontation call to have mom mom not be inside around the virus and people. Then they talk to woman differently and down to them if they are upset have questions because how they are being treated then they pass you over to someone else and charge a lot so you will leave! Sexism and when you leave there like the last experience pissed off! The nerve of the men treating me a professional from DC. They argue with customers bad service and don’t care how they make u feel and as you know Toyota you have to go there die most of your work! I love my car hate the service center this has been my third issue with this shop I have had my Toyota all over the USA! Very very upset! With three adults on the phone three way we are all in shock they do not listen or care about COVID or you mom or your wallet! Call I’ll tell you all about it! 757-933-5488 Govt More

I'd leave negative five stars if it was an option. I've been a Toyota customer for 14 years. Mike Erdman Toyota has literally the worst customer service I have ever experienced. I dropped my truck off yest been a Toyota customer for 14 years. Mike Erdman Toyota has literally the worst customer service I have ever experienced. I dropped my truck off yesterday at noon for a scheduled appointment to do an air bag recall and a diagnostic test for a brake issue. I was told the 30 minute diagnostic test would be $69 and they'd run that before doing the airbag recall and that would take a couple hours. I got a call from Sal Torres in service at 2:45pm saying my truck wouldn't be ready and offering me a loaner vehicle. I asked what time they close (at 4pm) to understand how that early in the day they knew my truck wouldn't be ready for something that should only take about 3hrs. Sal said the diagnostic test was taking longer than expected but my air bag was done. Through me off because I was told it takes 30min and would be done first. Then I received another phone call from Saul saying they hadn't done the diagnostic test yet, and then went on to say a problem with my leaf springs. Of course I questioned how he's calling me to tell me about issues being found but the test hadn't been run yet. To which he changed his story again and said it was just taking longer than usual. By that point I was over the inconsistency in what he said. 9 phone calls from Saul and several lies later I demanded the test be free for the inconvenience to which he agreed. Cut to today when my sister and friend went to pick the truck up I get a phone call saying they're charging $84.00 🤯 My friend put me on the phone with Saul and he immediately started lying and saying he never said it'd be free. He wouldn't answer me when I asked how the price jumped from $69, to free, to $84. I demanded to speak to the manager, mind you he wouldn't let me talk to the manager yesterday. Saul told me the manager said there's nothing to talk about. I said I believe there is and to put him on the phone immediately. Queue Jay Piter the "manager" who got on the phone without introducing himself, was totally uninterested, and totally aloof. I informed him his employee is not only incompetent but a blatant liar. He said he'd drop it back down to $69, I asked again how it jumped to $84. $73.89 later I won't ever be going back there EVER again and when I get another Tundra it will be from Melbourne or Orlando More

Service is slow Been there twice; first time it took over two hours to change oil and rotate tires. Went back today to give them another chance as I was going to be Been there twice; first time it took over two hours to change oil and rotate tires. Went back today to give them another chance as I was going to be in the area. I called and made an appointment for noon. Got there a little early, the service representative (Gino Torres) acted mad that I was there at all, asked when I had made the appointment and finally found my name. He then asked if they had told me how long it would take and I said no. He rather rudely informed me that it would be around 3:00 PM (either by the time it was done or they would start, I don't know) There were no lines in the service department, there didn't seem to be a lot of people waiting on vehicles. i said no and left. I will never be back there for service. They need to revamp both service and scheduling. There are too many dealers around to put up with surly employees. I will certainly find another dealer to service my vehicle. More

Service is the slowest around. 7a apt. and first in line. An hour and 10mins for a tire rotation ans my car is still in the air .. Ridiculous. Who knowa how long this will take. I could have done it faster An hour and 10mins for a tire rotation ans my car is still in the air .. Ridiculous. Who knowa how long this will take. I could have done it faster with a car jack More

Waited 2.5 hours for an oil change I waited over 2,5 hours to have my oil changed and am still waiting. Now I am waiting for oil to come from parts store. I have had the oil changed h I waited over 2,5 hours to have my oil changed and am still waiting. Now I am waiting for oil to come from parts store. I have had the oil changed here three times - I bring the oil and filter, they change it. This was recommended by the previous owner. I made an appointment and arrived 15 minutes early and 2 hours later they inform me I didn’t bring enough oil, I bring the same amount every time. Still waiting, this is the last time I come here. More

DONT COME HERE FOR SERVICE! They will “recommend” repairs that you don’t really need and will not tell you that it’s not covered by your warranty! You as the customer don’t matte They will “recommend” repairs that you don’t really need and will not tell you that it’s not covered by your warranty! You as the customer don’t matter to them, all they care about is your money! I 100% regret spending my $30,000 for my Tundra here.. you would think they would help out the customers that are loyal to them but nope, they take advantage of us too! RUN AWAY More