Mike Erdman Toyota - Service Center

Went to quick service Jesse pulled my service record, made suggestions. I made my seletion, the work was completed as stated with an extra touch. made suggestions. I made my seletion, the work was completed as stated with an extra touch. More

I thought the wait for a customer service representative was somewhat excessive. It took several minutes (while it was raining) for someone to even acknowledge my presence, even though I was standing outsi was somewhat excessive. It took several minutes (while it was raining) for someone to even acknowledge my presence, even though I was standing outside next to my car. When the service was completed, I noticed the technician drive my car around, and deliver the paperwork inside. I waited for 5 minutes, then approached the service desk and mentioned that my car was ready but no one had called me. When they tried to contact the service advisor, she didn't answer her cell phone. We were stuck waiting for her for 10 minutes or more, and then a different advisor came by and found the paperwork. FYI, I used to bring my Avalon here for service, until a similar incident resulted in a prolonged (2 hour) wait just for an oil change -- not even a tire rotation. More

I have been a customer at Toyota for many many years and now you have no more coupes to sell so now I have a problem when I want to trade in my coupe. Nissan and Honda are the only two with a coupe so Toyot now you have no more coupes to sell so now I have a problem when I want to trade in my coupe. Nissan and Honda are the only two with a coupe so Toyota better get with the program and also the Genesis Coupe from Hyundai. I have been getting my car serviced with Jesse Torres always taking carre of things and I have been happy with that. More

SERVICE IS EXCELLENT AND THE REPS ARE VERY KNOWLEDGEABLE AS WELL AS PERSONABLE.THE SERVICE WAS PERFORMED FLAWLESSLY. MY TRUCK CAME BACK AS CLEAN AS IT WENT IN. AS WELL AS PERSONABLE.THE SERVICE WAS PERFORMED FLAWLESSLY. MY TRUCK CAME BACK AS CLEAN AS IT WENT IN. More

The taking in of the car at the begining of the service was well done and an explaination of what would be done (recall) along with my oil change and tire rotation was clear and the time it would take (tha was well done and an explaination of what would be done (recall) along with my oil change and tire rotation was clear and the time it would take (thank you for the ride home) I was not feeling well on this day and it was greatly appreciated. Jesse Torres is nice and will answer all questions this is a big help I am single and need straight answers I hope he helps me the next time I visit:) More

As always, I've found the courteousness and quality of service to be excellent at Erdman Toyota on Merritt Island. I always go there for the regular 5,000 mile servicings on my '06 Prius, and today for service to be excellent at Erdman Toyota on Merritt Island. I always go there for the regular 5,000 mile servicings on my '06 Prius, and today for a gashed tire. I had no appointment but they are able to work me in while I wait. The Service Representatives are all so helpful, informative, courteous. 100% satisfaction, both today and on previous visits. More

It's VERY important to provide quality customer service, but it's MORE important to get to the bottom of a problem. Our conversations with Jim Shaw provided just that - Toyota's ability to locate the sourc but it's MORE important to get to the bottom of a problem. Our conversations with Jim Shaw provided just that - Toyota's ability to locate the source of our gear shift module! And we trust that the issue has been resolved to our satisfaction! Kudos to a job well done and for superb customer service to Jim and the young lady handling the final transaction of our work order!! More

I purchased a Honda van and was given my 1st oil change free. This is the 4th auto I have purchased from Mike Erdman Toyota, most of them from Steve Saporito. Steve, the sales team and the maintenance fo free. This is the 4th auto I have purchased from Mike Erdman Toyota, most of them from Steve Saporito. Steve, the sales team and the maintenance folks in Service have always treated square and are always looking for ways to improve their service. I've sent them a few clients and they love them as well. More

My wife and I have been purchasing Toyota, Cadillac, and Nissan cars from Mike Erdman since we moved here back in 1994. We have primarily bought Toyota cars from Steve Saporito, who has provided excellent s Nissan cars from Mike Erdman since we moved here back in 1994. We have primarily bought Toyota cars from Steve Saporito, who has provided excellent sales service through-out the years. However this review is about the outstanding service we receive from Jesse Torres. Jesse has been fantastic in his dedication and quality of service. I am comforted with the knowledge that when I send my wife, daughter, or son to see Jesse, in the service department, they will be treated with excellence. This is echoed by comments from my wife and daughter who say Jesse makes them feel like V.I.P.s. My son who brought his Altima over to get serviced could not stop talking about how much better Jesse treated him than he has ever been treated at the Nissan service center. Jesse is the best and I sincerely appreciate his friendly service. Sincerely, Tim Ramsdell More

Provided outstanding service and all work was completed well before the promised completion time. The service personnel were responsive to my questions, provided courtesy car wash, and provided dealership well before the promised completion time. The service personnel were responsive to my questions, provided courtesy car wash, and provided dealership to home transportation while the car was being serviced. More