Mike Erdman Toyota

Great Sales, Great Price, Horrible Customer Service This was my second Toyota purchase from Mike Erdman - in both cases I dealt with excellent salesmen and got a great price. But on the second purchase This was my second Toyota purchase from Mike Erdman - in both cases I dealt with excellent salesmen and got a great price. But on the second purchase, I had numerous issues with getting the license plate for my vehicle. The temporary tag issued at purchase was only good for 28 days. When I called on the 24th day, I was told the tag has been mailed the day before. The day after the tag expired I called back and was told there was nothing the dealership could do. Two weeks later (after not being able to drive my vehicle) I finally went to the DMV to report the plate lost and get a new plate. A week after that I got a call from the dealership saying the original plate had been returned by the Post Office. They confirmed they had the correct mailing address (even though we had received other mail from them over the last couple of weeks) and were told to come pick up the plate. When we asked about refunding the cost of the new plates we had to get, we were again told there was nothing they could do. While the cost of the replacement plate was minor, the loss of use of my new vehicle over the holiday weekend was inexcusable. Although I am sure there was just some sort of mistake in the front office, all we ever got were excuses and everyone we spoke with blaming someone else. More

Very good, no pressured salesman, good prompt service. Speer was a very professional sales person. Took the time to explain everything. Never felt pressured. Felt like the went over and beyond too help me Speer was a very professional sales person. Took the time to explain everything. Never felt pressured. Felt like the went over and beyond too help me get a good deal. More

One of the most pleasant car buying experiences I've had. I checked on line about a particular car I was interested in. In response I received a text from Gary Miracle. We met up that same day. I told him tha I checked on line about a particular car I was interested in. In response I received a text from Gary Miracle. We met up that same day. I told him that I was a professional mediator and did not want to go through that buying a car. I was not willing to do he go back and forth game. He gave me the initial deal. I countered and we settled on the responding deal I feel that the dealership was quite fair in both the price of their car and the offer on my trade in. Gary was extremely friendly and professional. I also commend Dan for making the signing process as painless as possible. More

Sunday Surprises I had received one of the letters, designed to draw in customers, offering to buy my van even if I wasn't ready to buy a new car. I knew it was the " I had received one of the letters, designed to draw in customers, offering to buy my van even if I wasn't ready to buy a new car. I knew it was the "candy on the stick" but went over to test the waters. It started off like a poker game (aren't all such interactions?). We went back and forth. finally, they made an offer for my van--and my Matrix-- as trade in for something new to me. I went home and got the Matrix. (I give the fellows great credit for poker faces. They didn't ROFL when they saw it.) We went inside where it was much cooler and started the sales dance. (Yes, it is a dance.) Leroy was very gracious and patient. We checked out a Prius... nice but not good for my needs at this time. Then, we went over to the Corolla that won my heart. I really didn't want a gray car. (Safety--gray blends into the pavement color in certain light.) Ok, like the Matrix, the car won my heart as I checked it out. The deal was made and I hope that the Mike Erdman employees were as pleased as I was when "The Gray Ghost" went home with me. Yes, I like this car. It had a name before I reached home. BTW... This is my 5th Toyota since 1980. It is the 4th I have purchased at Mike Erdman Toyota. More

3rd purchase from Erdman Toyota This is my 6th Toyota and our 3rd Toyota purchase from Erdman Toyota in Merritt Island. Our salesperson Speer Mabry was and is one of the nicest, most This is my 6th Toyota and our 3rd Toyota purchase from Erdman Toyota in Merritt Island. Our salesperson Speer Mabry was and is one of the nicest, most sincere, honest and knowledgable sales people we've ever had to deal with. The process was streamlined and Speer gave us a great deal of information so we could make a well-informed choice. We didn't waste time, we knew what we wanted and Speer made it happen and drove out with an awesome 2016 Tundra TRD 4x4 with everything we needed and wanted. We love the service we receive and the respect extended by one of this dealers best people! Thanks Speer! More

Everything we hoped for! Since moving to Florida we have purchased five vehicles from Mike Erdman's Toyota. Our salesman of choice is Jason Dean - nothing short of amazing! Since moving to Florida we have purchased five vehicles from Mike Erdman's Toyota. Our salesman of choice is Jason Dean - nothing short of amazing! More

Good Group Always a pleasant experience, which you will not hear me say about car dealerships. I would recommend if you are looking for a vehicle, the quality o Always a pleasant experience, which you will not hear me say about car dealerships. I would recommend if you are looking for a vehicle, the quality of Toyota and Mike Erdman are fantastic, More

Easiest vehicle purchase EVER! Hassle-free deal and I love my new 4Runner TRD Pro! Charly Acoca and Tommy (finance manager) were very friendly and made the purchase and financing go Hassle-free deal and I love my new 4Runner TRD Pro! Charly Acoca and Tommy (finance manager) were very friendly and made the purchase and financing go very smoothly. More

Excellent Service I was impressed with the salesperson I work with, Jim Mattingly. From the first time I saw the Tacoma on the website and messaged my interest in it, I was impressed with the salesperson I work with, Jim Mattingly. From the first time I saw the Tacoma on the website and messaged my interest in it, Jim responded quickly and answered all my questions. He was very flexible in meeting my schedule to view the vehicle. Once at the dealership he met me as I drove up, proceeded to show me the car and handled himself in a professional manner. At he Melbourne Dealership I felt like I was imposing on his time. With Jim it felt like the process was being handled by a family member. I would definitely recommend Mike Erdman Toyota, and especially the services of Jim to all my friends. More

great customer service and wonderful employees , can not say enough about dealership or cars sold. this is not my first toyota thanks to all your employees customer service and wonderful employees , can not say enough about dealership or cars sold. this is not my first toyota thanks to all your employees for being so helpful and friendly More