Mike Erdman Toyota

Had an appointment scheduled for an A/C diagnosis. I planned for it all week, went to bed early on Friday, got up early Saturday. When I arrived I was told they don't do diagnosis on Saturdays. The le I planned for it all week, went to bed early on Friday, got up early Saturday. When I arrived I was told they don't do diagnosis on Saturdays. The least they could have done was call or email ahead of time. Clearly no one is actually reviewing/preparing for upcoming appointments. I will take my business elsewhere and will remember this when I make my next vehicle purchase in the near future. More

I wanted to thank Mr. Jay Piter for all his actions from turning a bad experience into a great customer service experience! We recently had our Rav4 repainted by the Erdma Jay Piter for all his actions from turning a bad experience into a great customer service experience! We recently had our Rav4 repainted by the Erdman Toyota dealership due to a factory issue on the paint. We did buy this Rav4 there used years ago. Even though it was passed the mileage and # of years past warranty, they honored taking care of a known White paint delamination issue. Unfortunately when we got the car back from being painted there was still significant paint dust on the inside of the car and some paint over spray on some exterior areas including the tires and wheel. Also some orange peel and some of the paint that just wasn't as good as the original factory finish. I called Frank who had handled the first paint job and he set us up to take the car back for a full clean up. After dropping our car off for a day as discussed, the car was returned in poor condition compared to cleanliness when we dropped it off. I had just had it detailed for her birthday. At this point I got a hold of Mr Piter at the main dealership. He quickly responded and after seeing our pictures he apologized for the condition that the car was returned to us and immediately set out to rectify the situation. He got us set up to get our car back to the paint shop with no inconvenience to us and had it picked up by his staff and dropped off by them at I-95 location near our house. When the car finally was returned to us, it was in as new condition. Definitely better than when we dropped it off! We were extremely satisfied with the final response and look forward to purchasing another Toyota from Erdman Toyota. Thank you Jay. More

Worst purchase ever. I bought a 2023 Tundra … 2 recalls and maintenance issues. The truck is loaded with problems and underperforms. ME Toyota offered to put me in a used I bought a 2023 Tundra … 2 recalls and maintenance issues. The truck is loaded with problems and underperforms. ME Toyota offered to put me in a used Nissan for $25,000 more than my Toyota. I think I’ll pass and hopefully help others not make the same mistake I did More

My review specifically revolves around the conduct if the service manager Gabe and his unprofessional and acceptable refusal to honor policy and insistence on being a xxxxx. service manager Gabe and his unprofessional and acceptable refusal to honor policy and insistence on being a xxxxx. More

my wife had her camry towed in for service, Technician very negative tells her to hold brake to start vehicle, Repair above car value.Whenever she had her hybird in for service, service advisors would tr very negative tells her to hold brake to start vehicle, Repair above car value.Whenever she had her hybird in for service, service advisors would treat her like she was a Dumb.Last time we will deal with dealer, We bought a new camry from their competion. More

Scheduled my " complimentary" oil change and tire rotation for a 7 o'clock am appointment figuring being earliest I would get out early , 2 hours later my car was ready , 2 hours for an oil change an rotation for a 7 o'clock am appointment figuring being earliest I would get out early , 2 hours later my car was ready , 2 hours for an oil change and tire rotation, I was offered a wheel alignment for $129 on a vehicle with 15,000 miles, though More

If you want to be taken advantage of at a service department in a car dealership then Mike Erdman Toyota is where you should go. You won’t be disappointed with the most blatantly dishonest and unethi department in a car dealership then Mike Erdman Toyota is where you should go. You won’t be disappointed with the most blatantly dishonest and unethical customer service. Maybe when you get that big, you feel you’re entitled, Money is the motivator and you truly believe you can just pull the wool over everyone’s eyes. I went in for a check engine light-$240 for the diagnostic to tell me the tires needed air. Picked up the car and the AC didn’t blow cold anymore. Funny how the car went in with freon and came out with none. Angelina in Customer Service said they would have to run another diagnostic test for $240 to see what was wrong. Really. Another diagnostic to find out why my AC no longer blows cold after it left your shop? In other words, it’s ok to return the client’s property in worse condition than when they brought it in? Shame on you Angelina, your managers, and Mike Erdman. I hope one day that someone big enough to stand up to Mike Erdman Toyota receives the same treatment that I did. More

Buying a car is never an easy task, even less so due to my anxiety and panic attacks. After many weeks of preparing ourselves for a successful car buying expedition we arrived at Mike Erdman Toyoto and met my anxiety and panic attacks. After many weeks of preparing ourselves for a successful car buying expedition we arrived at Mike Erdman Toyoto and met with our consultant Jashua Maurico. After test driving the car I was interested in, we thought it was perfect and we wanted it. Easy peasy right? Five minutes later Jashua came back and said it had sold to someone else while we were test driving it!!! I just couldn't anymore so we left. Fast forward another month and we were prepared enough to try again. This time it went way more smoothly than I could have ever imagined and in hindsight I love my 2023 RAV4 even more than the previous car we had looked at. At the end of the day we couldn't have done this without Jashua! Not only was he super knowledgeable and answered every question we had, he was so kind and so patient with me with absolutely 0 pressure. Now I'm the owner of a brand spanking new beautiful RAV4 and I couldn't be more satisfied with our experience with Jash and with Mike Erdman Toyota. Highly recommend and would buy another car from them tomorrow if I needed to. Thank you Jash!!! More

My Wife and I had been researching online for a Rav4. We decided to go to Mike Erdman and begin what would be a long journey. We were sure it would take some time to find the perfect Rav4 for us. Then we We decided to go to Mike Erdman and begin what would be a long journey. We were sure it would take some time to find the perfect Rav4 for us. Then we met Chuck (Charles Lobosco) His personality made us feel very comfortable. His knowledge of the Rav4 and all the crazy options and packages really helped us decide what we really needed. And now we have the perfect Rav4. If your looking for a Toyota, Go See Chuck! Jerry and Helen More