Mike Castrucci Ford - Service Center

After reading the reviews on this website about the service department at Mike Castrucci, I was very reluctant to take my car there. I had FOUR awesome reviews from people I know and because it was clo service department at Mike Castrucci, I was very reluctant to take my car there. I had FOUR awesome reviews from people I know and because it was closest to my house, I decided to give them a try. I am so glad I did! I am the kind of person who is crazy about my car, and I didn't want to hand it over to just anyone, but I had a check engine light and it wouldn't shift, so I knew I couldn't fix it. They had my car fixed and back to me the same day. I was SO glad I chose Mike Castrucci and I would definitely recommend them. Everyone was very friendly and helpful. More

Took Ford Edge in for misfiring and jerking. Castrucci dealership determined it was computer module and vehicle needed new sparkplug wires and battery. We trusted Castrucci and agreed to the service. Af dealership determined it was computer module and vehicle needed new sparkplug wires and battery. We trusted Castrucci and agreed to the service. After the service was completed, the cd-player no longer functioned, the accessory delay did not work correctly and the sun-shield did not operate properly. Returned for service on items that quit working after they "repaired" the car. The tech stated it was "most likely due to the weather" and the second tech said "it was only a coincidence that it quit working after we worked on the car". Without any further review, they determined it wasn't their fault and we needed a new radio. They proceeded to tell us how much they could sell a new radio to us. We complained to the customer service rep and she gave us Joe Spaw's cell phone number. I called Joe's number twice and left two voicemails and have yet to receive a callback or response. Overall there was minimal effort to determine what the issue was and great effort was made to absolve themselves of blame for faulty and poor repair work. The customer service effort was poor and made no attempt at helping the customer. The original service work created more problems, the response to the new problems was "not our fault" and the customer service was non-responsive to questions and phone calls. UPDATE: We finally heard from Joe Spaw. Joe took action to make sure that the issue was resolved and that we were satisified with the results. We were satisified with the resolution of the issue. It's unfortunate that the initial experience was less than stellar. The follow up to resolve the issue balanced out the disappointment with the initial experience. More

I bought my truck from Bobby and have had it in for service twice. The whole staff is very friendly and Bobby is great at accommodating my schedule and providing transportation while they work on my tr service twice. The whole staff is very friendly and Bobby is great at accommodating my schedule and providing transportation while they work on my truck. More

I bought my 2012 F-150 from Bobby. He was great through the sales process. I have also had my service done there, and they are always great about taking good care of me. Bobby is especially accommodating a the sales process. I have also had my service done there, and they are always great about taking good care of me. Bobby is especially accommodating about making sure I have transportation while my truck is being serviced. More

I feel the employees there are very friendly and treat you as they would want to be treated. I called in asking a few questions and instead of just "pawning" me off to someone else they answered all my q you as they would want to be treated. I called in asking a few questions and instead of just "pawning" me off to someone else they answered all my question in a timely manner. I would recommend this dealer to anyone I know and will definitely go back to them! More

After making my complaint on Dealer Rater I received an IMMEDIATE message from the owner Mike Castrucci - INNNNN MILLLFORD. Not only was I surprised but I thought that his immediate response meant that IMMEDIATE message from the owner Mike Castrucci - INNNNN MILLLFORD. Not only was I surprised but I thought that his immediate response meant that he truly cares about the customer. I may have had a bad experience but because of his contacting me and figuring out what my complaints were and how he could make the situation right made me change my mind about his dealership. I will be back to Mike Castrucci in the future. Nice job! More

BUYER BEWARE(cliff notes of bad service): it appears that Brandy and Joe have a reocurring issue with clients. They don't call and update them and the client has to call them to get the updates. Not good cu Brandy and Joe have a reocurring issue with clients. They don't call and update them and the client has to call them to get the updates. Not good customer service. We took our 2006 F350 Diesel into this shop for repair. The truck was making a whistle sound. We took it here because of convenience. Not so convenient now. Any way, they told us it was the EGR Valve, and then the EGR seal and it was never really the same thing when we asked about the work. We also had called Ford since this truck only had 57000 miles on it when it broke. Ford agreed to pay 40% of the repair which we were grateful for. Yes, this is a 6.0 which we now know has had major problems in the past. They told us that it would be fixed the next day, which it was not, then it was supposed to be ready the day after that and it was not. We finally got our vehicle back and drove it off the lot thinking everything was ok. WRONG! We got 1/2 mile down the road and it started making the sound again. We took it back. They worked on it and we picked it up the next day. About two weeks later, while hauling two horses in a little two horse bumper pull trailer, the intake hose blew. We had not driven the truck since we took it home the second time. Had the truck towed to Castrucci where they proceeded to tell me that this happens all the time? Give me a break, not a good recommendation for a FORD. They "FIXED" the hose and we took it home. Guess what, the whistle is back again. Maybe the fourth time is the charm? I'm so done with this crew but what or where can a person go when the work is under warranty? In addition to all of this, the oil stick got broke, and the heat shield is damaged too. Who knows what else got damaged by them that we cannot see or have not caught. This truck is a utility truck and not an everyday driven vehicle. We use it only around the farm and for hauling horses, tractors, and trailers. It is in no way over taxed or abused. Normal preventative maintenance is done on a schedule. I don't have a problem with Ford only this dealer. If I could find Mikes number I would call him. I have a Chevrolet from their Chevy dealership and love their service and sales. What's up with the Ford service center? Bad Diesel Mechanic maybe? Don't know but I'm tired of the excuses. (By the way Castrucci did discount the work 10% since it was never ready when they said it would be) I just wish I would have found this site prior to taking the truck in for service here. I would have taken it someplace else. Better Business and Facebook is my next stop if they can't fix it this time. More

. I have been a customer since 1992 and have purchased three vehicles from your Milford dealership over the years. I also have sent commercial work to you when I was the Fleet Manager at a local Company. three vehicles from your Milford dealership over the years. I also have sent commercial work to you when I was the Fleet Manager at a local Company. In February of 2011, I sent my personal truck in to have the oil pan resealed and replace the front crack seal and while we had to take the front of the engine down, to replace the water pump also. Since then I have been back on the following dates related to this job: April 20th 2011, July 21st, 2011, November 26th, 2011, December 29th 2011 (twice), coolant leak January 13th 2012. While all was covered by warranty and I think we all appreciate that, but six attempts for a repair? It is still not correct! On January 16th I contacted Joe Spaw once again indicating I still have an oil and coolant leak issue. Joe indicated to come on in and we would look at it. On January 17th I confirmed with Joe that I would be in on January 18th between noon and 1PM. On January 18th I arrived at approximately 12:15PM and waited till a tech was available and we looked over the vehicle. The tech did not say anything to me once I asked what he thought other than he did not know. Joe was there when I arrived but had left. Brandi then came over and told me that the tech does not believe there is a coolant leak and the oil leak was a different issue. Is this the same tech that needed six attempts for the repair? I can understand the oil maybe a different issue. The coolant is pretty obvious that it is leaking and not residual. It leaks once vehicle warms up and if you let idle, you can see it. While I need to have this repaired, your tech and Joe does not believe there is a problem. Did I mention Joe left and did not look at? Joe seems to not be too interested in the issue (not there – not able to drive or check – his words). I will be taking my vehicle to another repair shop and once again pay. I have contacted the mechanics at the former Company garage and let them know of my experience and they seem concerned about sending vehicles to your location. I will be posting my experience on the following: www.facebook.com , www.linkedin.com , and file a report on www.consumer-action.org Also on another issue that I filled out regarding the 2011 Ford Escape that we purchased in July of 2011. I had never heard back from anyone on why we had to have the rotors turned by 2,500 miles and why the wheel bearing needed replaced about 6,000 miles? Sounds to me like I should probably get rid of this new vehicle if that has happened in the first six months. What do you think? I just thought I would let you know what is happening at your location with your name on it. I will be taking my money somewhere else and doing my best to steer people away from your location. More

I must give Mike Castrucci and his service manager, Joe, a thumbs up!! They saw a negative post that I had written and wanted to get to the bottom of it. Mike called me personally to get the details of wh a thumbs up!! They saw a negative post that I had written and wanted to get to the bottom of it. Mike called me personally to get the details of what happened and got Joe involved to get to the bottom of it. It was handled in a very professional manner, putting the customer first, and I must say that I am impressed that they read their reviews and take action. I will return to Castrucci Ford for future service. More

They charged me $117.15 to pair an ABS module with my truck. Told me my truck was done and the ABS lights were off. I went out started my truck to find the ABS lights were not off. Joe would not have his truck. Told me my truck was done and the ABS lights were off. I went out started my truck to find the ABS lights were not off. Joe would not have his mechanic double check his work on the truck and told me to get my truck off the lot. Very poor customer service and Very Very poor service department. I will not use them again! More