Mike Castrucci Ford of Alexandria

I spoke to Mike Routt on and off for about three months about purchasing a new vehicle. He went beyond being patient with me. He was very kind and considerate and gave me the best possible deal he could. about purchasing a new vehicle. He went beyond being patient with me. He was very kind and considerate and gave me the best possible deal he could. I was being bery particular in what I wanted and he found it. Once I made up my mind, he had the car ready in one day. I would definitely return to Mike Castrucci and Mike Routt for another vehile. This is the third vehicle I've purchased from Mike Castrucci in Alexandria, KY. I have recommended this dealership to anyone looking for a used or new vehicle. More

Mike Route was my salesman and he was the best I ever dealt with. He and other members assisted us while buying two new cars. I have been in sales and am as synical as they come! I know Mike was court dealt with. He and other members assisted us while buying two new cars. I have been in sales and am as synical as they come! I know Mike was courtious on the phone and worked on my deals throughout the day, but I was surprised to see how when we arrived the politeness did not end. Salesmen and managers alike worked with us, were friendly and really cared. One and a half months later, I am still getting a courtessy call from Mike to make sure all is okay and asks if he can do anything for us in relation to the cars. Nothing but teamwork on the day of our two new car purchases. I went so far as to call the owner to praise my salesperson. I don't think I have ever done that before in my life. If your looking for a car dealership, there are plenty out there. But if your looking for more than that, contact Mike Route at Mike Castruci. Jim More

Went to Alexandria Ford for tire replacement. They replaced the four tires, but did not tighten well the front wheel, driver side. I went on my Xmas trip and as soon as I drove with the full speed in replaced the four tires, but did not tighten well the front wheel, driver side. I went on my Xmas trip and as soon as I drove with the full speed in the highway, the car started trembling very badly. The front wheel was unable to control and steer. Stopped to a car dealer closed by and they found out about the poor job done from Alexandria Ford. Many parts in the front of the car were dented or damaged because the left front wheel fell apart. Manager Bill Lykins told me to bring the car back to the service center to “make sure there are no more damages related to front wheels”. Went to Alexandria Ford on January 2nd to check if there were more damages in the front wheels. They kept "checking" my car for more than 2.5 hours and told me that the car was in a very good shape and there were no more damages in the car. What they did was only an oil change and a superficial diagnostic check. Went again to Alexandria Ford on March 2nd, for another problem with my car. The car failed the multicheck point, and the service center gave me a list of many items worth $2000 were 9 out of 10 items to fix were items related to the front wheels (bolts, joints, etc). The manager, Bill Lykins, claims that all the damage is related to items normal usage rather than the stress the front wheels had to go through because of bad installation of the wheel. This service manager is not only risking the lives of customers and minor children, but keeps lying that he is working to repair the damages in the car, where he did not even check on the condition of the area that was damaged. Now, he wants the customer to repair the damage made on the car, because of his poor service job. More

This past week I was in the market for a new truck. I called on the phone and was transferred to "Nick" in sales. After explaining I was interested in a new F150 and talking about whether or not somethi called on the phone and was transferred to "Nick" in sales. After explaining I was interested in a new F150 and talking about whether or not something could be within my budget, Nick took my name and phone number, said he wanted to talk with a sales manager, and would call me back in 15 to 20 minutes. Nick never called. I bought a new truck this week and it wasn't at this dealership. More

Took a while to set up financing, but got it done in the end. Key was not programmed right. Required a second trip. Got a free tank of gas to compensate us. end. Key was not programmed right. Required a second trip. Got a free tank of gas to compensate us. More

We felt very comfortable with everyone that we dealt with. Scott was great to work with and allowed us our "space" to talk about this very big purchase. That's important to me as a buyer because I didnt with. Scott was great to work with and allowed us our "space" to talk about this very big purchase. That's important to me as a buyer because I didnt feel pressured at all. Mike with the finance said was crazy good at working the numbers to get us the best deal possiable. I'm so happy we decided to make the trip out to see them, well worth the drive. More

The price was fair. The sales consultant was friendly. I did not feel a lot of pressure to buy. The finance agent was knowledgeable and willing to work with me to create a payment plan I could afford. I I did not feel a lot of pressure to buy. The finance agent was knowledgeable and willing to work with me to create a payment plan I could afford. I have a wonderful car with an extended warranty that provides peace of mind. More