Mike Castrucci Ford of Alexandria

Mike Routt did a fantastic job. He was attentive to what vehicle I was looking for and made it happen. The experience was very pleasant and I couldn't be happier with my new truck. Thom K vehicle I was looking for and made it happen. The experience was very pleasant and I couldn't be happier with my new truck. Thom K More

Mike was awesome to work with. He provided the vehicle I was looking for for the right price. While I was looking at the different dealerships, Mike was one of the few that new what options were available t was looking for for the right price. While I was looking at the different dealerships, Mike was one of the few that new what options were available to me. After the sale he took the time to explain the vehicle during delivery and answer any questions I had. I recommend him to anyone I encounter looking for a vehicle More

This dealership was very attentive to my needs in finding a car for me with the options that I was looking for. My salesman Mike Routt handled himself in a very professional and courteous manner showing me n a car for me with the options that I was looking for. My salesman Mike Routt handled himself in a very professional and courteous manner showing me no pressure to buy but explaining all the great features of the car. After I purchased my vehicle Mike took the time to help me sync my phone to the car and showed me how to use all the great features of the sync system and the Sirius radio. I highly recommend Mike Castrucci Ford to anyone looking to buy a car and you couldn't find a more helpful person in your pursuit than Mike Routt. More

I saw Steve Black's reviews on this website and it made me choose to pick him as my salesman. He does an absolutely amazing job talking with my wife and kids, and saved me the hassle of gogin to other deal me choose to pick him as my salesman. He does an absolutely amazing job talking with my wife and kids, and saved me the hassle of gogin to other dealerships to look for pricing. Steve was extremely courteous and I could never imagine buying another vehicle with first consulting Steve. Thank you Mike Castrucci for hiring Steve and allowing me to even have the the chance to work with him. Greta person, great business ethics, hard worker, honest, upfront, no hassle or haggle, all of these combined made for a very easy and the least stressful buying experience I have ever had. Thank you Steve Black, More

Purchased a new Transit Connect from MIke Castrucci Ford in 2010, through Steve Black. Service and sales were top notch then, so when the business needed a second Transit Connect in 2012 I gave Steve a call in 2010, through Steve Black. Service and sales were top notch then, so when the business needed a second Transit Connect in 2012 I gave Steve a call. In two years I had not lost contact with him because he keeps in touch to make sure the vehicle is serving us well and to make sure we're still pleased with it. He did everything he could to earn my business then, and again this time. Steve gave us the best possible pricing with no haggling in 2010, and again in 2012, just the best, most competitive price. Jeff Cheser, Greg Risch, and the rest of the staff are good guys as well. Also, the additional equipment added on after purchase was taken care of by Steve without me having to think about it at all, and the vehicle was delivered ahead of schedule, just as I expected from previous experience. More

They sold me the extended warranty by saying it was bumper to bumper coverage. My one and only claim is not covered - even though I had the problem since the truck was new. Mike Castrucci personally bumper to bumper coverage. My one and only claim is not covered - even though I had the problem since the truck was new. Mike Castrucci personally called me to understand the issue. He explained why the warranty did not cover the repair and resolved my issue. I can't believe he went out of his way to make this right. Great Customer Service and caring owner. More

Jeff Cheser is a true professional!! Honest, hard working, and always has your interest in mind! My wife and I have purchased a 2009 F-150 (new) and a 2010 Lincoln MKS (used) from Jeff and he has working, and always has your interest in mind! My wife and I have purchased a 2009 F-150 (new) and a 2010 Lincoln MKS (used) from Jeff and he has been outstanding. He has worked with us to finding exactly what we were looking for and presented the vehicles that he thought fit our request. Great guy.....will always get the call first when we are looking for a vehicle. More

Just bought a used truck from Joe Daniel who was very friendly and helpful! After looking high and low for the perfect combination of features in a used vehicle, we found it here at this dealership...The friendly and helpful! After looking high and low for the perfect combination of features in a used vehicle, we found it here at this dealership...The price was fair so we didn't even have to haggle! More

When I started looking for a new truck I stopped in and talked with Mike Routt and he showed me what Ford had to offer. After visiting other dealerships and receiving less than acceptable treatment, I retu talked with Mike Routt and he showed me what Ford had to offer. After visiting other dealerships and receiving less than acceptable treatment, I returned to Mike and Castrucci Ford. We decided on a vehicle with the options I had wanted and Mike ( and others at others at the dealership) set out in search of that vehicle. They worked diligently to find and acquire the vehicle (somewhat hard to find. While negotiating the deal, Mike was an absolute pleasure to work with. I never felt any pressure of the "take it or leave it" or the "you must decide right now". He was open to listening to me and my offers. I could not find a dealer that would come close to what they offered. The financing and warranty options were also presented in a low pressure format by Craig. This part of the process is normally stressful with all the extended warranties and financing options. He found a great rate and presented the warranty facts, answered questions, and let us decide without pushing us in any direction. The whole dealership/staff gives the person a warm and inviting feeling of someone who cares about the person purchasing the vehicle and not just selling them a car. In fact, later in the evening of the day we took delivery, I received a call from Craig wanting to know how I liked the vehicle. I am recommending to everyone (family, friends, anyone who asks about it) in the market for a new vehicle to stop by and give this dealership a try. You will be surprised at what they have to offer and how you can be treated when you are in the market for a vehicle. More

I started using Mike Castrucci Ford in Alexandria for all of my vehicle maintenance needs approximately seven years ago. I have found the service personnel to be excellent to work with in all situations. T of my vehicle maintenance needs approximately seven years ago. I have found the service personnel to be excellent to work with in all situations. Their professionalism, courtesy and honesty is especially appreciated, as well as their being highly knowledgeable about maintenance and service needs with vehicles. In particular, I like their common-sense approach to service needs by proactively recommending service that is necessary and not pushing unnecessary service work. As a result of their proactive approach, my vehicles have been highly dependable and safe as a result. In addition, they have always been extremely fair and honest as to charges and pricing. Up until a year ago, I had only used this dealership for service needs. However, due to the great experience with the service personnel and working with Steve Black of their sales area when shopping for potential vehicles in the past, my family group has purchased several new vehicles from this dealership working with Steve. As to our buying experience, it has been excellent working with Steve. His honesty, courtesy, professionalism and knowledge of the product was really appreciated. I have even recommended friends go to Steve when they were purchasing a new vehicle and they have told me he was exactly as I described and truly a pleasure to work with, which has been my experience as well. I also would like to mention that their Finance and Insurance person was excellent to work with in each new car transaction when completing the paperwork and finishing the details. Similar to the service and sales staff, the F&I fellow was highly professional and great to work with. I think the things that impress me most about these folks is their high level of customer orientation and commitment to satisfying the customer, as well as their honesty and fairness. More