Mike Castrucci Ford of Alexandria

I have bought several new cars from Mike Castucci Ford Alexandria. The entire staff is friendly and helpful. The salesperson I have worked with, Jeff Chesser, is by far the most helpful, courteous and fr Alexandria. The entire staff is friendly and helpful. The salesperson I have worked with, Jeff Chesser, is by far the most helpful, courteous and friendly car salesperson I have every dealt with. I have never been pressured to buy and he has always given me a fair deal. I recommend Mike Castrucci Ford to all my friends. More

Instead of pushing us to buy something on the lot that was out of our price range, Jeff found the exact vehicle we wanted from a dealership in Indiana. The vehicle was delivered on time exactly as promis was out of our price range, Jeff found the exact vehicle we wanted from a dealership in Indiana. The vehicle was delivered on time exactly as promised. Jeff was honest, responsive, and friendly to deal with, even during the negotiation process. We'll certainly contact Jeff next time we're in the market for a new car. More

I was searching online for a few weeks in search of a 2011 F150 FX4 (Jan/Feb 2012),contacted Mike Routt and he allowed allowed my wife and I to test drive about 4 different F150's from their inventory (V 2011 F150 FX4 (Jan/Feb 2012),contacted Mike Routt and he allowed allowed my wife and I to test drive about 4 different F150's from their inventory (V8/V6, Supercab,Supercrew, 2wd/4wd). We settled upon a 2012 Ingot Silver F150 Supercrew FX4 Luxury 5.0 w/20's that we almost did not see parked in the lengthy inventory row. Had a geat experience with Mike Routt, he set up and explained in depth the Sync and Sirius features. Thanks Mike Routt! I Passed (After repeated offers) on Extended Warranty w/Craig (was not FORD ESP Extended Service Plan anyway). All in All I am PLEASED and Service Manager Bill Lykins/Bill Ritchie are equally as good to deal with. 5-STARS! More

I live in Ohio and went to ky to buy my mustang this is the 2nd mustang I have got from you guys. The strips on mine was messed up when I got it. So you guys send out some one to fix them bout 3 mouths lat the 2nd mustang I have got from you guys. The strips on mine was messed up when I got it. So you guys send out some one to fix them bout 3 mouths later the strips start to fad and look really bad I haven't even had the car a year and it only has 5,000 miles on it and stays inside. More

Mike Routt did a fantastic job. He was attentive to what vehicle I was looking for and made it happen. The experience was very pleasant and I couldn't be happier with my new truck. Thom K vehicle I was looking for and made it happen. The experience was very pleasant and I couldn't be happier with my new truck. Thom K More

Mike was awesome to work with. He provided the vehicle I was looking for for the right price. While I was looking at the different dealerships, Mike was one of the few that new what options were available t was looking for for the right price. While I was looking at the different dealerships, Mike was one of the few that new what options were available to me. After the sale he took the time to explain the vehicle during delivery and answer any questions I had. I recommend him to anyone I encounter looking for a vehicle More

This dealership was very attentive to my needs in finding a car for me with the options that I was looking for. My salesman Mike Routt handled himself in a very professional and courteous manner showing me n a car for me with the options that I was looking for. My salesman Mike Routt handled himself in a very professional and courteous manner showing me no pressure to buy but explaining all the great features of the car. After I purchased my vehicle Mike took the time to help me sync my phone to the car and showed me how to use all the great features of the sync system and the Sirius radio. I highly recommend Mike Castrucci Ford to anyone looking to buy a car and you couldn't find a more helpful person in your pursuit than Mike Routt. More

I saw Steve Black's reviews on this website and it made me choose to pick him as my salesman. He does an absolutely amazing job talking with my wife and kids, and saved me the hassle of gogin to other deal me choose to pick him as my salesman. He does an absolutely amazing job talking with my wife and kids, and saved me the hassle of gogin to other dealerships to look for pricing. Steve was extremely courteous and I could never imagine buying another vehicle with first consulting Steve. Thank you Mike Castrucci for hiring Steve and allowing me to even have the the chance to work with him. Greta person, great business ethics, hard worker, honest, upfront, no hassle or haggle, all of these combined made for a very easy and the least stressful buying experience I have ever had. Thank you Steve Black, More

Purchased a new Transit Connect from MIke Castrucci Ford in 2010, through Steve Black. Service and sales were top notch then, so when the business needed a second Transit Connect in 2012 I gave Steve a call in 2010, through Steve Black. Service and sales were top notch then, so when the business needed a second Transit Connect in 2012 I gave Steve a call. In two years I had not lost contact with him because he keeps in touch to make sure the vehicle is serving us well and to make sure we're still pleased with it. He did everything he could to earn my business then, and again this time. Steve gave us the best possible pricing with no haggling in 2010, and again in 2012, just the best, most competitive price. Jeff Cheser, Greg Risch, and the rest of the staff are good guys as well. Also, the additional equipment added on after purchase was taken care of by Steve without me having to think about it at all, and the vehicle was delivered ahead of schedule, just as I expected from previous experience. More

They sold me the extended warranty by saying it was bumper to bumper coverage. My one and only claim is not covered - even though I had the problem since the truck was new. Mike Castrucci personally bumper to bumper coverage. My one and only claim is not covered - even though I had the problem since the truck was new. Mike Castrucci personally called me to understand the issue. He explained why the warranty did not cover the repair and resolved my issue. I can't believe he went out of his way to make this right. Great Customer Service and caring owner. More