Mike Castrucci Ford of Alexandria

Great JOB! Nathan did a great job. I wasn't sure exactly what I wanted to do but he took the time and when I left I was driving my new Escape. He is very knowled Nathan did a great job. I wasn't sure exactly what I wanted to do but he took the time and when I left I was driving my new Escape. He is very knowledgeable and I highly recommend him. More

Great price and customer service. I had been doing some research on the Ford Expedition because we needed a large SUV to more efficiently pull our camper. The Expedition turned out to I had been doing some research on the Ford Expedition because we needed a large SUV to more efficiently pull our camper. The Expedition turned out to be the best option and after searching online, came across one at this dealership for a more than fair price. My family and I stopped in a few days later after finishing some errands early. We met with Tim Werking who showed us the vehicle we were interested in a let us take it for a test drive. Mr. Werking was friendly, helpful, informative, and took us on an extended test drive so both my wife and I would have a chance to drive. In my opinion, he went above and beyond for a customer that was not going to buy that day since we did not have our trade-in vehicle with us. I made an appointment for the next day to show Mr. Werking our trade-in vehicle. After doing more reaserrh that night, we decided the price was more than fair and we shouldn't wait to buy. The next day, I returned to the dealership, this time with my young son (childcare issues). I was hoping to meet with Mr. Werking right at my appointment time and move through the vehicle purchase quickly (since he was already familiar with what was going on), because it's difficult to keep a five year-old entertained for long. Unfortunately, Mr. Werking was already helping two (2) other customers and I was made to wait for over 35 minutes with no help. At this point, I was frustrated, and the price, which may have been good, was not worth me sitting there. As I was getting ready to leave, the sales general manager (Bryan Smith, I believe) stopped me, calmed me down, and immediately got another salesperson (Nick Rauch) to help me. Mr. Rauch worked diligently to appraise and get a fair value for my trade and then worked to get me all the rebates and financing I qualified for. In the end, I was happy with both the purchase price and trade value. Since the process had taken longer than I expected, the dealership, and especially Mr. Smith, went above and beyond by giving me a loaner car while my paperwork was being prepared, and paid for both mine and my son's lunch. This is true customer service and I was extremely impressed. They did not have to do this, but did, to make up for my wait and to ensure I was satisfied with my car buying experience. Mr. Werking was more than apologetic for the wait and confusion. Mr. Rauch and Mr. Smith were extremely accommodating and helpful. I will definitely recommend this dealership, not only for the prices offered, but for more importantly going out of their way to ensure I was happy and satisfied with the whole process. More

Friendly and helpful, Nathan was very friendly and easy to talk to, He also listened .offered helpful suggestions, It had about twenty years sense we bought a new car. Nath Nathan was very friendly and easy to talk to, He also listened .offered helpful suggestions, It had about twenty years sense we bought a new car. Nathan was easy to talk to and made everything stress free. I would also like to thank the financing department too. More

Perfect! Our Ford Windstar finally bit the dust after sixteen years so we needed a car that day. I called Greg Risch who did some research for me before I arri Our Ford Windstar finally bit the dust after sixteen years so we needed a car that day. I called Greg Risch who did some research for me before I arrived. He did so well that we bought the first vehicle he showed us. It had all the features we needed and more. We could not be happier. Thanks Greg! More

Nathan works hard to ensure a positive experience We worked with Nathan to purchase a 2016 Expedition. Despite some stumbling by other parts of the dealership Nathan went above and beyond to keep the We worked with Nathan to purchase a 2016 Expedition. Despite some stumbling by other parts of the dealership Nathan went above and beyond to keep the purchase and a subsequent service visit on track and generate a favorable experience. More

Pleasant experience, great atmosphere, clean surroundings First time car buyer, was helped through the process by Andrew. The process of buying the vehicle was explained in great detail. I had each of the veh First time car buyer, was helped through the process by Andrew. The process of buying the vehicle was explained in great detail. I had each of the vehicles I was looking to purchase looked at by an independent mechanic which there was no hassle involved to do so, which I experienced elsewhere. The whole experience was worth the 20 mile drive from northern Cincinnati. More

Stress Free buying experience I normally hate the car shopping/buying experience ... I'd rather have a root canal. My current car shopping did not start off well. Then I stopped I normally hate the car shopping/buying experience ... I'd rather have a root canal. My current car shopping did not start off well. Then I stopped at Mike Castrucci in Alexandria, KY, and met with Jeff Cheser. I told him what I 'thought' I wanted. He then showed me 2 Escape models side by side. It was extremely helpful to see the options I was getting for my money. Jeff was great to work with ... he listened, offered suggestions, and it was stress free. I highly recommend working with Jeff. I was also very pleased with the financing. Craig went the extra mile and got me an even lower interest rate. More

it overall was good, didnt have a good time in the financing i really liked dealing with my salesman, Scott. He was great! Craig threw me off , i wouldn't have bought the car if Scott didn't get things back on i really liked dealing with my salesman, Scott. He was great! Craig threw me off , i wouldn't have bought the car if Scott didn't get things back on track.he worked hard to get that done. It took a few days of getting a car delivered and on his day off, still came in and made sure everything was dome the wway i wanted it More

Great experience, service, and price The experience was great; very smooth process from beginning to end. The service we received was excellent; we were greeted and attended to as soon as The experience was great; very smooth process from beginning to end. The service we received was excellent; we were greeted and attended to as soon as we came in and we are consistently updated every step of the way. The price we received was unbeatable anywhere! More

Salesman who worked hard to get us a deal Tim really worked the numbers every way he could to see what deals and discount for which we were eligible. He got us in the right vehicle at the rig Tim really worked the numbers every way he could to see what deals and discount for which we were eligible. He got us in the right vehicle at the right price! More