Mike Castrucci Ford of Alexandria

Mike Routt is the best!! Mike made buying my new Ford Edge the best car buying expirence I've ever had. He's knowledgeable, friendly and great to work with! Highly recommend M Mike made buying my new Ford Edge the best car buying expirence I've ever had. He's knowledgeable, friendly and great to work with! Highly recommend Mike Routt! More

Great staff thanks for all your help Mike I appreciate everything you did you went above and beyond to make sure all my questions were answered before I left than thanks for all your help Mike I appreciate everything you did you went above and beyond to make sure all my questions were answered before I left thanks again More

He's a hugger!!!! By the time your ready to take the keys you will have developed a warm friendship with this funny guy. Mike is a very open, compassionate, humble man. By the time your ready to take the keys you will have developed a warm friendship with this funny guy. Mike is a very open, compassionate, humble man. He makes the deal working enjoyable. He works well with his peers and managers and speaks highly of them. He's no pressure, and he wants to earn your life long business. He is a seasoned professional and truly wants you to be happy with your choice. I know I can be hard to deal with, but Mike listens to what I want and goes after it. This is my second vehicle purchased with Mike. 2011 F150 and now 2017 F350. Both great deals! He always remembers me, my wife, and my kids by name. I took my dad with me this last time who is old school and Mike hugged me as we were leaving! All the small talk over the years paid off! Congrats to you Mike you get it...good business deals are about dollars, but GREAT and SUSTAINABLE business is about striking a deal while building a feel good trusting relationship. More

Great internet prices Recently purchased a 2017 Ford Escape from salesman Jeff Cheser. Very friendly and knowledgeable person. Was going to look at other dealerships, but w Recently purchased a 2017 Ford Escape from salesman Jeff Cheser. Very friendly and knowledgeable person. Was going to look at other dealerships, but with the internet pricing there was no need to. Reasonable price for a great looking car. More

Great salesperson Mike Routt excellent salesman- goes over and beyond to please the customer - I will continue to refer people to him when looking for a Ford Mike Routt excellent salesman- goes over and beyond to please the customer - I will continue to refer people to him when looking for a Ford More

Smooth Transition and Good Experience! Just bought our 6th car in the family from Mike Castrucci Alexandria. Great customer service, Mike Routt was great as always. He is very helpful and m Just bought our 6th car in the family from Mike Castrucci Alexandria. Great customer service, Mike Routt was great as always. He is very helpful and made it a relatively quick transaction. Financing was a very smooth process as well. More

Worst Ford Dealer in the State This is by far the worst Ford dealer I've ever had the misfortune of dealing with. They have lost my transmission appointment two times now, even thou This is by far the worst Ford dealer I've ever had the misfortune of dealing with. They have lost my transmission appointment two times now, even though I could tell them the day and time I called to make the appointments and I even call a week before to confirm them and they tell me they are on the books . Their, "transmission mechanics," always seem to be on, "vacation," whenever you call to make an appointment in the upcoming days. My transmission shudders all the time and I feel completely unsafe in my car and I have had it fixed 3 times in a 2 year period. That's not this dealers problem, however, they know the problems and they offer no sympathy when explaining my concerns and they certainly don't have professionalism in the bag because you can hear the mechanics and service people making highly inappropriate jokes to one another. When I go there to get a service done, they have me pull my car into the bay. I have no problem with that, however, when my car is done with service they park it way off the beaten path with a hundred other cars and just point me in the general direction of it. They need to drop the car off where the car was picked up. The only thing this place has going for them, is their nice and professional sales people, if everyone who worked there took a page from the sales persons' book then maybe it would be better off. More

Excellent and quick service I want to start saying that my experience with Mike Castrucci Ford has been excellent. I tired other Ford dealers from Indiana and Ohio, and even from I want to start saying that my experience with Mike Castrucci Ford has been excellent. I tired other Ford dealers from Indiana and Ohio, and even from my past experience from the military being station around the country Mike Castrucci has been the BEST. I walked out with a brand new 2017 Explorer exactly how I wanted it. Scott Fluegel was my sales representative and he was very professional from the beginning. Thanks to Scott, Jeff and everyone from the staff! I am very pleased with my new SUV. More

Horrific service department I purchased a 2016 Ford Taurus. Beautiful car however the Alexandria site drives your new car to the Milford, OH location for body work! My car was se I purchased a 2016 Ford Taurus. Beautiful car however the Alexandria site drives your new car to the Milford, OH location for body work! My car was serviced 3 times. The 3rd time was my last! My dash came back scratched on the passenger side. My driver rear fender has a chip out of it! Never again will we trust Castrucci with servicing any vehicle! To leave on a positive note the sales of the car was flawless despite my new car depreciated $10k after signing on the purchasing line! More

Service issue. I had a cost issue with the service that was done on my 97 F-250 diesel. After paying it I questioned it and they gladly took care of it for me. Thank I had a cost issue with the service that was done on my 97 F-250 diesel. After paying it I questioned it and they gladly took care of it for me. Thanks for a great job done by this dealership. More