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Mike Castrucci Ford
Milford, OH
434 Reviews
For over 50 years, the Castrucci Family of Dealerships has served the Greater Cincinnati and Northern Kentucky market place. Dealerships included are:
Mike Castrucci Ford Milford
Mike Castrucci Ford Lincoln of Alexandria
Mike Castrucci Chevrolet
Matt Castrucci Honda
Matt Castrucci Nissan
Matt Castrucci Mazda
Matt Castrucci Kia
Steve Castrucci Suzuki
We thank you for your patronage and appreciate your loyalty. Castrucci Automotive has a very simple approach to earning your business:We offer low prices combined with kind and courteous service. We look forward to the opportunity of proving to you that we are not just the best choice when it comes to buying or servicing a car, but the smart choice!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 434 reviews
April 18, 2020
Outstanding Customer Care! 2020, F450 Lariat. This is the 5th vehicle we have purchased from Mike Castrucci in the past 4 years. 4 from Alexandria and now 1 from Milford. On a s 2020, F450 Lariat. This is the 5th vehicle we have purchased from Mike Castrucci in the past 4 years. 4 from Alexandria and now 1 from Milford. On a scale from 1 to 10 for a total positive buying experience I would rate at 10. Our salesman worked every angle for us to get the possible deal. Both sites are top notch and Seth Caldwell at the Milford store is a Salesperson you need to see if your looking for a new Ford. More
by John W.
Employees Worked With
The Detailers who are troops in trenches that delivered a high quality product. , Seth Caldwell
March 02, 2020
They were amazing and Did everything they could to get us Into a reliable safe car for me and my Family and Nic treated us just like family and helped us find exactly what we were looking for. Thank you guy Into a reliable safe car for me and my Family and Nic treated us just like family and helped us find exactly what we were looking for. Thank you guys from the bottom of my heart for making new car dreams come true. More
by Laticiaroden18
Employees Worked With
Nic Castrucci
February 12, 2020
Took two days just to find out what was wrong with our car . On the 2nd day the loaner car we had got a small rock ,that nicked the windshield.Smaller than a pea . Could of been fixed , But they said it h car . On the 2nd day the loaner car we had got a small rock ,that nicked the windshield.Smaller than a pea . Could of been fixed , But they said it had to be replaced ,at 700.00 My daughter Did the right thing by letting them know that a rock hit the windshield,It was so small she could of returned the car and said nothing , or had it repaired for under 100 dollars . But they charged her for a new windshield at 700 dollars , So a repair that should of been free under warranty, cost her 700 because they could not fix it on the 1st day they had it .. Joe was very rude to her .over the hole deal . More
by Yaccharic
December 15, 2019
Bill and barry are the two greatest people i worked with looking for a car i went all over and ended up here bill and barry went completly out of there way stayed late from there family and i wish i could looking for a car i went all over and ended up here bill and barry went completly out of there way stayed late from there family and i wish i could thank these guys enough i was kinda picky in what i wanted they went out of there way to ship my mustang and customized it to fit my needs this will be the only place i look for cars ever again i was under qualified and he still found a way to get me my dream car at a readonable price thanks again to everyone at this store everyone was so friendly and cant wait to see everyone again and if your reading this make sure to ask for bill or barry More
by Simoncriddle
Employees Worked With
Other Employees :
Charlie Cochran, Charlie Long, Bobby Castrucci
November 08, 2019
Avoid this dealership and salesperson. Dishonest! Went to Castrucci Chevy originally where I purchased several cars. After test driving several, didn't find one that I was looking for. Looked online a Went to Castrucci Chevy originally where I purchased several cars. After test driving several, didn't find one that I was looking for. Looked online and found one at Castrucci Ford. I spoke to the Chevy salesperson and sales manager that I was working with and they made a call to the sales manager at Castrucci Ford. After test driving the car, I was interested but there several issues that made me concerned that the car was wrecked before. After making the issues known to the salesperson (John Clark), he looked online and said that the car had never been wrecked before. After promising to fix the items that concerned me, I purchased the car. After a week of no contact from the salesperson after the sale, I called and asked when was the issues going to be fixed. The salesperson scheduled a time the following week to come in to drop the car off. When I picked up the car, none of the items were addressed to my satisfaction. I decided to run a Carfax report to confirm my suspicions and it did confirm that the car was indeed wrecked before. After letting the sales person know what the Carfax report said regarding the wreck, there was no response. After three weeks of no satisfaction addressing the items with my car, I decided to go back to the Castrucci Chevy dealership where I trusted and traded the car in. I can't express my anger enough with the way I was treated by Castrucci Ford and the great way that was treated by Castrucci Chevy. I can't understand the night and day treatment that I received from two different Castrucci dealerships. Bottom line, avoid this dealership and salesperson and just go to Castrucci Chevy. More
by D. Elliott
Employees Worked With
November 05, 2019
Horrible Worse service around, very unprofessional. Research your customer service representatives if character, morals and humanity matter. There are plenty o Worse service around, very unprofessional. Research your customer service representatives if character, morals and humanity matter. There are plenty of other lots and businesses to chose from. More
by Savana
Employees Worked With
September 30, 2019
Excellent Sales Reps My wife and I needed a larger SUV, with grand kids, and all...We had an Explorer, but it wasn't quite big enough. We went to our usual dealers near Da My wife and I needed a larger SUV, with grand kids, and all...We had an Explorer, but it wasn't quite big enough. We went to our usual dealers near Dayton, OH but they weren't very "willing to make a deal". We came across Mike C's dealership. I called just before 8 PM when they closed one evening, and Charlie took my call and didn't rush me, even though it was time for him to go home. We spoke the next day and he knew what we were looking for. We stopped at another dealer near Kings Island on the way down to Mike C, and they too seemed like they were doing me a favor for me to do business with them, much like the Dayton dealers. I called and told Charlie we were coming down. He had the perfect fit for us in the 2019 Ford Expedition Max Platinum demo that they had. We were going to purchase an extended warranty anyway, since today's vehicles are so "electronically" loaded. So the vehicle having 5000 miles on it didn't matter. It was in perfect shape. In the end, we saved almost $10,000.00 over what the other dealers wanted for a Limited version, and we purchased a Platinum, which is the higher-end model. I can't say enough about how well we were treated. It was worth the drive for us and to be treated like a "customer" was definitely something we haven't seen in a while. We will be going to this dealership from now on. Exceptionally pleasant experience. More
by Rob G
Employees Worked With
Charlie Cochran
August 20, 2019
Heather is great to work with I have been having issues with my Ford Focus ( everyone at the moment) and Heather my service tech was great to work with. I recently put in a review I have been having issues with my Ford Focus ( everyone at the moment) and Heather my service tech was great to work with. I recently put in a review of ford as the company and how I was disappointed about how ford (the brand) not the dealership was falling the customer. I wanted to make sure Heather was noted for being incredible helpful with my car woes. I was happy to have Mike Castrucci Ford help me with my car. My previous review i did in an email survey was based off my previous experience where I bought my car. More
by amanda
Employees Worked With
Heather
July 03, 2019
They are great! This is the second vehicle I’ve purchased from Mike Castrucci. They are a great team that will work with you. The transaction took minimal time. Su This is the second vehicle I’ve purchased from Mike Castrucci. They are a great team that will work with you. The transaction took minimal time. Super please with there service! More
by njgarbenis
Employees Worked With
May 11, 2019
Vacation ruined stress levels thru the riof 4 weeks ago my new Ford escape was running rough and my check engine light was on, after almost 3 weeks Ford tells me it's fixed. I was happy and felt 4 weeks ago my new Ford escape was running rough and my check engine light was on, after almost 3 weeks Ford tells me it's fixed. I was happy and felt safe driving my repaired car to Florida on vacation. Well my car broke down and was overheating. Turns out I need a new engine which is on back order for 7 weeks. I admit after all day and many phone calls to Ford they arranged for me to rent a car to drive home. What I am not happy is Ford needs to make arrangements to have my car sent to Ohio after the new engine is installed. I cant afford 4 more days off work to pick up my car when its fords defect that caused this. I was told there are 4 2017 Ford escapes in castrucci waiting for new engines and 3 at the dealership in Florida, a quick Google search shows there is a defect in this make and model in 2017. Ford knew I was driving to Florida after the car was fixed and they want me to lose pay to come back to get it. My vacation was ruined over this drama Just to update Mike castrucci did let me know they will have my car back in Ohio when it's fixed. Thank you I appreciate it More
by Lvw113
