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Mike Castrucci Chevrolet Sales, INC. - Service Center
Milford, OH
42 Reviews
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42 Reviews of Mike Castrucci Chevrolet Sales, INC. - Service Center
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July 22, 2020
All They Care About is Getting Your Money. I will highly recommend you avoid this dealership and I’m sure they are expecting this review and based off the way the treated me, sure they don’t ca I will highly recommend you avoid this dealership and I’m sure they are expecting this review and based off the way the treated me, sure they don’t care. I purchased a used truck May 29th and I know it is completely on me that I did not take it to an independent technician to have it checked out. I know it’s on me for trusting a dealership to have qualified mechanics check the vehicle out and it’s on me for thinking a dealership would do the right thing. So now that I’ve established that I didn’t do my due diligence with this purchase. Let me tell you how it went down. On or about June 20th my check engine light came on and on June 30th, I reached out to my saleperson, Gary Lamb to ask for his help. He said to get with the service department, and they would check it out and let me know what the issue is if there is one. Further said that it’s probably minor if the check engine light is not flashing. I took my truck to O’Reilys to have the code read and it was determined that there were 2 codes and both were P0523 which is Engine Oil Pressure Sensor. I was advised that since there were 2 codes that are the same, there is likely 2 incidents that prompted that code. So are they saying it was there another time before this one fired? If so, I assume before I bought the truck. So this takes me to this weekend, my truck is dead. Had to get it jumped to get it started. Once I did, let it run for about 30 minutes. The next day, went to check it and took a lot of cranking to finally get it started. So I decided to finally set an appointment to have the battery and Oil Pressure Sensor checked. Obviously, I’m really concerned seeing I bought the truck now less then 2 months ago and I have less then 400 miles on it. And of the 400 miles, I have made 3 full trips back and forth to the dealership and I live 25 miles away, so that accounts for 150 of those miles. Even though I know I’m the one who didn’t get it checked, I’m hopeful they will work with me in some way as I have had an issue with a previous car I owned that I bought from Jake Sweeney and even though it was 7 months later, they fixed it at no cost. So I get a call the next day and they did determine that yes, it was what I had said about the Oil Pressure Sensor wasn’t working (I already told them that and the senor on the dash didn’t work) but they couldn’t duplicate the battery issue. So they told me that it would cost me $579.44 plus tax to fix the sensor and they talked to sales and they weren’t willing to cover the cost. The person helping me is John Castrucci (name I was given), exactly why do you have to ask, your name is on the building. They also tell me that the transmission cooler lines are leaking and that would be another $469.70. And still, no cost on the battery/starting issue seeing they can’t duplicate it but did offer to run a “draw test” for $60 to see if something was staying on when the truck was turned off and draining the battery. So again, less then 400 miles and less then 2 months old and I have all these problems, so that means it’s one of 3 things. 1. I did something with all that driving that caused all these issues, even though the truck only has 96277 miles on it. 2. They are intentionally hiding things and hope you don’t find them until you sign the papers saying there are not responsible or 3. They have incompetent mechanics. There are no other choices, and it’s obvious who they are blaming. So, to conclude on this for today (I plan to add to the adventure later so it’s on top for everyone to see each week) I decided I’m going to take the truck someplace else to get it repaired as they cannot be trusted. I tried to reach out to Gary and he just said he got me a good deal and that I will have “many more miles of happy motoring. It’s a Chevy Truck”, well, seeing it has a whole bunch of issues that just occurred within the first 400 miles of me having it, I’m not to confident in Chevy Trucks, because obviously it wasn’t anything they did wrong. But to top it off, when I went out and picked it up today, they charged me $128 to test it, when I told them from the start I was not authorizing any cost until they gave me a written or oral estimate. The advisor, Paul Keller agreed but when he told me today’s charges and I brought that up, he said “you signed a paper saying you’d pay for the diagnosis.” I already knew the problem with the Oil Pressure Sensor and they didn’t figure out what was wrong with the battery. More
by Brian W
September 21, 2019
Scam artists! Stay far away especially trade ins with them Was called and asked to bring my car in for appraisal. Total scam artists! Offered me 3k on a car that Kelly BB for 11k! Stay far far away regarding t Was called and asked to bring my car in for appraisal. Total scam artists! Offered me 3k on a car that Kelly BB for 11k! Stay far far away regarding trade ins. Worse than any other dealership. Was offered 6800 from one dealership then 8k the same day More
by Castruccisucks
September 04, 2019
Zero stars I have been driving and buying cars for over 40 years. Service center is the worst. Dropped off for scheduled oil change. All 4 black polo shirt men i I have been driving and buying cars for over 40 years. Service center is the worst. Dropped off for scheduled oil change. All 4 black polo shirt men ignored me. No hello, be with you in a minute or welcome. They continued to look at their computer screens for several minutes. Finally one person asked if they could help me. 5 hours later oil change still not complete. Had to pick up the car the next day. At pick up more ignoring and no greeting. These black polo shirt men neither appreciate nor need my business. I will never come back. None of employees have name tags or cards. Unable to identify by name. More
by Karyn
Employees Worked With
Jim Castrucci
August 05, 2018
Quick to make a sale So far the service department has been a disaster. It has taken over 8 months just to get a replacement mirror. The lies we have been told on even the So far the service department has been a disaster. It has taken over 8 months just to get a replacement mirror. The lies we have been told on even the smallest of things have made us loose all confidence not only in this dealership but in Chevy as a whole. Buyer beware. More
by Ben8100
Employees Worked With
Tyler gross
December 25, 2017
Service department Waited 3 hours, then was told there was a charge for a problem service caused. Gentleman had a attitude after I said I wasn't paying, snatched the wor Waited 3 hours, then was told there was a charge for a problem service caused. Gentleman had a attitude after I said I wasn't paying, snatched the work order and walked away. Thankful that I didn't have to pay tho. Thank you for that. But I won't be coming back. I did purchase my car there with Mark Christman, he was the only reason I went the in the first place. More
by Jen
Employees Worked With
Unknown (tall white hair gentleman behind the service counter)
March 24, 2017
Slow Service Center I had an appointment and my oil change took two hours. They said it was because they were looking the car over for other issues. Then tried to sell I had an appointment and my oil change took two hours. They said it was because they were looking the car over for other issues. Then tried to sell me a tire alignment. The price is good for an oil change but my time is worth more. More
by Ed
Employees Worked With
Jim Castrucci
August 13, 2014
good job Rebecca rush is a friendly knowledgible service writer, who was pleasant and made the dealer service what I expect for my vehicle ,nothing more to add Rebecca rush is a friendly knowledgible service writer, who was pleasant and made the dealer service what I expect for my vehicle ,nothing more to add More
by clifforddperry
Employees Worked With
rebecca rush
March 31, 2014
We have used Mike Castrucci Chevrolet in Milford for We have used Mike Castrucci Chevrolet in Milford for service since the beginning of 2011. The staff and service have been excellent. The staff cares We have used Mike Castrucci Chevrolet in Milford for service since the beginning of 2011. The staff and service have been excellent. The staff cares and strives to ensure an excellent service experience. Consequently, we trust the Castrucci staff and highly recommend the dealership for service. More
by clohrman
Employees Worked With
Jim Castrucci
February 27, 2014
I have always had a good experience here and they always make you feel like a friend and not just a customer. They have always been able to help me no matter what kind of problem I have. I always tell anyon make you feel like a friend and not just a customer. They have always been able to help me no matter what kind of problem I have. I always tell anyone I know to go there if they want a car or just service. Thanks for a job well done. Mark Meeker More
by Mlmeeker
Employees Worked With
Rebecca rush
February 08, 2014
Not only did I buy my car at this location,I also use them for all my oil changes. Everyone is very friendly and work to get you in and out the door as fast as possible. Not to mention their oil changes them for all my oil changes. Everyone is very friendly and work to get you in and out the door as fast as possible. Not to mention their oil changes are cheaper than me doing them myself. If you wait you have great WiFi and Starbucks coffee. Love this service center. More
by angienordheim
