Mike Castrucci Chevrolet Sales, INC.

Quick to make a sale So far the service department has been a disaster. It has taken over 8 months just to get a replacement mirror. The lies we have been told on even the So far the service department has been a disaster. It has taken over 8 months just to get a replacement mirror. The lies we have been told on even the smallest of things have made us loose all confidence not only in this dealership but in Chevy as a whole. Buyer beware. More

Goal is "Satisfied Customer" Communication is very important for no misunderstandings, Dealership is a busy fast paced business, sales goes fast. I failed to lock in a deal pr Communication is very important for no misunderstandings, Dealership is a busy fast paced business, sales goes fast. I failed to lock in a deal promptly and lost out on my first choice. Still working with dealership on a purchase on my second choice. More

Mike Castrucci Chevrolet cheating military member I'm extremely upset and disgusted with how Mike Castrucci Chevrolet treated & handled me as a customer. Not only am I an Active Duty Servicemember, bu I'm extremely upset and disgusted with how Mike Castrucci Chevrolet treated & handled me as a customer. Not only am I an Active Duty Servicemember, but also an out of state buyer that flew in to purchase a 2016 Suburban that was advertised by this dealership online with zero issues. From the pictures down to having my salesman Lou send me current pictures of the vehicle prior to me arriving to insure there weren't any issues with the vehicle everything seemed great and no issues. The day came to fly in and buy it and guess what, the first walk around with Lou and bam the rear bumper was damaged, needed replacement and clearly visible to the eye had a proper walk around the vehicle been done before my arrival Lou could have seen the damage and informed me to insure whether or not I wanted the vehicle still. So here I am out of state thinking I was getting a vehicle as advertised no issues and no obvious damage, faced with the decision on what to do. I really wanted the vehicle clearly since I came from out of state and the dealership decided that they would cut me a check to have the bumper repaired. Since this was all in writing I felt comfortable that I could trust them with sticking to their word and accurately estimating how much it would cost to have it repaired, so I continued with the purchase. Long story short, what they quoted for the repairs was absolutely wrong, not quality service and straight up deceitful. I get to my local Chevy dealership and guess what, they laughed and said how in the world could a certified Chevy collison center only quote that a tow cover needed to be replaced but completely leave out the entire bumper needing replaced; they mention they could fix the bumper by using hot water to reshape it. (Is this Chevrolet standards and quality?) SMH, my local Chevy dealership said it was unsafe that they didn't mention that the safety support bar was bent and that the tabs on the bumper were snapped off preventing the bumper from locking on. How could a dealership do this to a service member that flew out of state, paid their price but yet get screwed over with a damaged rear bumper to repair on their own dollar. Yet you guys mention you welcome service members & veterans but treat us like this, all I want is my vehicle fixed just as advertised and safe. Is that too much to ask?? More

Very Disapponted Very disappointed in Mike Castrucci. We have bought multiple cars there in the past and have not had a problem. We just bought 2 cars there in January Very disappointed in Mike Castrucci. We have bought multiple cars there in the past and have not had a problem. We just bought 2 cars there in January. My husbands truck that we purchased did not get any kind of inspection before we bought it. After 2 weeks of having the wheel barring went bad and had to be replaced. The lug nuts on were rusted on and it took my husband 2 hours to get off. So he checked the other 3 and same thing. All are rusted on. My 2015 Malibu I bought has been back to service 3 times for a heated seats that are not working. They have had the car longer than I have had it. Very, very disappointed. More

Fraud I went to purchase a 40 thousand dollar truck that had upgraded rims . Was a upgrade price of 4300 dollars. But the msrp price also had a upgraded cos I went to purchase a 40 thousand dollar truck that had upgraded rims . Was a upgrade price of 4300 dollars. But the msrp price also had a upgraded cost to 20 inch rims. So now I was being charged 1500 or so dollars for factory original. Then the msrp had a added 1800 upgraded on the msrp. So now from factory you are paying 3800 dollars total for 20 inch rims. They took these rims off and discarded them and put 22 inch rims for another additional 4300 dollars. So for one set of rims you are getting with a charge of 8000 dollars basically. Well their argument was since it was employee pricing I was already getting a good deal so who cares about the cost of rims. I refused to be charged for 2 sets of rims. More

Service department Waited 3 hours, then was told there was a charge for a problem service caused. Gentleman had a attitude after I said I wasn't paying, snatched the wor Waited 3 hours, then was told there was a charge for a problem service caused. Gentleman had a attitude after I said I wasn't paying, snatched the work order and walked away. Thankful that I didn't have to pay tho. Thank you for that. But I won't be coming back. I did purchase my car there with Mark Christman, he was the only reason I went the in the first place. More

Excellent Experience! I recently bought a used 2016 Ford Fusion from this dealership. My salesman, Mark Christmas, was very friendly and not pushy at all. I drove an hour a I recently bought a used 2016 Ford Fusion from this dealership. My salesman, Mark Christmas, was very friendly and not pushy at all. I drove an hour away from home with a specific car in mind, took one test drive, and was sold. As a first time car buyer, he made sure I understood everything and I felt taken care of. After getting the car home, my family noticed some body scratches and upholstery tears that I had not previously seen. I called Mark and he was more than understanding. I brought it back in and he had the repairs done at no cost to me. It did take 3 weeks to get my car back, but this was because they had to order a replacement piece for one of the seats. I'm glad that they took the time and effort to fix it right instead of just patching it and calling it good enough, so kudos to the repair team as well. Now I couldn't be happier with my purchase; highly recommend this dealership! More

Great, great and great! I would give Larry Watson more than 5 stars if I could! Larry made our experience wonderful and fun with our purchase of a 2017 Malibu. We had previo I would give Larry Watson more than 5 stars if I could! Larry made our experience wonderful and fun with our purchase of a 2017 Malibu. We had previously had a leasing experience with Larry on another car, and we liked him so well we came back for a purchase. Thank you Mike Castrucci Chevrolet for our new vehicle purchase and for having such a great sales rep to work with! More

Great experience, Best price in the area Lowest price in the area and the best customer service I've seen in a dealership to date!! Most important I recieved an amazing deal with no shady fin Lowest price in the area and the best customer service I've seen in a dealership to date!! Most important I recieved an amazing deal with no shady financing tricks or double talk!! Best experience so far buying a vehicle!! More

Had to have roters and brakes put on less than 30 days . My experience was so stressfull.....I purchased a Chevy truck 2013 61000 miles.....Within 30 days had to take it back for roters and brake pads front My experience was so stressfull.....I purchased a Chevy truck 2013 61000 miles.....Within 30 days had to take it back for roters and brake pads front and back and they had the nerve to charge me...Couldn't get nowhere with them.why would they put this truck on the lot. More