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Mike Castrucci Chevrolet Sales, INC.

Milford, OH

Overview
Employees
Reviews
Vehicles
4.7
665 Reviews
For over 50 years, the Castrucci Family of Dealerships has served the Greater Cincinnati and Northern Kentucky market place. Dealerships included are: Mike Castrucci Ford Milford Mike Castrucci Ford Lincoln of Alexandria Mike Castrucci Chevrolet Matt Castrucci Honda Matt Castrucci Nissan Matt Castrucci Mazda Matt Castrucci Kia Steve Castrucci Suzuki We thank you for your patronage and appreciate your loyalty. Castrucci Automotive has a very simple approach to earning your business:We offer low prices combined with kind and courteous service. We look forward to the opportunity of proving to you that we are not just the best choice when it comes to buying or servicing a car, but the smart choice!
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1099 Lila Ave

Milford, OH

45150

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Showing 665 reviews

March 27, 2022

Finally a salesman that listened to our needs & delivered. Didn’t try to sell us something we didn’t want. Fair & Honest. Love their emails with service reminders More

by mhager07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Buehner
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Mar 29, 2022 -

Mike Castrucci Chevrolet Sales, INC. responded

We are so happy to hear that you had a great experience with us! We truly appreciate your business and look forward to your next visit!

March 27, 2022

Great prices and customer service! I highly recommend this dealership for anyone looking for a new truck. More

by Pop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Green
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Mar 29, 2022 -

Mike Castrucci Chevrolet Sales, INC. responded

Good morning, we are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!

March 26, 2022

Went and got my first car loan with them and my friend Corey gatto helped me. I just want to say if you need a car or any help/questions don’t hesitate to reach out to him. He is a wonderful car salesman More

by Alexholt654
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Gatto
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Mar 29, 2022 -

Mike Castrucci Chevrolet Sales, INC. responded

Thanks for the stellar review, Alex! We are so glad you chose us for a place to purchase your vehicle. Our team will be there for you throughout the course of your ownership journey!

March 26, 2022

Lou Was More than Helpful, He didn't leave me with any Unanswered Questions told me everything I needed to know and helped me find the perfect car within my budget. I have Nothing but good things to Say a More

by haleylynn513
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Buehner
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Mar 29, 2022 -

Mike Castrucci Chevrolet Sales, INC. responded

Haley, we are so grateful that you left us such a great review! We take pride in bringing all our clients the customer service that they deserve. We can’t wait to continue to serve you.

March 26, 2022

Great people that take the time to work with you without added pressure. Great service! More

by Mcfarland.kat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cornett
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Mar 29, 2022 -

Mike Castrucci Chevrolet Sales, INC. responded

Thank you for such a great review! It was such a pleasure serving you! See you next time!

March 26, 2022

Was great working with Ryan and Gary they made car buying easy process . Great personalities . I will definitely use them in the future for my car buying needs . More

by lesliebaker937
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Rege
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Mar 26, 2022 -

lesliebaker937 responded

Thanks to Ryan and Gary for great auto buying experience .

March 26, 2022

Purchased a new to me Silverado from mike castrucci chevrolet used cars. The salesmen were externally kind and friendly. Will definitely be coming back for my next purchase. More

by Datki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Gatto, Lou Buehner
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Mar 29, 2022 -

Mike Castrucci Chevrolet Sales, INC. responded

Thank you, Datki, for your feedback! We strive to bring you the best sales experience possible, so we greatly appreciate your response! We hope to see you again soon!

November 03, 2021

This dealership is a joke. I wouldn’t recommend this place to my worst enemy More

by Jeffrpage1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler
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Nov 04, 2021 -

Mike Castrucci Chevrolet Sales, INC. responded

On behalf of our dealership, we sincerely thank you for taking the time to write about your experience, Jeff. Please know that your business is not taken for granted. We greatly appreciate your business and the opportunity to serve you. We look forward to gaining your support in the future. 

July 16, 2021

The absolute worst experience I have ever had!!!! I was lied to about the extent of work the car needed and since my paperwork was misplaced the loan wasn't processed until AFTER I returned the car (which More

by Sanita
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Lamb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocky Muirhead, Robert Williams
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Jul 19, 2021 -

Mike Castrucci Chevrolet Sales, INC. responded

On behalf of our dealership, we sincerely thank you for taking the time to write about your experience, Sanita. We are so sorry to hear about your concerns. Please know that your business is not taken for granted. We greatly appreciate your business and the opportunity to serve you. The appropriate associate will be reaching out to you shortly, if not already. We look forward to gaining your support in the future.

Jul 22, 2021 -

Sanita responded

Thank you for responding to my concerns. I really wanted to believe that someone cared about losing business since no one seems to really care about your customers. After 6 months of trying to get this mess handled I thought there might actually be some resolution , however, NO ONE HAS REACHED OUT TO ME. I'm not sure who " the appropriate associate" is, but I have heard from no one. I hoped that you simply wanted to do what was right. When I initially came into your dealership I explained that my mother had recently passed away and I am now caring for my 90 year old grandmother so I wanted a nice vehicle that I would be able to get her wheelchair in and ride her around comfortably. I test drove the car and was assured that it only needed ' a minor' repair to ensure the longevity of the car not a new engine so that it will run at all. Yes, I should have left it alone with any work being needed but I trusted and actually researched what I was told the problem was and decided to go ahead with the sale. So congratulations, you lied to, manipulated and capitalized on a grieving lady that is trying to care for her grandma. After the few conversations I had with you all it became obvious that you knew the repairs needed were not minor at all but you REFUSE to make things right for the sake of doing the right thing or even to make a customer happy so that they will continue to give you their business and even refer others to you. I am shocked that you don't even seem to care about a negative impact on your business!!!! The very least it seems you would do is actually follow up with what you said you would do. Your actions are appalling ! It really does not seem like you appreciate my business nor do you look forward to gaining my support.

Jul 28, 2021 -

Sanita responded

Thank you Michael Castrucci for reaching out and bringing this problem to a swift resolution. I am so grateful that you expressed genuine concern for me as a customer and as a person. I would also like to express my appreciation to Mike in your New Car Sales. Mike didn't even know what all had transpired with this ordeal but quickly offered an apology for such a negative experience and his assistance in bringing it to a close. Thank you for making things right. I am relieved that the man at the top values the PEOPLE that choose to give you their business. I would definitely be comfortable working with Mike to purchase a NEW vehicle.

July 10, 2021

I never in my life paid full price for a GM Part. The lady that waited on me was the casher no parts person was there. Just bought the same part same part number from another dealer was 15% percent less More

by don.davis935
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casher on 7/10/21
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Jul 14, 2021 -

Mike Castrucci Chevrolet Sales, INC. responded

Thank you, Don, for your feedback. We are disappointed to hear that your experience with our Service Department has fallen short of your expectations. We take matters such as these very seriously. We have passed your feedback along to our Management Team who will be attempting (to resolve the issues in which you have brought to our attention) to reach out to you regarding your experience. Thank you, and we hope to speak with you soon.

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