Mike Burch Ford Blackshear - Service Center

From scheduling an appointment, to the valet pickup, repair and valet return, it all went flawless. Thank you! repair and valet return, it all went flawless. Thank you! More

Was very satisfied with the service. On time and happy with the results of the time of scu. On time and happy with the results of the time of scu. More

Labor rates are astronomical & often takes 2-3 trips to get problems fixed. They earn one star because employees are generally helpful & friendly. get problems fixed. They earn one star because employees are generally helpful & friendly. More

Made a key for me. Would have appreciated if they had told me they moved my truck. Walked around trying to find it and had to go back inside to ask where it was. Mind Would have appreciated if they had told me they moved my truck. Walked around trying to find it and had to go back inside to ask where it was. Mind you, I had already paid for key...$300+. More

The staff are very friendly and courteous. They seem to genuinely want to be of help. We drop our vehicle off, they call us when it’s ready and we run back up there and pick it up. The service They seem to genuinely want to be of help. We drop our vehicle off, they call us when it’s ready and we run back up there and pick it up. The service is very convenient and we can usually get an appointment the same day we call. More

Mike Birch Ford did a great job on my truck. I'll go back. Yes. I'll go back. Yes. More

Love the service department. They get you in & out quickly with little to no wait time. I would definitely recommend to anyone looking for quality service work. They do a fantast They get you in & out quickly with little to no wait time. I would definitely recommend to anyone looking for quality service work. They do a fantastic job of getting you in & out with little to no wait time. Thanks Mike Burch Ford for all the work you’ve done for me over the years. Sincerely, A. Johnson More

Dishonest, did body damage to my car, replaced parts that didn't need replacing. Took the car in for a recall, drove it there, I was told the car didn't have the codes for replacement of defective part but a didn't need replacing. Took the car in for a recall, drove it there, I was told the car didn't have the codes for replacement of defective part but a diagnostic said I need other parts. They installed the new parts then I'm told by the service department it won't drive at all, I need a different part, an $850 part. Let them install the part since I could no longer drive the car. I was told parts and labor would be around $2100 when I finally was able to get the car it cost me right at $2500. Small parts fell off the car on the way home as some splash guards and under carriage parts were not properly installed. Upon further inspection at home I found dents in the cabin part of the car, dents on one door, scratches and loose bolts. I also found that the part covered by the recall had been installed after I was told I didn't need it and according to Fords own web page it was the part needed to correct the problem I was having. In my opinion they are not honest More

They are friendly and they are always right there to help. So far they have been fairly quick in getting the work done. help. So far they have been fairly quick in getting the work done. More

Easy to get appointments or walk in service. Fast service time for oil changes and maintenance Fast service time for oil changes and maintenance More