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Mike Burch Ford Blackshear

Blackshear, GA

Overview
Employees
Reviews
Vehicles
4.7
292 Reviews
Contact Dealership

304 Ware Street

Blackshear, GA

31516

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Showing 292 reviews

November 15, 2023

Prompt service. Miscommunication with parts. Paid more than I expected. Should have asked before installing More

by STJJSMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Jarrell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Walker
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Nov 16, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your review! While your overall experience may have been positive, we still do apologize that part of it fell short of your expectations. We seek to go above and beyond in all avenues of business. So, please feel free to call in and speak with our Service Manager, Michael Burch, about your experience. Our office number is (912) 449-4446. We want to hear from you. We value your feedback and seek to provide the utmost level of service for all our customers.

November 14, 2023

Great place for oil change Nice waiting area Didn't have to wait very long for service More

by LANA0078
Recommend Dealer
Yes
Employees Worked With
Michael Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Burch
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Nov 16, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 12, 2023

Fantastic dealership and amazing service! I'm highly satisfied and will bring my vehicle here anytime it needs service! More

by RobinB.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hays, William Walker
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Nov 16, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 11, 2023

They have a great team. Appointments are easily made. Service department knows what they are doing. More

by angie.moody1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Walker
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Nov 16, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 10, 2023

Wanna give a big shout out to Mike Burch Ford service department for screwing up on my explorer AGAIN! I had an appointment scheduled 2 weeks ago for a warranty repair on a converter. Dropped the car off More

by xdmastr77
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Burch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Jarrell, William Walker
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Nov 16, 2023 -

Mike Burch Ford Blackshear responded

We’re truly sorry to hear about your negative experience. Though the vehicle was not purchased here, once it was brought to our attention, we were able to assign the work to a technician to promptly resolve. But, we can understand your frustration. Necessary steps have been taken to ensure this kind of oversight does not happen again. We value your feedback and seek to provide the utmost level of service for all our customers.

Nov 27, 2023 -

xdmastr77 responded

To add to this clown show, I’ve been having intermittent electrical issues since I got my vehicle back from Mike Burch Ford. It finally shut down on me today on the way to the dealership to get it checked out. So, how about the battery cover and retaining plastic screws that hold the trim around the battery we’re just sitting under the hood unsecured. The positive battery cable was also left loose, which was what was causing the electrical issues. Wish I could post videos and pics of the electrical issues, loose parts and the vehicle shutting off, but I assure you, I have it all. I’ll be sending it to Ford..

November 10, 2023

Couldn’t ask for a better salesman. He will definitely have my business going forward. More

by jrunyon492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bart Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Jarrell, William Walker
Report | Print
Nov 16, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 09, 2023

Oil change and drain plug was not tight. Oil leaked out on garage floor. Lucky I saw it or that might have been an expensive oil change. More

by MUDFISH12260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Burch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Mike Burch Ford Blackshear responded

We’re very sorry to hear about your negative experience. Our Service Manager, Michael Burch, will be reaching out to you shortly. If you prefer, you can also call in and ask to speak with him at at (912) 449-4446. We value your feedback and seek to provide the utmost level of service for all our customers.

November 09, 2023

Always the best customer service at Mike Burch Ford. Never had a bad experience doing business with them. More

by myronanderson75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Jarrell, William Walker
Report | Print
Nov 16, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 07, 2023

Best place to do business with y'all go and check them out.Go Dawgs More

by donaldrigdon.dr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Ball
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Nov 08, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 07, 2023

William was very helpful with an issue I had with my tire. It was resolved quickly and professionally. More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Walker
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Nov 08, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

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