Mike Bass Ford

Very Good. Service is good, service representative was knowledgeable and understood my concerns. The job was completed a day later than expected but with a reaso Service is good, service representative was knowledgeable and understood my concerns. The job was completed a day later than expected but with a reasonable explanation. More

Service at Mike Bass Ford John Urbaczewski and his service team do a great job. Won’t take my car anywhere else. Always finds time and only does the work require and never fe John Urbaczewski and his service team do a great job. Won’t take my car anywhere else. Always finds time and only does the work require and never feel I am being “sold” or doing service that is not needed like at other dealers. More

Purge valve replacement. Courteous and friendly staff at Mike Bass Ford . Wait time rather long once checked in.. very very busy at check in time8:30 am and I was early.. ove Courteous and friendly staff at Mike Bass Ford . Wait time rather long once checked in.. very very busy at check in time8:30 am and I was early.. overall .. 👍🏼👍🏼👍🏼👍🏼 More

Stiff wheel, many lights on the board The lady that helped me with my car was extremely helpful and understanding. I can’t thank her enough for her professionalism and knowledge. My car go The lady that helped me with my car was extremely helpful and understanding. I can’t thank her enough for her professionalism and knowledge. My car got fixed and I am greatly satisfied with all the services. I want to thank her very very much!! More

Body shop unwilling to help! I've been to the body shop twice now and have been disappointed twice. The customer service after the vehicle leaves has been something to be desired. I've been to the body shop twice now and have been disappointed twice. The customer service after the vehicle leaves has been something to be desired. Both times I've had problems and have been met with persistent denial and unwillingness to help. This most recent I brought my vehicle in for a front bumper shroud to be replaced and now my driver side headlight leaks and my driver side fog light doesn't work. When I called I was told "we didn't work on that side of vehicle". The bumper shroud goes across the whole front of the vehicle and the fog light is mounted in it. So, yes you did! More

O7 Focus serviced many times! Kevin Nail in the Service Center has taken care of my car for years. He is very caring, thorough, and provides Wonderful Customer Service! I am curre Kevin Nail in the Service Center has taken care of my car for years. He is very caring, thorough, and provides Wonderful Customer Service! I am currently looking for another car purchase at Mike Bass Ford because of Kevin’s Awesome Service! Thank You Kevin!!! More

Installed new tires This dealership recommended a set of Pirelli tires for my Ford Explorer. They are much better than the Michelin tires I was using before (that I got This dealership recommended a set of Pirelli tires for my Ford Explorer. They are much better than the Michelin tires I was using before (that I got elsewhere). Everyone was very polite and patiently answered all of my questions. They took even care of the lost bolt that held my spare in place.. An extra plus is that my car runs so much smoother with this brand of tires. More

Awesome Was looking for a F150 so I went to mike Bass ford found what I was looking for then I test drove the truck the price was reasonable so I then had tr Was looking for a F150 so I went to mike Bass ford found what I was looking for then I test drove the truck the price was reasonable so I then had traded my old truck in also mike bass ford gave me a good trade in offer for my old truck so I then had bought the F150 More

Great customer service and follow up I had been having problems with the transmission on one of our vehicles. I had taken it in to another local dealership to have it fixed under warranty I had been having problems with the transmission on one of our vehicles. I had taken it in to another local dealership to have it fixed under warranty. The never ran the required tests, and just started it was normal. I took it to Mike Bass and they ran the checks and found the clutches were bad. Everything was done quickly to get us our car back. They have called a few times just to check on how its running. I am very happy with the service. More

no phone calls back would not recommend this dealership, could never get a phone call back, once we did agree on a deal waited two hours to see finance person, bank contr would not recommend this dealership, could never get a phone call back, once we did agree on a deal waited two hours to see finance person, bank contract was wrong, had to do it again, now I'm trying to get title and can not get a phone call back not a good experience. I hope other people have a better experience then i did More