Mike Anderson Chevrolet of Merrillville

Customer Concerns Don't Matter - Buyer Beware Didn't realize that our previous business/experience with this dealer would be all for nothing. As a customer you have every right and expectation tha Didn't realize that our previous business/experience with this dealer would be all for nothing. As a customer you have every right and expectation that you will be treated with courtesy and, foremost, RESPECT. After spending several visits to this dealership regarding our current lease at that time and failing to accomplish any type of result I filed a compliant with GM Corporation due to the constant misinformation I was provided by the dealer staff and GM Financial. In response to that compliant I received a phone from one of the managers at Mike Anderson who spent the entire time trying to browbeat me into (apparently) confessing that it was I, not his staff, who failed to negotiate another vehicle lease from his dealership. Whether he was simply angry that I finally went elsewhere for a another car and he lost a sale, or he was just trying impress the staff who were in the room with him at the conference call he placed with me. I apologize to the attending staff who had to sit through that ridiculous wasted time. I had a very frustrating and extremely difficult time trying a get a word in between his constant lecturing. This manager seemed unwilling to accept the facts that his staff dropped the ball and lost a sale and, most importantly, also lost any of my family and friends future business. I believe the phrase is "The customer is ALWAYS right …" Don't make the mistake that we did, We have no issues with the Chevy we had leased, but there are plenty of other dealers in this area to buy or lease one from and I'm quite sure they will appreciate and respect you and your business. More

Price on Paper Magically Disappeared. SCAMMED AND SCREWED Do Not Do what happened to me! A Brand New 2018 Equinox retails for 23k - 26k. I was told The 2015 SUV I was buying was $ 17,900. Granted it's loaded. Do Not Do what happened to me! A Brand New 2018 Equinox retails for 23k - 26k. I was told The 2015 SUV I was buying was $ 17,900. Granted it's loaded. He wrote down the price on paper and I'm about to go Dumpster diving. They actually sold it to me for the price of a Brand New Equinox that they got on trade. I was told the price. Saleman wrote it down. The paper some how disappeared. BOOOM im stuck bent over. THEY REALLLY REALLLY SCREWED ME HARDCORE. DONT GO HERE DONT DO IT. I haveto figure this out contacting my lawyer ASAP More

Best new car experience in my life I do not have words to explain how amazingly helpful and friendly the team at Mike Anderson Chevy is. They are fast, effective, and down to the point! I do not have words to explain how amazingly helpful and friendly the team at Mike Anderson Chevy is. They are fast, effective, and down to the point!! Couldn’t give them a higher rating if I tried!! 10/10 would recommend. Jessica and Robby are the best! More

Excellent service I walked into Mike Anderson Chevrolet knowing what I wanted and Jonathan helped me get it at the right price! Great service!! Love my new Traverse. I walked into Mike Anderson Chevrolet knowing what I wanted and Jonathan helped me get it at the right price! Great service!! Love my new Traverse. More

After running my credit they tell me they sold the car I found the car through cars.com I called them up been working on the phone with them for almost a week after they pull my credit report and they se I found the car through cars.com I called them up been working on the phone with them for almost a week after they pull my credit report and they send my financial information to the bank and they pull my credit multiple times minutes later they come back to me and they say sorry we just sold the car we didn’t know that the car was sold !! You should make sure that the car is sold before running my credit and take off points of my credit report and all they can say sorry we apologize I do not recommend this dealership More

Best dealer ship experience! We were welcomed with smiling friendly employees right when walked in! Fantastic costumer service. Jonathan Devine is very knowledgeable and has yo We were welcomed with smiling friendly employees right when walked in! Fantastic costumer service. Jonathan Devine is very knowledgeable and has your best interests. Jonathan helped us pick out a great Tahoe! Thank you again for your wonderful service! More

Phenomenal service!! My situation made leasing a vehicle a bit challenging but Johnathan Devine and Tom Dow made it happen! I could not be more satisfied with the vehicle My situation made leasing a vehicle a bit challenging but Johnathan Devine and Tom Dow made it happen! I could not be more satisfied with the vehicle they were able to get me into and the service they provided. I am 100% sure that I could not have gotten a better deal anywhere else. Without any reservations, I would recommend them and the dealership to anyone in the market for a new car!! More

Deceitful Just a bad overall experience from scheduling the appointment, showing up and being told they could not honor the appointment, to work that had to be Just a bad overall experience from scheduling the appointment, showing up and being told they could not honor the appointment, to work that had to be done twice as it wasn't right the first time, and finally just plain lied about the filter they were using. I brought the car in for a front end alignment, but during the work I was told the cabin air filter needed to be changed. I let the Service Advisor know that I wanted the charcoal air filter and that it was grey, and she agreed that is the filter they used so I approved the new filter. When I got home I found the filter was instead a white hepa filter. I had to take the car back anyway as the front end was worse now than it was before I took it in. Mind you I took it in because I just put new tires on the car, not because it was driving badly. It drove fine until I brought it in. When I challenged the Service Advisor on the charcoal filter, I was given an article stating hepa filters were better than charcoal, but no apology for the lie, no offer to replace it with the filter I wanted. Just "too bad because we know better". At this point I don't care whether they are right or wrong, the fact is it is my car, and if I want a charcoal filter in it, that is what should be in it. I don't like the fact that Lisa just agreed with me so she could move on and then go and put whatever filter they wanted in it. It makes you wonder what other customers are being told vs what is actually being done to the vehicle. More