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Mike Anderson Chevrolet of Merrillville
Merrillville, IN
258 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 258 reviews
June 15, 2011
I purchased a 2011 HHR in February of this year. While I was very pleased at the time of the sale with the service I received, I have since become thoroughly displeased with the customer service of this dea was very pleased at the time of the sale with the service I received, I have since become thoroughly displeased with the customer service of this dealership. When going through the process of purchasing the car (the test drive, the time with the salesman, and then with the finance person)it was implied that there would be a warranty with the purchase of the car. However, after reviewing the paperwork it seemed that there was no warranty with the purchase of the car. I tried several times to contact the salesman and someone in the finance office to get some clarification on whether or not I had a warranty with the car. But it seemed nobody at the dealership could take a minute or two out of their busy day to call me back. All I needed was a yes or no, but couldn't get it. Had I known they were going to sell me a new car without a warranty I never would have made the purchase. If anybody makes the mistake of walking into this dealership, you better clarify everything before you leave with a car. They may try to put one over on you too. I really hope Mr. Mike Anderson himself reads this and realizes what kind of people he has working for him. I will be letting everyone I know that they sold me a brand new car without a warranty, and then refused to call me back when I tried to find out whether or not there was a warranty. I was a repeat customer, but I will never make the mistake of walking into that dealership again. Poor customer service. More
by sweetypie1979
Employees Worked With
None
June 09, 2011
My wife and I were VERY Pleased with the business, salesmen and the atmosphere at Mike Anderson. Kelly and Bill were so out going and willing to help anyway they could. We appreciated EVERYTHING they salesmen and the atmosphere at Mike Anderson. Kelly and Bill were so out going and willing to help anyway they could. We appreciated EVERYTHING they did for us. We love our truck that we purchased. I have already recommended several of my friends and family members to go to Mike Anderson Chevy and speak to Kelly and Bill they were AWESOME. We also dealt with customer service and the personnell in the service department were so pleasant and outgoing to help anyway they could. If you had a rating higher than five I would definatley rate it as such. Please feel free to contact me anytime. Thank You Bill, Kelly and the staff at Mike Anderson Brian Wagner, Very Satisfied Customer More
by fishing101
Employees Worked With
Kelly Obrien and Bill Larson, Kelley O'Brien
May 26, 2011
I wasn't sure what vehicle I wished to purchase, but had been following the pricing in the local Post-Tribune. I stopped into Mike Anderson and was greeted nicely. What impressed me the most was the fact been following the pricing in the local Post-Tribune. I stopped into Mike Anderson and was greeted nicely. What impressed me the most was the fact that the sales associate interviewed me and asked a variety of questions to narrow down my options. I found this very helpful because he thought of things I hadn't even considered. After several test drives I made my decision. The sales associate has called me multiple times after my purchase to see how things were going. How often does that happen? Well, apparently it happens quite often at Mike Anderson. More
by isis7459
Employees Worked With
John Devine, Al Kuchar, Jonathan Devine
May 13, 2011
I took my 2007 Chevy HHR in for service because the transmission was shifting hard and then the car would not start. I was charged the $79.95 diagnostic fee and told that the car was low on fuel and th transmission was shifting hard and then the car would not start. I was charged the $79.95 diagnostic fee and told that the car was low on fuel and that was the cause of all of the problems. The check engine light came on immediately after I left the dealership causing me to have to turn around and return to the dealership. After examining the car for the second time in 4 hours I was told that it was the fuel pump. I called GM to find out if there were any recalls on my HHR for this issue and was told that my letting it get low on fuel may have caused the fuel pump to have to work harder and that made it fail. It seems that you have to keep your chevy on a full tank or it will cost you $850.00 for a new fuel pump. More
by jimbo068rt
Employees Worked With
lisa
May 11, 2011
THE SALESMAN AND THE INTERNET GIRLS WHERE VERY FREINDLY AND ALSO HELPFUL IN HELPING US WITH ARE DECSION. I WOULD ABSOLUTLY RECOMMEND THIS DEALERSHIP TO MY FRIENDS, FAMILY MEMBERS THAT WAS LOOKING FOR A CAR AND ALSO HELPFUL IN HELPING US WITH ARE DECSION. I WOULD ABSOLUTLY RECOMMEND THIS DEALERSHIP TO MY FRIENDS, FAMILY MEMBERS THAT WAS LOOKING FOR A CAR NEW OR USED. THE PRICES WHERE THE CHEAPEST AROUND AND THE SALESMAN WAS VERY HELPFUL IN MAKING SHURE THAT WE KNEW ABOUT ALL OF ARE OPTIONS. More
by 69CHEVYLUVER72
Employees Worked With
ASHLEY OSWAL, SANDRA KUKOLJA,LAWRENCE PHILIPS, Lawrence Phillips, Sandra Kukolja
April 30, 2011
I was honestly impressed with the attentive service I received. I walked in knowing EXACTLY what I was looking for and Chris Zaug knew exactly how to find it. He was friendly, patient, informative, and s received. I walked in knowing EXACTLY what I was looking for and Chris Zaug knew exactly how to find it. He was friendly, patient, informative, and seemed very legit, unlike the car salespeople I've dealt with in the past at other dealerships. Chris did everything within his reach to get a hold of the vehicle I wanted. Both Terry (manager) and Chris kept me informed as to when the vehicle would be delivered, Kerry (finance director) even gave me a few pointers as to how to get my finances looking better in 2 years, and once I was ready to drive away with my brand new Camaro, Chris took the time to go over every feature the car had to offer. Talk about attentiveness! I was pleased!!! When you're spending so much money on something, getting this kind of quality attention really makes the whole transaction easier. Totally recommend this dealership! More
by mslarrier
Employees Worked With
Chris Zaug, Kerry and Terry
April 14, 2011
Very helpful. Went up there for a different year of the same model, but it was sold. Alan found a similar model with more features and a year newer and helped us to match the original price of the older ca same model, but it was sold. Alan found a similar model with more features and a year newer and helped us to match the original price of the older car. Felt very warm during the entire process. If there was any gripes, it would be the length of time between committal and the end of the paperwork process. More
by wiusaxman
Employees Worked With
Alan King
April 13, 2011
Bill Alter, John Flanagan, and Al Kuchar were tremendous to work with on the purchase of my 2009 Pontiac G8 GXP. They were very professional, timely, and courteous all through the transaction. I will ONLY to work with on the purchase of my 2009 Pontiac G8 GXP. They were very professional, timely, and courteous all through the transaction. I will ONLY buy from Mike Anderson Chevy when I purchase cars because of their reputation and professionalism. Thanks for all your help! More
by okgolfpro
Employees Worked With
Bill Alter, John Flanagan, Al Kuchar, Bill Alter
April 12, 2011
My family went to several different dealerships in the area. What made us decide to purchase our vehicles here was our salesman Lawrence Phillips. He was very nice, very helpful, NOT at all pushy and made area. What made us decide to purchase our vehicles here was our salesman Lawrence Phillips. He was very nice, very helpful, NOT at all pushy and made us feel like we were part of the family there. We will highly recommend him and this dealership to anyone we know that is in the market to purchase a vehicle. More
by ewok
Employees Worked With
Lawrence Phillips, Lawrence Phillips
April 11, 2011
Very effecient pain free way to buy a car. Very nice selection of vehicals to choose from, prices were very competitive. The staff was very friendly and helpful.I've purchased many cars and motorcycles selection of vehicals to choose from, prices were very competitive. The staff was very friendly and helpful.I've purchased many cars and motorcycles over the years, none have went as smoothly as this time. More
by jonbwalk
Employees Worked With
Alan King
