Mike Anderson Chevrolet of Merrillville

Women take your car elsewhere. I've taken auto class, so not completely ignorant when it comes cars, but know enough to know when something is not right. Brought my traverse in fo I've taken auto class, so not completely ignorant when it comes cars, but know enough to know when something is not right. Brought my traverse in for noise that sounded like my rotors grinding then gas mileage tanking with the sound. Had brakes and rotors checked beforehand, and they are fine. Now, because it wasn't making that sound at that moment, and my gas mileage miraculously went up from 9mpg to 15mpg he didnt want to hear anything was wrong. "I have one myself and seems fine to me" 😒I have my own OBD2 sensor which gave me code C-0300 and C-0700. Showed him the codes and he goes "C? Codes start with P" Googled it later, C codes have to do with brake system, steering, and suspension. Imagine that, since I'm complaining of a noise coming from my brakes without even pressing on them thats also affecting my mpg, and brakes n rotors themselves are fine. So right off the bat he not listening to the fact that something is going on. Then tries saying that having my a/c on will drop my gas mileage. To under 10mpg?!? I don't think so. To 15mpg sure. Not to no 9mpg. "Ok well its $95 for diagnostic" $95 for you to barely look at my car and tell me everything is fine because you don't believe anything is even wrong it? I don't think so. Took my keys and left. Turns out my callibers or sliders likely getting stuck, according to my usual mechanic. The ONLY reason I even attempted to have chevy check first is because its still under warranty. Thanks for nothing. Maybe next time not being so patronizing and condescending, and actually listen when a customer tells you there is something is going on with their vehicle. More

Took my truck in for inspection, told me what was wrong, took a bit to fix due to my disability. Took it back in to have them look at it still making the dame noise won't do anything to help due to my warra took a bit to fix due to my disability. Took it back in to have them look at it still making the dame noise won't do anything to help due to my warranty expiring. This place is horrible don't listen to the customer and tells us Orwell what do you want me to do. More

The staff was rude & judgmental. They tried to push cars on us that we didn’t want & grossly undervalued my trade in. Would not recommend going there. They tried to push cars on us that we didn’t want & grossly undervalued my trade in. Would not recommend going there. More

I recommend Mike Anderson Chevrolet. After, having a not so pleasant experience at other car dealerships I was reluctant to go to another. A couple of my friends recommended this facil After, having a not so pleasant experience at other car dealerships I was reluctant to go to another. A couple of my friends recommended this facility. When I walked in I was greeted by Big Rob the sales manager. Rob introduced me to Rafael! Rafael is kind, patient and understanding. He never pressured me into buying a car. He listened to my concerns. After several hours I could not decide what I wanted. We ended up choosing 2020 Chevy Equinox. I am so thankful I went to Mike Anderson today! Thank you Big Rob and Rafael for changing my mind on car salespeople! I will be recommending you to all of my family and friends here! More

I don't know where to start. Sad situation all the way around. It seems to me if Chevy cared about their customers, why are these people still there? around. It seems to me if Chevy cared about their customers, why are these people still there? More

sevice dept. needs a tune up. more attention in auto care and bettering the service could make this dealership a great place. and bettering the service could make this dealership a great place. More

the service departement is horrible they took 4 hours to check 4 things and told me it was normal which I have owned my chevy trucks and they didn't do these thinks I asked what took so lo g then they s to check 4 things and told me it was normal which I have owned my chevy trucks and they didn't do these thinks I asked what took so lo g then they said it would quicker maybe More

I am not one to air out my frustrations publicly, however after my experience with Mike Anderson Chevrolet, something needs to be done. Let me start from the beginning. I had to get my tail light fixed and c after my experience with Mike Anderson Chevrolet, something needs to be done. Let me start from the beginning. I had to get my tail light fixed and chose to get it done at CDE collision after I read the positive reviews. They took my car in and did an initial inspection of the vehicle. They brought to my attention that the paint sealer on the hood of my car has already begun to peal. The hood of my car had been re-painted and improperly sealed. I told them that I just bought my car 8 months ago certified Pre owed from Mike Anderson- I wasn’t aware of it being painted. CDE advised me to take it back to Mike Anderson and have them redo the hood since it was is unacceptable. I did as they suggested; however, I was met with unprofessionalism by the supervisor of Mike Anderson’s Merrillville service shop whose name was Sean O’Donnell, and he said there were no other superiors I could talk to besides Mike Anderson himself. He offered no solution to my problem, and when I told him I was going else where, he saluted me off rudely. I wouldn’t of minded paying for my hood to be fixed if it was discounted or something was accommodated since this wasn’t disclosed about my car being painted beforehand. I’m upset with the service, again no solution, and I will never buy another car from Mike Anderson again. I want to thank CDE Collision for going above and beyond to help me repair my car- especially Kim and Bob. More

Sean O Donnell in service is a great guy to deal with, helped me with my 18 GMC Sierra, upfront and honest and doesn't beat around the bush, wish all service departments were the same. Thanks Sean! helped me with my 18 GMC Sierra, upfront and honest and doesn't beat around the bush, wish all service departments were the same. Thanks Sean! More

My original dealer talked me out of a upgrade. Mr. Bostos got my in a new SUV with 16 miles. He was an amazing help got my in a new SUV with 16 miles. He was an amazing help More